Fax Problems; Problems Sending Faxes - Xerox 7220 User Manual

Troubleshooting

Fax Problems

This section includes:
•

Problems Sending Faxes .............................................................................................................................................. 264

• Problems Receiving Faxes ........................................................................................................................................... 265
• Printing Fax Reports ...................................................................................................................................................... 266
Note: If you cannot send and receive faxes, ensure that you are connected to an approved analog
telephone line. The fax cannot send or receive when connected directly to a digital telephone line
without the use of an analog filter. It can also require you to set the fax starting rate to Forced
(4800 bps). For details, see Selecting the Starting Rate.
Problems Sending Faxes
Symptoms
The document is not feeding
properly through the document
feeder.
The document is scanned at an
angle.
The fax received by the recipient
is blurry.
The fax received by the recipient
is blank.
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264 Xerox WorkCentre
User Guide
Probable Causes
The document is too thick, too thin, or
too small.
The document feeder width guides are
not adjusted to fit the width of the
document.
The document is positioned incorrectly. Position the document correctly.
The document glass is dirty.
The text in the document is too light.
There is a problem with the telephone
connection.
There is a problem with one of the fax
machines.
The document was loaded incorrectly.
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7220/7220i/7225/7225i Color Multifunction Printer
Solutions
Use the document glass.
Adjust the document feeder width
guides so that they fit against the
document.
Clean the document glass.
Adjust the resolution. Adjust the
contrast.
Verify that the telephone line is
working, then send the fax again.
Make a copy to verify that the printer
can make clean copies and prints. If the
copy prints correctly, have the recipient
verify that their fax machine is
operating correctly.
• If using the document feeder, place
the original document face up.
• If using the document glass, place
the original document face down.