Page 1 CX730, CX735, XC4342, XC4352 MFPs User's Guide February 2022 www.lexmark.com Machine type: 7530 Models: 236, 239, 678, 679...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Finding the printer serial number........................10 Printer conﬁgurations............................10 Using the control panel............................11 Understanding the status of the indicator light..................12 Selecting paper..............................12 Set up, install, and conﬁgure..............
Page 3 Contents Printing from a ﬂash drive..........................100 Supported ﬂash drives and ﬁle types......................101 Conﬁguring conﬁdential jobs.........................101 Printing conﬁdential and other held jobs....................102 Printing a font sample list..........................103 Printing a directory list............................103 Placing separator sheets between copies....................103 Canceling a print job............................103 Adjusting toner darkness..........................103 Copy......................104 Using the automatic document feeder and scanner glass..............104...
Page 4 Contents Holding faxes..............................110 Forwarding a fax............................... 110 Scan......................112 Using the automatic document feeder and scanner glass..............112 Scanning to a computer..........................112 Scanning to an FTP server..........................113 Creating an FTP shortcut..........................113 Scanning to a network folder.........................114 Creating a network folder shortcut......................114 Scanning to a ﬂash drive..........................115 Use printer menus..................
Page 5 Hardware options problems........................304 Issues with supplies............................307 Paper feed problems............................. 308 E-mailing problems............................311 Faxing problems...............................312 Scanning problems............................317 Color quality problems..........................324 Contacting customer support........................326 Recycle and dispose.................327 Recycling Lexmark products........................327 Recycling Lexmark packaging........................327 Notices....................... 328 Index......................343...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 10: Finding The Printer Serial Number
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number Open door A.
Page 11: Using The Control Panel
Learn about the printer You can conﬁgure your printer by adding four optional 550‑sheet trays. ADF tray ADF bin Control panel 650‑sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. Optional 550‑sheet trays Standard bin Automatic document feeder (ADF) Using the control panel...
Page 12: Understanding The Status Of The Indicator Light
Learn about the printer Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. • Set the printer to Sleep mode. •...
Page 13 Learn about the printer Weight Trays can feed paper of varying weights. Paper lighter than 60 g/m (16 lb) may not be stiff enough to feed properly, and may cause jams. For more information, see the “Supported paper weights” topic. Curl Curl is the tendency for paper to curl at its edges.
Page 14 Learn about the printer • Rough‑edged, rough or heavily textured surface papers, or curled papers. • Recycled papers that fail EN12281:2002 (European). • Paper weighing less than 60 g/m (16 lb). • Multiple‑part forms or documents. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 15 Learn about the printer Supported paper sizes 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder 210 x 297 mm (8.27 x 11.7 in.) A5 landscape 210 x 148 mm (8.27 x 5.83 in.) A5 portrait 148 x 210 mm (5.83 x 8.27 in.)
Page 16 Learn about the printer 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement...
Page 17 Learn about the printer 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder 11 Envelope 114.3 x 263.525 mm (4.5 x 10.375 in.) 12 Envelope 120.65 x 279.4 mm (4.75 x 11 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.)
Page 18 Learn about the printer Supported paper types 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper type 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder Plain Card stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [x] Notes: •...
Page 19 Learn about the printer Supported paper weights 650‑sheet duo tray Optional 550‑sheet tray Two‑sided printing 550‑sheet tray 100‑sheet multipurpose feeder 60–218 g/m 60–218 g/m 60–218 g/m 60–162 g/m 52–120 g/m (16–58‑lb bond) (16–58‑lb bond) (16–58‑lb bond) (16–43‑lb bond) (14–32‑lb bond) Notes: •...
Page 20: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 21: Attaching Cables
Set up, install, and conﬁgure 229 mm (9 in.) Rear 101.6 mm (4 in.) Right side 178 mm (7 in.) Front 508 mm (20 in.) Left side 127 mm (5 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 22: Setting Up And Using The Home Screen Applications
Set up, install, and conﬁgure Printer port Function Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer. USB port Attach a keyboard or any compatible option. Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 23 To arrange the apps, drag the app names in the order that you want. • To restore the default home screen, click Restore home screen. Apply the changes. Supported applications Application Printer models Scan Center CX730, CX735, XC4342, XC4352 Shortcut Center CX730, CX735, XC4342, XC4352 Card Copy CX730, CX735, XC4342, XC4352...
