Toshiba Strata DK40 Installation & Maintenance Manual page 261

Auto Attendant
Built-in Auto Attendant Block Diagram
A detailed block diagram which includes call flow patterns and associated programs is
provided in
ACD Exchange Lines
(Program 14-0)
ACD Group Queue
Flowchart 6-2
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
Flowchart 6-2.
To
Agent
Overflow Option to AA
Programs 14-4, -5, and -6
Timeout
Answer
Program 25: Wait
Ring Telephones Per
Timer (12-24 Sec)
Program (81-89)
Talk
No Answer
Caller Hangs Up
Disconnect
Exchange Line
Announcement Ends
and Disconnects
4 Second Delay
Go to 5 on next page
Built-in Auto Attendant Flowchart
Incoming Exchange Call
to Auto Attendant
Is
Auto
Attendant Delay Ring
Mode?
Program 81 ~ 89
No
0
A1 +
No
DTMF Receiver
Available?
1
1 Second Ringing
Queue Wait
A1 / DTMF Receiver
Becomes
Available
A1'
Ring A1
16-Second
A1 Answers Within
Time-Out
16 Seconds
(Faulty A1)
A1 Answers and Plays
Announcement
Caller Does Not Dial
2
Caller Dials and
system Checks
Program 09
Go to A on next page
Peripheral Installation
Auto Attendant Ring Control Using 1 Night Transfer
(NT) Button per Program 78, 81 ~ 89
Yes
Ring Stations For 12 OR 24
Sec. Per Program 81 ~ 89
No Answer
(Caller Receives Ringback
Tone Before A1 Answers)
(Reserve A1 + DTMF Receiver)
Program 23
A1'''
A1''
A1 ~ A1''' Assignment
KSTU3 / PSTU / RSTU
(60 secs. maximum; DTMF Receiver
remains for 4 secs.
after announcement disconnects.
Note A1 ~ A1''' — Primary
Announcement Device(s)
Answer
Talk
1544
6-57