Radyne DMD15 Installation And Operation Manual page 5

Warranty Policy DMD15/DMD15L IBS/IDR Satellite Modem
Radyne, Inc.'s liability for damages shall not exceed the payment, if any, received by Radyne, Inc.
for the unit or product or service furnished or to be furnished, as the case may be, which is the
subject of claim or dispute.
Statements made by any person, including representatives of Radyne, Inc., which are inconsistent
or in conflict with the terms of this warranty, shall not be binding upon Radyne, Inc. unless
reduced to writing and approved by an officer of Radyne, Inc.
Warranty Repair Return Procedure
Before a warranty repair can be accomplished, a Repair Authorization must be received. It is at this time
that Radyne, Inc. will authorize the product or part to be returned to the Radyne, Inc. facility or if field repair
will be accomplished. The Repair Authorization may be requested in writing or by calling:
Radyne, Inc.
3138 E. Elwood St.
Phoenix, Arizona 85034 (USA)
ATTN: Customer Support
Phone: (602) 437-9620
Fax: (602) 437-4811
Any product returned to Radyne, Inc. for examination must be sent prepaid via the means of transportation
indicated as acceptable to Radyne, Inc. Return Authorization Number must be clearly marked on the
shipping label. Returned products or parts should be carefully packaged in the original container, if
possible, and unless otherwise indicated, shipped to the above address.
Non-Warranty Repair
When a product is returned for any reason, Customer and its shipping agency shall be responsible for all
damage resulting from improper packing and handling, and for loss in transit, not withstanding any defect or
nonconformity in the product. By returning a product, the owner grants Radyne, Inc. permission to open
and disassemble the product as required for evaluation. In all cases, Radyne, Inc. has sole responsibility
for determining the cause and nature of failure, and Radyne, Inc.'s determination with regard thereto shall
be final.
iv TM051 – Rev. 5.8