Troubleshooting - Smart I SmartHome Security System Installation And Operating Instructions Manual

Manual-2.0-Final_Layout 1 04/04/2016 17:32 Page 64

Troubleshooting

Problem
The SmartBox is not
working
The sensor is not
functioning
Low Battery
Cannot remotely connect
to the system from mobile
device
64
Possible Cause
- Check the DC power adapter. Make sure it is correctly plugged in.
- Check the Ethernet cable. Make sure the connector is plugged into
the Ethernet socket and the other end plugged into the router.
- Check the battery polarity and make sure the battery has enough
power to function correctly. Replace the batteries if necessary.
- Make sure the SmartBox is powered on. As the control centre of
the system, it should be left powered on all the times.
- Sensor malfunction. Pair the sensor to SmartBox again.
- The batteries that power the sensor is in low-power status.
Replace the batteries for the sensor(s).
- Check the network connection status LED above the Ethernet cable on
your router and the SmartBox. The orange LED indicates the network
socket is powered on. The green LED indicates the network status.