Avaya 9621G Quick Reference

Menu options
The following image shows the menu options that are available to you to view the current settings
and configure the required parameters on the Avaya 9621 and 9641 IP deskphones.
Note:
Bluetooth setup option is available only on the Avaya 9641 IP deskphone. Some of the options
may not be displayed on your deskphone if your administrator has not configured the option for
your extension.
Answering and making a call
Answering a call
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, touch the ringing call appearance line, press
Speaker, or Answer to answer the call using the speakerphone, or press Headset to
answer using the headset.
• If you are on another call, you may need to put the active call on Hold first before answering
the new call. If the telephone does automatically display the incoming call, you can touch
Hold to automatically put the first call on Hold when you answer the new call. Alternately,
you can touch Drop to automatically drop the first call when you answer the new call.
• If you have paired a Bluetooth headset for use with the 9641G deskphone, press the
Answer button on the Bluetooth headset to answer an incoming call .
• To automatically display the Phone screen whenever you receive an incoming call, set the
Phone Screen on Ringing option to Yes.
Making a call
Procedure
1. Lift the handset, or press Speaker or Headset (if applicable) or touch an idle call
appearance line.
2. Dial the number you want to call. If you have a favorite icon on the Home screen for the
person you want to call, just touch that icon to initiate dialing.
Putting a call on hold
Procedure
1. If you are not active on the line you want to put on hold, touch that line.
2. Touch Hold.
Note:
The phone might display a hold timer when you put a call on hold.
3. Touch Resume or the call appearance of the held call to retrieve the call.
Transferring a Call
Procedure
1. Keep the call you want to transfer active and touch Transfer from the Phone screen.
2. Dial the number to which you want to transfer the call.
3. Touch Complete to transfer the call.
Turning on call forwarding
Procedure
1. Touch Forward.
2. Touch the forwarding feature you want to activate or deactivate.
3. Enter the number to which you want to forward your calls as the destination. .
After you enter the forwarding number, you hear a confirmation tone.
Using the conference feature
Setting up a conference call
Procedure
1. Select any idle call appearance and dial the first conference participant.
2. From the Phone screen, touch Conference.
3. Dial the telephone number, or call the person from the contacts list, or call the person from
the History list.
4. When the person answers, touch Join to add the person to the existing call.
5. To add another party to the conference call, touch Add.
6. Repeat Steps 3 and 4 to add another person to the conference call.
7. To see a list of the conference participants, touch the Details icon on the Conference Call
line and then either:
• Touch a participant name and touch Silence to mute the person.
• Touch a participant name and touch Drop to drop this person from the conference
call.
• Touch Refresh to refresh the conference details.
• Touch Back to exit the conference details screen and return to the Phone screen.
Contacts
Searching for a contact
Procedure
1. Press Contacts.
2. With the phone on hook, use the dialpad to start typing the name you want to search.
Keep in mind how your Contact list is set up. If you set up your contacts as Last Name,
First Name start typing the letters of the last name. If you have set up your Contacts using
a different scheme, type the most likely letter(s) that would match the contact you want to
find.
3. When you see the contact you can:
• Touch the phone number of the contact to dial, or
• Touch the Details button next to the contact's phone number to select a different
phone number or see detail information about this contact.