Paper Jams - Lexmark CX725 Service Manual

Action
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Narrow media).
Does the sensor status change while toggling the sensor?
Step 6
Check the cable on the JMSNS connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Step 7
a
Check the sensor for damage, and replace if necessary.
b
Perform a print job.
Does the problem remain?

221 paper jams

221 paper jam messages
Error code Description
221.xx Paper in the paper path of the redrive area
remains detected at the sensor (duplex path 1)
when the printer is turned on.
Sensor (duplex path 1) static jam service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Action
See
service check" on page
Diagnostic information
95
Yes No
Contact the next Go to step 6.
level of support.
Go to step 7. The problem is
solved.
Contact the next The problem is
level of support. solved.
"Sensor (duplex path 1) static jam
95.
Yes No
Go to step 3. Go to step 2.
Go to step 3. The problem is
solved.
Go to step 5. Go to step 4.
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