Inviting Customers By Email - Dell SMA 200 Administration Manual

9 The Secure Virtual Assist standalone application launches.
10 The technician is now ready to assist customers.
Performing Secure Virtual Assist Technician Tasks
To get started, the technician logs into the SMA/SRA appliance and launches the Secure Virtual Assist
application.
NOTE: Each technician can only assist one customer at a time.
After the technician has launched the Secure Virtual Assist application, the technician can assist customers by
completing the following tasks:
• Inviting Customers by Email
• Assisting Customers
• Using the Secure Virtual Assist Taskbar
• Controlling the Secure Virtual Assist Display
• Request Full Control

Inviting Customers by Email

To invite a customer to a Secure Virtual Assist session by email:
1 To invite a customer to Secure Virtual Assist, use the email invitation form on the left of the Secure
Virtual Assist window.
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Dell SonicWALL Secure Mobile Access 8.5
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Administration Guide