Figure 8-24 Trigger Rules For Goldmine - Toshiba Strata DK40 Installation & Maintenance Manual

Computer Telephony Integration

Figure 8-24 Trigger Rules for Goldmine

The two Trigger Rules shown above enable a screen-pop for two situations: when a call
arrives and the user is not busy on another call {Call Ringing}; and, when a call is connected
{Call Connected}. The user can handle multiple calls.
If your first call is placed on hold, the second call is identified. You can chose to return to the
first (held) call or to answer the second call.
Figure 8-25 Call Ringing Trigger
If you choose to return to the first call, the second rule causes the "Pop Goldmine" action to
occur again, bringing back the record for that caller.
This is a very powerful tool for users handling numerous calls.
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Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
Goldmine '95 Installation Guidelines
Strata DK40 I&M Manual Spring 1999