Figure 8-23 Pop Action For Goldmine - Toshiba Strata DK40 Installation & Maintenance Manual

Hide thumbs Also See for Strata DK40:
Table of Contents

Advertisement

Goldmine '95 Installation Guidelines
Changing or adding actions in StrataLink
The actions available from the selection menu have been tested to work with the Goldmine 95
software. When you change or add new actions, make sure that you fully understand
GoldMine's DDE capabilities, because they are made at your own risk. Toshiba Technical
Support only supports the predefined actions.

Figure 8-23 POP action for Goldmine

The DDE execute string, [CALLERID("&P","&N","2")], can be changed to control how the
screens work in Goldmine when a call arrives. The most common option in the third
parameter is defined as "0", in the example above. This setting displays only the current
record of the current call. Goldmine has four available options for this string which are:
"0"Displays an incoming call dialogue box as the call arrives. Additional actions are needed
to find the additional records in Goldmine.
"1"Displays a new record on the screen in addition to any open records currently displayed.
"2"Displays only the current record of the call being processed at the moment.
"4"Displays a list of all contact records when a specific contact cannot be found. You can
also select an existing record, update the record, or make an additional entry to the record.
Adding screen-pops in StrataLink
Normally, StrataLink needs a Caller ID number to process calls. Using the Caller ID number
to delay an action is the preferred method if the user is talking on another line. The action
"pop the next record" occurs if the current call is terminated or placed on hold.
Note
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
A time delay can be used, if needed, for your application and for selected line
buttons.
Computer Telephony Integration
8-43

Advertisement

Table of Contents
loading

Table of Contents