Page 24 Set up, install, and conﬁgure Application Printer models Display Customization CX730, CX735, XC4342, XC4352 Customer Support XC4342, XC4352 Device Quotas XC4342, XC4352 Setting up Scan Center From the home screen, touch Scan Center. Select and create a destination, and then conﬁgure the settings.
Page 25 Set up, install, and conﬁgure Notes: • Make sure that Display Icon is enabled. • Make sure that E‑mail Settings and Network Share Settings are conﬁgured. • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white.
Page 26 Set up, install, and conﬁgure • For information on how to conﬁgure the application settings, see the Customer Support Administrator’s Guide. From the home screen, touch Customer Support. Print or e‑mail the information. Setting up Device Quotas Notes: • This application is supported only in some printer models. For more information, see “Supported applications”...
Page 27 Set up, install, and conﬁgure For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the • network domain name. • If necessary, select the Authentication type for FTP and SMB. To limit access to the bookmark, enter a PIN. Note: The application supports the following ﬁle types: PDF, JPEG, and TIFF.
Page 28: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
Page 29 Set up, install, and conﬁgure Gesture Function Swipe left then up using one ﬁnger Launch Accessibility mode. Use the same gesture to exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one ﬁnger Select an option or item on the screen.
Page 30 Set up, install, and conﬁgure For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures” on page Adjusting the Voice Guidance speech rate From the home screen, touch Settings > Device > Accessibility > Speech Rate. Select the speech rate.
Page 31: Setting Up The Printer To Fax
Setting up the printer to fax Supported fax Printer model Analog fax etherFAX Fax server Fax over IP (FoIP) CX730 CX735 XC4342 XC4352 Needs an installed fax card to use analog fax. Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer.
Page 32 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 33 Set up, install, and conﬁgure Setting up the fax function using fax server Notes: • This feature lets you send fax messages to a fax service provider that supports e‑mail receiving. • This feature supports outgoing fax messages only. To support fax receive, make sure that you have a device‑based fax, such as analog fax, etherFAX, or Fax over IP (FoIP), conﬁgured in your printer.
Page 34 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 35 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 36 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack...
Page 37 Set up, install, and conﬁgure Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 38: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Conﬁguring the e‑mail SMTP settings Conﬁgure the Simple Mail Transfer Protocol (SMTP) settings to send a scanned document through e-mail. The settings vary with each e‑mail service provider. Before you begin, make sure that the printer is connected to a network and that the network is connected to the Internet.
Page 39 Set up, install, and conﬁgure • Sohu Mail • Yahoo! Mail • Zoho Mail Notes: • If you encounter errors using the settings provided, then contact your e‑mail service provider. • For e‑mail service providers that are not on the list, contact your provider. AOL Mail Setting Value...
Page 40 Set up, install, and conﬁgure Gmail Note: Make sure that two‑step veriﬁcation is enabled on your Google account. To enable two‑step veriﬁcation, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google”...
Page 41 Set up, install, and conﬁgure Mail.com Setting Value Primary SMTP Gateway smtp.mail.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 42 Set up, install, and conﬁgure Setting Value Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled.
Page 43 Set up, install, and conﬁgure Setting Value Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For outlook.com or hotmail.com accounts with two‑step veriﬁcation enabled, use an app password.
Page 44 Set up, install, and conﬁgure Setting Value Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To create an authorization code, from the e‑mail home page, click Settings >...
Page 45: Loading Paper And Specialty Media
Set up, install, and conﬁgure Setting Value Device Password App password Note: To create an app password, go to the Yahoo Account Security page, log in to your account, and then click Generate app password. Zoho Mail Setting Value Primary SMTP Gateway smtp.zoho.com Primary SMTP Gateway Port 587 Use SSL/TLS...
Page 46 Set up, install, and conﬁgure Loading trays CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Remove the tray. Note: To avoid jams, do not remove trays while the printer is busy. Adjust the guides to match the size of the paper that you are loading.
Page 47 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
Page 48 Set up, install, and conﬁgure • For plain paper, make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause paper jams. • For envelopes and other specialty media, make sure that the stack height is below the dashed line. Overﬁlling may cause paper jams.
Page 49 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading.
Page 50 Set up, install, and conﬁgure Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelope with the ﬂap side up and against the right side of the paper guide. Load European envelopes with the ﬂap entering the printer ﬁrst.
Page 51: Installing And Updating Software, Drivers, And Firmware
AirPrint-certiﬁed printer. If you want custom printing features, then download the print driver. Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen.
Page 52 Set up, install, and conﬁgure Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab. Select Fax, and then click Apply.
