Confirmation And Support After A Recovery - HP XP User Manual

check the following points again and follow the flow of the original troubleshooting if a problem
is not solved.
Confirmation of the task and event
Check [Task and event] in vCenter Server by using vSphere Client and confirm that an error
has not been occurred.
If an error has occurred, take an appropriate action based on the error contents or ask the
vSphere environment administrator to deal with the problem.
Also, to select [Task and event] window, choose [Task and event] tab from[Inventory]-[Host
and cluster]by using vSphere Client.
Confirmation of ESXi
From [Inventory]-[Host and cluster] in vSphere Client, confirm that ESXi in use has been
starting and connected to vCenter Server.
Confirmation of connection between ESXi and disk array system
Ask vSphere environment administrator to confirm that HBA of ESXi has been operated
normally and connected to the disk array system.
Operation status of each machine
Confirm with the vSphere environment administrator for the following points on vSphere
Client, vCenter Server and ESXi. If any problem has been found, ask for recovery.
◦
Whether a machine is operating.
◦
Whether any problem such as insufficient memory, CPU high-load or access
concentration occurs.
◦
Whether TCP/IP communication between machines is enabled.

Confirmation and support after a recovery

If an error occurs while using VSS Provider, VSS Provider may have been stopped without
completion.
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Pair status of P-VOL, S-VOL
For a failure during a backup by Business Copy, confirm that the target P-VOL and S-VOL are
not a split pair using the GUI tool or Storage Management Software.
When pair status is not PAIR, execute one of the following:
Resynchronize the target Business Copy pair with Storage Management Software.
After mapping the target S-VOL to the host group name: HP-VSS-HG using Storage
Management Software, resynchronize the target Business Copy pair after a refresh by using
the GUI tool or restarting the GUI tool.
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Confirmation contents
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Support details
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Support details
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Confirmation and support after a recovery 135