Telemagic Link - Toshiba Strata DK40 Installation & Maintenance Manual

Computer Telephony Integration

TeleMagic Link

(TeleMagic is not supported by Toshiba Information Systems. The details below are
provided for informational purposes only.)
The TeleMagic program (from TeleMagic, Inc.) communicates with StrataLink via a special
link called TeleMagic. The TeleMagic Link appears automatically each time StrataLink is
accessed and provides a means to set-up and monitor the communication between the two.
Important!
If you select the Auto Activate Link option, StrataLink automatically attempts to establish the
TeleMagic link periodically (every 30 seconds or so) until the link is established. Once the
Link is established, the Link Active light changes from Red to Green, and dialling and
Screen-Pop can function. For Screen-Pop to work, the appropriate Trigger Rules must be set-
up.
Red - Not Active/TSPI missing.
Yellow - Resetting.
Green - Active and working
Figure 8-18 TeleMagic
Pop TeleMagic
Sends a 'Pop' or 'LookUp' command to TeleMagic with the configuration you specify. This is
used to Screen-Pop the TeleMagic contact manager when a call rings in. Pop TeleMagic
parameters are:
Index Level - Tells TeleMagic the level on which to perform the search (e.g. 1,2,3 etc.).
Leaving this parameter blank causes the search to occur on the level in present use.
Index Name - Selects the TeleMagic index to be used for the search. For Screen Pop
this is typically 'TelePhone #', but since the Indexes within TeleMagic are
programmable this could be set to any appropriate index. The TeleMagic Link must be
operational before you can make this selection.
8-38
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
For this link to operate, the TeleMagic program must be loaded and
operational
Status light;
Strata DK40 I&M Manual Spring 1999
TeleMagic Link