Page 53 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 54: Installing Hardware Options
Arabic – Mass storage • Printer hard disk • Licensed features – IPDS – Bar Code • Lexmark Internal solutions port (ISP) – IEEE 1284‑B Parallel Card – RS‑232C Serial Card – Fiber Port • Wireless module – MarkNet N8370 –...
Page 55 Set up, install, and conﬁgure Notes: • An ISD or a hard disk is required to activate formsmerge and other features. • Some IPDS features require an ISD or a hard disk. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 56 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 57 Set up, install, and conﬁgure Unpack the intelligent storage drive (ISD). Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Page 58 Set up, install, and conﬁgure Locate the ISD connector. Insert the card to the ISD connector.
Page 59 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 60 Set up, install, and conﬁgure Installing the Trusted Platform Module CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 61 Set up, install, and conﬁgure Unpack the Trusted Platform Module. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Locate the TPM connector. Attach the module to the TPM connector.
Page 62 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 63 Set up, install, and conﬁgure Installing the fax card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 64 Set up, install, and conﬁgure Remove the fax cover. Remove the fax bracket.
Page 65 Set up, install, and conﬁgure Install the fax card to the bracket.
Page 66 Set up, install, and conﬁgure Install the fax card and attach the connector to the controller board.
Page 67 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 68 Set up, install, and conﬁgure Installing an internal solutions port CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 69 Set up, install, and conﬁgure Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing ISP extended cable...
Page 70 Set up, install, and conﬁgure Install the ISP into its housing.
Page 71 Set up, install, and conﬁgure Attach the housing to the controller board shield.
Page 72 Set up, install, and conﬁgure Connect the ISP extended cable to the ISP connector in the controller board.
Page 73 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 74 Set up, install, and conﬁgure For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 75 Set up, install, and conﬁgure Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 76 Set up, install, and conﬁgure...
Page 77 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 78 Set up, install, and conﬁgure Connect the power supply to the convenience stapler. Note: Use only the power supply that came with the convenience stapler. Using any other power supply can damage the product.
Page 79 Set up, install, and conﬁgure Attach the cover of the power supply until it clicks into place.
Page 80 Set up, install, and conﬁgure Install the thumb screw into the cover of the power supply. Remove the column cover above the standard bin. Note: Make sure that the column cover is disposed properly.
Page 81 Set up, install, and conﬁgure Insert the power supply through the printer. Install the convenience stapler.
Page 82 Set up, install, and conﬁgure Position the power supply properly. Attach the stapler cover until it clicks into place. Note: Make sure that the power supply is secured. Connect the stapler and the printer power cords to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 83 Set up, install, and conﬁgure Installing wireless modules Installing MarkNet N8370 Wireless Print Server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 84 Set up, install, and conﬁgure...
Page 85 Set up, install, and conﬁgure Install the wireless module into its housing.
Page 86 Set up, install, and conﬁgure Attach the wireless module to the controller board shield.
Page 87 Set up, install, and conﬁgure Connect the wireless assembly to the ISP connector in the controller board.
Page 88 Set up, install, and conﬁgure Attach the controller board shield.
Page 89 Set up, install, and conﬁgure Attach the NFC card. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 90 Set up, install, and conﬁgure Install the wireless module. Notes: • Apply ﬁrm pressure to make sure that the tape sticks to the surface of the printer. • Make sure that the printer surface is dry and free of condensed moisture. •...
Page 91: Networking
Set up, install, and conﬁgure Attach the NFC card. Turn on the printer. Networking Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • A wireless module is installed in your printer. For more information, see the Installing wireless modules section.
Page 92 Set up, install, and conﬁgure Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the App Store or Google Play From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 93 Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct allows wireless devices to connect directly to a Wi-Fi Direct‑enabled printer without using an access point (wireless router). Before you begin, make sure that a wireless module is installed on your printer. For more information, see the Installing wireless modules section.
Page 94: Setting Up Serial Printing (Windows Only)
Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page For Windows users Open Printers & scanners, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 95 Set up, install, and conﬁgure Open the printer properties, and then select the COM port from the list. Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer.
Page 96: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 97: Restoring Factory Default Settings
Secure the printer Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults. Touch Restore Settings > select the settings that you want to restore > RESTORE. Start the operation. Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM)
Page 98: Print
Notes: • Make sure that you download the Lexmark Print application from the Google Play store and enable it in the mobile device. • Make sure that the printer and the mobile device are connected to the same network.
Page 99 Print Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Page 100: Printing From A Flash Drive
Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 101: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. –...
Page 102: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Page 103: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Page 104: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 105: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then touch Copy To >...
