Prompt Sets - Avaya CS700 Administration And Maintenance

Managing Annunciator Messages
System Configuration
●
parameter. This parameter specifies whether or not the system plays a looping "on hold"
message to callers on hold and the frequency with which it is played.
Copying Voice Files
●
enables you to copy voice files to the appropriate voice directories.
The ACS Managing and Scheduling Conferences Guide describes how to use
●
BridgeTalk's Record and Update annunciator message features from the operator PC.

Prompt Sets

The system stores twenty-one sets of annunciator prompts from Set0 to Set20 in the /usr2/
Prompts/Set# directory by default.
Note:
The system uses the messages contained in the Set0 directory for all
Note:
non-branded calls. Set1 contains the default annunciators.
Each of the twenty one directories contains a messages and a numbers directory:
- all messages
- all numbers
Example directory structure
The messages directory stores the annunciator recording files and the numbers directory
contains the recorded number files.
/usr2/Prompts/Set0/messages/
/usr2/Prompts/Set0/numbers/
/usr2/Prompts/Set1/messages/
/usr2/Prompts/Set1/numbers/
/usr2/Prompts/Set2/messages/
/usr2/Prompts/Set2/numbers/
...
/usr2/Prompts/Set20/messages/
/usr2/Prompts/Set20/numbers/
Initially all twenty-one directories are populated with the annunciator and number files.
Administrators can replace the messages and numbers directories with their own recorded files.
See Recording Messages
98 Administration and Maintenance of the S700/780 Audio Conferencing Server
on page 45 includes a description of the On-Hold Frequency
on page 251 provides information about the MLCP utility. The utility
MX workspace dir/vmsgs
MX workspace dir/ivr_mulaw
on page 100.