Panasonic KX-NS500 Sales Manual page 77

Appendix
Improved Work Efficiency
Communication Assistant
CRM Integration (TAPI/CSTA Support)
CRM integration enables linking with a wide range of CRM software by installing middleware.
st
CA Client also has a 1 party TAPI, which is a standard interface.
Functions that can be linked with CRM software include call pop-ups using caller ID, the CRM phone book, and calling from
applications.
For information about middleware and supported CRM software types, contact your Panasonic sales company.
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