Page 106: Copying Multiple Pages Onto A Single Sheet
Copy Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Copying cards Load a card on the scanner glass. From the home screen, touch Copy >...
Page 107: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 108: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 109: Scheduling A Fax
For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. Scheduling a fax Note: Make sure that fax is conﬁgured.
Page 110: Printing A Fax Log
Touch Darkness, and then adjust the setting. Send the fax. Printing a fax log Note: Make sure that analog fax or etherFAX is conﬁgured. For more information, see the Setting up the printer to fax section. From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log.
Page 111 In the Fax Forwarding menu, select Forward or Print and Forward. In the Forward to menu, select the destination type and then type the shortcut number. Apply the changes.
Page 112: Scan
Before you begin, make sure that the computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 113: Scanning To An Ftp Server
Scan Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan Proﬁles > Scan to Computer, and then select a scan proﬁle. Using Windows Fax and Scan Note: Make sure that the printer is added to the computer. For more information, see “Adding printers to a computer”...
Page 114: Scanning To A Network Folder
Scan Scanning to a network folder Load the document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center. Note: The icon and name may have been changed. For more information, contact your administrator. Do either of the following: •...
Page 115: Scanning To A Flash Drive
Scan Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. •...
Page 116: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management About this Printer • Anonymous Data Collection Print •...
Page 117: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 118 Use printer menus Menu item Description Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax. Note: This menu item appears only when a hard disk or an intelligent storage drive is installed.
Page 119 Use printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print...
Page 120 Use printer menus Menu item Description Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication.
Page 121 Use printer menus Menu item Description E‑mail Alerts Setup Type the server IP address or host name of your secondary or backup SMTP server. E‑mail Setup Secondary SMTP Gateway E‑mail Alerts Setup Enter the server port number of your secondary or backup SMTP server.
Page 122 Use printer menus Menu item Description E‑mail Alerts Setup Specify the password to connect to the SMTP server. E‑mail Setup Device Password E‑mail Alerts Setup Specify the realm for the Kerberos 5 authentication protocol. E‑mail Setup Kerberos 5 REALM E‑mail Alerts Setup Specify the domain name for the NTLM security protocol.
Page 123 Use printer menus Menu item Description Error Prevention Reset Auto Reboot Counter. Auto Reboot Reset Auto Reboot Counter Cancel Continue Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Note: Short paper refers to the size of the paper loaded. Auto‑clear* Error Prevention Set the printer to process the entire page into the memory...
Page 124 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance None* Information.
Page 125 Use printer menus Menu item Description Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating. 0.25–5 (1*) Note: This menu item appears only when a keyboard is attached to the printer. Key Repeat Rate Set the number of presses per second for a repeating key.
Page 126 Use printer menus Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 127 Use printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load envelope appears. Envelope Prompts Auto* Note: For Multipurpose Feeder to appear, in the Paper menu, set Conﬁgure MP to Cassette. Multipurpose Feeder Manual Envelope Tray Conﬁguration...
Page 128 Use printer menus Menu item Description Printer Emulations Activate Prescribe. Enable Prescribe Note: The Prescribe license must be installed. Off* Printer Emulations Set the page timeout during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off*...
Page 129 Use printer menus Menu item Description Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*) less use the high‑frequency screens.
Page 130 Toner patch sensor setup Print a diagnostic page that contains information on toner patch sensor calibration. Print TPS information page App Conﬁguration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration...
Page 131 Use printer menus Out of Service Erase Menu item Description Out of Service Erase Show a read‑only information on when the printer memory or storage drive was last erased. Memory Last Sanitized Hard Disk Last Sanitized Note: Hard Disk Last Sanitized appears only when a storage drive is installed.
Page 132: Print
Show the serial number of the printer. Export Conﬁguration File to Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
Page 133 Use printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side...
Page 134 Use printer menus Menu item Description Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print. Off* Note: This menu item appears only when a hard disk or an intelligent storage drive (ISD) is installed. Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources.
Page 135 Use printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. 1200 dpi Toner Darkness Determine the lightness or darkness of text images.
Page 136 Use printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 137 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 138 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 139 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text.
Page 140 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 141: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 142 Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 143: Copy
Use printer menus Media Types Menu item Description Plain Specify the texture, weight, and orientation of the paper. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item Description Content Type...
Page 144 Use printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Color Set the printer to generate color output from a scan job.
Page 145 Use printer menus Menu item Description Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text to print on each copy. Conﬁdential Copy Draft Urgent...
Page 146 Use printer menus Menu item Description Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the original document.
