Secure Virtual Assist > Log; Secure Virtual Assist > Licensing - Dell SMA 200 Administration Manual

• IPv6 Address
• IPv6 Network
4 Enter the information to define the address or network and click Accept.
Secure Virtual Assist > Log
The Secure Virtual Assist > Log page provides access to detailed information about previous Virtual Assist
sessions. The Log page displays a summary of recent sessions.
The Technician's activities while servicing the customer are now fully logged, including the Technician ID, the
time of service, information about the customer's and Technician's computers, the chat dialog, the customer
request login, if the customer exit prior to servicing, and Technician input after the end of the session.
Figure 40. Virtual Assist > Log
Click on the Ticket Number to view details about a session, or ticket. The Secure Virtual Assist > Log >
<ticket number> page is displayed. Click Save Log to save the information on the page. To return to the
Secure Virtual Assist > Log summary page, click Back.
Click Export Log to save a zip file containing the full text of all logged sessions. The log contains a summary file
and a detail file for each session. The files can be viewed in Microsoft Word.
Click Clear Log to erase all log messages.
Click Email Log to send the log to the email address configured on the Log > Settings page.
The Search options allow you to filter the log messages. Note that the search is case sensitive. In the drop-
down menu, select the field you want to search in. Click Search to only display messages that match the search
string. Click Exclude to hide messages that match the search string. Click Reset to display all messages.
Change the value in the Items per page field to display more or fewer log messages. Click the forward or
backward arrows to scroll through the pages of the log messages.
Click any of the headings to sort the log messages alphabetically by heading.
Secure Virtual Assist > Licensing
This section provides an overview of the Secure Virtual Assist > Licensing page and a description of the
configuration tasks available on this page.
Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
266