Page 147: Fax
Use printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Note: Depending on your printer model, the factory default Fax Server setting may vary. Disabled Fax Setup General Fax settings Menu item Description Fax Name Specify your fax ID.
Page 148 Use printer menus Menu item Description Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 (0*) Enable Line Connected Determine whether a telephone line is connected to the printer. Detection Note: Events are detected immediately. Enable Line In Wrong Jack Determine whether a telephone line is connected to the correct port on the Detection...
Page 149 Use printer menus Fax Send Settings Menu item Description Resolution Set the resolution of the scanned image. Standard* Note: A higher resolution increases fax transmission time and requires more Fine memory. Super Fine Ultra Fine Original Size Specify the size of the original document. [List of paper sizes] (Mixed Sizes*) Orientation...
Page 150 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 to 4 (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 151 Use printer menus Admin Controls Menu item Description Automatic Redial Specify the number of attempts that the printer redials before it cancels sending the fax to a speciﬁed destination. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 152 Use printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule.
Page 153 Use printer menus Menu item Description Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual...
Page 154 Use printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone. •...
Page 155 Use printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message: Include Logo...
Page 156 Use printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 157 Use printer menus VoIP Settings Menu item Description VoIP Protocol Set the Voice over Internet Protocol (VoIP) protocol. SIP* H.323 STUN Server Specify the STUN server to traverse a ﬁrewall. Force Fax Mode Switch VoIP gateway from analog to T.38 at the beginning of a fax call. Force Fax Mode Delay Set the time delay in seconds when sending another invite of Force Fax Mode.
Page 158 Use printer menus Menu item Description SIP Registration Status Show the status of the SIP Registration. Note: An asterisk (*) next to a value indicates the factory default setting. H.323 Settings Menu item Description Gateway Specify the H.323 gateway IP address. Gatekeeper Specify the H.323 gatekeeper.
Page 159 Use printer menus Menu item Description Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message. Message Enable analog receive Set the printer to receive analog faxes. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description...
Page 160 Use printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password...
Page 161 Use printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Set the fax resolution. Standard* Fine Super Fine Ultra Fine Sides...
Page 162: E-Mail
Use printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 163 Use printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 164 Use printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Highly Compressed (Off*) Version is set to 1.4. Secure (Off*) •...
Page 165 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 166 Use printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 167 Use printer menus Menu item Description TIFF Compression Specify the compression type for TIFF ﬁles. JPEG LZW* Text Default Set the text quality in the content being scanned. 5–95 (75*) Text/Photo Default Set the text and photo quality in the content being scanned. 5–95 (75*) Photo Default Set the photo quality of the content being scanned.
Page 168: Ftp
Use printer menus Web Link Setup Menu item Description Server Specify the credentials of the server that is hosting the images that are included in the e-mail. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image.
Page 169 Use printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Graphics Photo Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet...
Page 170 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 171 Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document.
Page 172: Usb Drive
Use printer menus Menu item Description Allow Save as Shortcut Save an FTP address as a shortcut. Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Note: An asterisk (*) next to a value indicates the factory default setting. USB Drive Flash Drive Scan Menu item...
Page 173 Use printer menus Menu item Description Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color*...
Page 174 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 175 Use printer menus Menu item Description Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document. Blank Page Removal (Do Not Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 176 Use printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Color Print a ﬂash drive ﬁle in color. Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 177: Network/Ports
Use printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting.
Page 178 Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Add Wi‑Fi Network...
Page 179 Use printer menus Menu item Description Compatibility Specify the standard for the Wi‑Fi network. 802.11b/g/n (2.4GHz)* Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only 802.11a/b/g/n/ac (2.4GHz/5GHz) appear when a Wi‑Fi option is installed. 802.11a/n/ac (5GHz) Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* WPA2/WPA-Personal WPA2-Personal...
Page 180 Use printer menus Menu item Description IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
Page 181 Use printer menus Menu item Description Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network. Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection. Show Password on Setup Page Show the Wi‑Fi Direct Password on the Network Setup Page.
Page 182 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 183 Use printer menus Menu item Description DNS Server Address Specify the current Domain Name System (DNS) server address. Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
Page 184 Use printer menus Menu item Description TLS Support Enable the Transport Layer Security protocol. Enable TLSv1.0 (Off) Enable TLSv1.1 (Off*) Enable TLSv1.2 (On*) SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 185 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 186 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 187 Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Allowable Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 188 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 189 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 190: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk or an intelligent Modify Address Book storage drive is installed.
Page 191 Use printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps Control access to printer applications.
Page 192 Use printer menus Schedule USB Devices Menu item Description Schedules Schedule access to the front USB port. Add New Schedule Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server.
Page 193 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 194 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 195 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 196 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Page 197: Cloud Services
Note: An asterisk (*) next to a value indicates the factory default setting. Cloud Services Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Page 198: Reports
Use printer menus Menu item Description View Current Status View the connection status between the printer and Lexmark Cloud Services. Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus.
Page 199: Troubleshooting
Use printer menus Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Note: Fax Shortcuts appears only when fax is installed. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts Network Folder Shortcuts Note: This menu appears only if Fax is conﬁgured, and Enable Job Log is set to On.
Page 200: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 201: Viewing Reports
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 202 81C1XK0 81C2XK0 81C8XK0 Supported only in the Lexmark CX730 printer model. Supported only in the Lexmark CX735 printer model. For more information on countries in each region, go to www.lexmark.com/regions. Lexmark CX730 High yield toner cartridges Item Worldwide Cyan 71C0H20...
Page 203 Maintain the printer Item Worldwide Black 24B7518 Ordering black imaging unit Item Part number Black imaging unit 71C0Z10 Ordering color imaging kit Item Part number Color imaging kit 71C0Z50 Ordering a waste toner bottle Item Part number Waste toner bottle 71C0W00 Ordering a fuser maintenance kit Notes:...
Page 204: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a toner cartridge Open door B.
Page 205 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 206 Maintain the printer Insert the new toner cartridge. Close door B.
Page 207 Maintain the printer Replacing the black imaging unit Open door B.
Page 208 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 209 Maintain the printer Remove the toner cartridges.
Page 210 Maintain the printer Disconnect the imaging kit cable.
Page 211 Maintain the printer Remove the imaging kit. Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position.
Page 212 Maintain the printer Remove the used black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 213 Maintain the printer Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. Unpack the new black imaging unit. Insert the new black imaging unit into the imaging kit.
Page 214 Maintain the printer Insert the imaging kit.
Page 215 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 216 Maintain the printer Replacing the color imaging kit Open door B.
Page 217 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 218 Maintain the printer Remove the toner cartridges.
Page 219 Maintain the printer Disconnect the imaging kit cable.
Page 220 Maintain the printer Remove the used imaging kit.
Page 221 Maintain the printer Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
Page 222 Maintain the printer Insert the black imaging unit into the new imaging kit.
Page 223 Maintain the printer Insert the new imaging kit.
Page 224 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 225 Maintain the printer Replacing the waste toner bottle Open door B.
Page 226 Maintain the printer Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle. Close door B. Dispose the used waste toner bottle properly.
Page 227 Maintain the printer Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open door A, and then open door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 228 Maintain the printer Remove the used fuser. Unpack the new fuser. Insert the new fuser. Close door A1, and then close door A.
Page 229 Maintain the printer Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 230 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 231 Maintain the printer Insert the new pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 232 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 233 Maintain the printer Insert the new pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 234 Maintain the printer Remove the used separator bracket. Unpack the new separator bracket.
Page 235 Maintain the printer Insert the new separator bracket. Insert the tray. Replacing the scanner glass pad Open the scanner cover.
Page 236 Maintain the printer Remove the used scanner glass pad. Unpack the new scanner glass pad. Place the white area of the new scanner glass pad facedown on the scanner glass, and then remove the backing on the tape.
Page 237 Maintain the printer Note: Make sure that the scanner glass pad is aligned correctly on the edges of the scanner glass. Close the scanner cover to stick the new scanner glass pad to the cover. Open the scanner cover to check if the new scanner glass pad is properly attached to the cover. Close the scanner cover.
Page 238 Maintain the printer Remove the used ADF pick roller.
Page 239 Maintain the printer Remove the used ADF separator roller. Unpack the new ADF pick roller and ADF separator roller.
Page 240 Maintain the printer Insert the new ADF separator roller until it clicks into place.
Page 241 Maintain the printer Insert the new ADF pick roller until it clicks into place. Close door C. Resetting the maintenance counter From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Touch Reset Maintenance Counter.
Page 242: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 243 Maintain the printer Notes: • Do not use household cleaners or detergents, as they may damage the touch screen. • Make sure that the touch screen is dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 244 Maintain the printer • ADF glass • Scanner glass Close the scanner cover. Open door C. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door C...
Page 245 Maintain the printer • ADF glass in door C Close door C. Cleaning the pick tires Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 246 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Page 247 Maintain the printer Insert the pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 248 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Page 249 Maintain the printer Insert the pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 250 Maintain the printer Remove the ADF pick roller.
Page 251 Maintain the printer Remove the ADF separator roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the ADF pick roller and ADF separator roller.
Page 252 Maintain the printer Insert the ADF separator roller until it clicks into place.
Page 253 Maintain the printer Insert the ADF pick roller until it clicks into place. Close door C.
Page 254: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 255: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 256: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 265 “Ghost images” on page 267 “Gray or colored background” page 264 on page 268 “Incorrect margins”...
Page 257: Printer Error Codes
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 277 page 278 page 279 page 280 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 281 page 282 page 284 Printer error codes...
Page 258 Troubleshoot a problem Error codes Error message Solution Load multipurpose feeder 11.92 Open the multipurpose feeder, and with <type/> <size/> then load paper. For more <orientation/>. information, see “Loading the multipurpose feeder” on page Change <source/> to <type/> 12.11, 12.21, 12.31, 12.41, 12.51 Open the indicated tray, remove <size/>.
Page 259 Troubleshoot a problem Error codes Error message Solution Reinstall missing or 31.35 Open door B. unresponsive waste toner Remove the waste toner bottle. bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Insert the waste toner bottle. Close door B.
Page 260 207. Replace unsupported color 32.64 “Replacing the color imaging kit” imaging kit. on page 216. Non-Lexmark [color] 33.40, 33.41, 33.42, 33.43 “Non‑Lexmark supply” on cartridge, seeUser's Guide. page 307. Non-Lexmark black imaging 33.60 unit, seeUser's Guide. Non-Lexmark color imaging 33.64 kit, see User's Guide.
Page 261 Troubleshoot a problem Error codes Error message Solution Complex page, some data may 39.1 Try one or more of the following: not have printed. • Touch Continue to clear the message and continue printing. • Cancel the current print job. •...
Page 262 Troubleshoot a problem Error codes Error message Solution Incompatible tray [x]. Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the indicated tray. Connect the power cord to the electrical outlet, and then turn on the printer.
Page 263 Troubleshoot a problem Error codes Error message Solution Memory full, cannot print 71.12 Touch Print All to print as many of the faxes. faxes as have been saved. Memory full. Cannot send 71.13 Try one or more of the following: faxes.
Page 264: Printing Problems
Troubleshoot a problem Error codes Error message Solution [Color] cartridge nearly 88.00, 88.08, 88.09 Touch Continue to clear the low. message. [Color] cartridge low. 88.10, 88.18, 88.19 [Color] cartridge very low. 88.20, 88.28, 88.29 Replace the [color] 88.30, 88.37, 88.38, 88.40, 88.47, “Replacing a toner cartridge”...
Page 265 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 266 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print too dark? Step 2 Go to step 3.
Page 267 Troubleshoot a problem Action Step 6 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 268 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages.
Page 269 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 270 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 271 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the home screen, touch Settings > Print > Quality > Color Saver. Print the document. Is the print light? Step 4 Go to step 5.
Page 272 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 273 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Contact customer support.
Page 274 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 275 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Print on the other side of the paper. Remove paper, ﬂip it over, and then reload paper. Print the document. Is the paper curled? Step 4 Contact customer The problem is...
Page 276 Troubleshoot a problem Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is Remove the color imaging kit, and then remove the black support.
Page 277 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the text or image clipped? Step 2 Go to step 3.
Page 278 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is solved. Depending on your operating system, specify the support.
Page 279 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 280 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 281 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact...
Page 282 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 283 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 284 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Go to step 3.
Page 285 Troubleshoot a problem Action Step 3 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact customer between the repeating defects on the affected color page. support or your Replace the supply item that matches the measurement on the service affected color page.
Page 286 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact customer solved.
Page 287 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 288 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 289 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. From the home screen, touch Settings > Print > Quality > Print Resolution. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 5 Go to step 6.
Page 290: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 291: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 292: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page 101. Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 293 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 294 Troubleshoot a problem Jam locations Standard bin Door A Multipurpose feeder Trays...
Page 295 Troubleshoot a problem Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 296 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door C. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door C. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder.
Page 297 Troubleshoot a problem Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in door A Paper jam in the fuser area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 298 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door A1.
Page 299 Troubleshoot a problem Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close and latch the fuser access door. Close door A1, and then close door A. Paper jam behind door A Open door A.
Page 300 Troubleshoot a problem Open the isolation unit door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 301 Troubleshoot a problem Close and latch the isolation unit door. Close door A. Paper jam in the duplex area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 302: Network Connection Problems
Troubleshoot a problem Close the duplex cover, and then close door A. Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is...
Page 303 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check if the network connection is working. Note: If the connection is not working, then contact your administrator. Access the EWS. Can you open the EWS? Step 5 The problem is Go to step 6.
Page 304: Hardware Options Problems
Troubleshoot a problem Action Step 4 Go to step 6. Go to step 5. Check the wireless security mode. From the home screen, touch Settings > Network/Ports > Wireless > Wireless Security Mode. Is the correct wireless security mode selected? Step 5 The problem is Go to step 6.
Page 305 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the internal option is installed properly into the controller board. Turn off the printer, and then unplug the power cord from the electrical outlet. Make sure that the internal option is installed into the appropriate connector on the controller board.
Page 306 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Check the cable and the ISP connection. Use the correct cable, and then make sure that it is securely connected to the ISP. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.
Page 307: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging...
Page 308: Paper Feed Problems
Troubleshoot a problem All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
Page 309 Troubleshoot a problem Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the home screen, touch Settings > Print > Layout > Collate. Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.
Page 310 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 311: E-Mailing Problems
Troubleshoot a problem E-mailing problems Disabling the “SMTP server not set up” error message From the home screen, touch Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > To prevent the error from happening again, do one or more of the following: •...
Page 312: Faxing Problems
Troubleshoot a problem Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax. For more information, see the Setting up the printer to fax section. Action Enable caller ID. The problem is Contact customer solved.
Page 313 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 314 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact...
Page 315 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using etherFAX Action...
Page 316 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 317: Scanning Problems
Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 318 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 319 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 320 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is...
Page 321 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the scanner cover. Close the scanner cover. Do vertical streaks appear on scanned documents? Step 2 Contact...
Page 322 Troubleshoot a problem Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job.
Page 323 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 324: Color Quality Problems
Troubleshoot a problem Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF.
Page 325 Troubleshoot a problem FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.
Page 326: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 327: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 328: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 329 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 330 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 331 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 332 Notices ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH...
Page 333 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 334 Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative...
Page 335 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 336 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Spark's telepermit requirements are dependent on the equipment associated with this device.
Page 337 LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 338 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 339 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 340 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 341 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 342 Notices This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneﬁciaries of this limitation. Additional rights...
Page 343: Index
Index Index assigning printer to a ring cleaning pattern 37 exterior of the printer 242 activating Voice Guidance 28 attaching cables 21 interior of the printer 242 adapter plug 35 available internal options 54 pick tires 245 adding a shortcut avoiding paper jams 292 cleaning pick roller in the copy 106...
Page 344 Index conﬁguring the e‑mail server Customer Support enabling the USB port 292 settings 38 using 25 enabling Wi‑Fi Direct 93 conﬁguring Wi‑Fi Direct 93 customer support enlarging a copy size 105 connecting a computer to the contacting 326 envelope seals when printer 94 customizing the display 25 printing 308...
Page 345 33 installing the fax driver 52 fax setup installing the print driver 51 country‑ or region‑speciﬁc 35 installing the printer software 51 genuine Lexmark parts and standard telephone line installing trays 55 supplies 201 connection 33 installing wireless print...
Page 346 Index selecting 14 Flash Drive Print 175 mobile device Lexmark Mobile Print Flash Drive Scan 172 connecting to printer 93 using 98 FTP Defaults 168 printing from 98, 99 Lexmark Print Home Screen modifying color output 324 using 98 Customization 131...
Page 347 296 prints 267 printer messages in the standard bin 297 gray or colored Defective ﬂash detected 306 Non‑Lexmark supply 307 in trays 295 background 268 paper jams horizontal dark lines 279 Not enough free space in ﬂash...
Page 348 Index red indicator light jagged image when scanning serial printing on the convenience stapler 307 from the ADF 321 setting up 94 reducing a copy size 105 jagged text when scanning from setting the paper size 45 removing jam the ADF 321 setting the paper type 45 behind door A 297 partial copies of documents or...
Page 349 Customer Support 25 light print 270 troubleshooting, copy using Display Customization 25 missing colors 272 partial copies of documents or using genuine Lexmark parts and mottled print and dots 273 photos 319 supplies 201 paper curl 274 poor copy quality 320...
Page 350 Index using the scanner glass copying 104 verify print jobs 101 vertical dark lines on prints 280 vertical dark streaks on output when scanning from the ADF 320 vertical white lines 282 viewing reports 201 Voice Guidance activating 28 deactivating 28 speech rate 30 Voice Guidance speech rate adjusting 30...

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