Avaya 1120E User Manual
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Avaya 1120E User Manual

Deskphone with sip software on avaya aura
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Avaya 1120E IP Deskphone with SIP
®
Software on Avaya Aura

User Guide

Release 4.4
16-604273
Issue 01.02 Standard
May 2016

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Summary of Contents for Avaya 1120E

  • Page 1: User Guide

    Avaya 1120E IP Deskphone with SIP ® Software on Avaya Aura User Guide Release 4.4 16-604273 Issue 01.02 Standard May 2016...
  • Page 2 Software at any given time. A “Unit” means the unit on which by Avaya. Please note that if You acquired the product(s) from an Avaya, at its sole discretion, bases the pricing of its licenses and can authorized Avaya Channel Partner outside of the United States and...
  • Page 3 Avaya. Unauthorized reproduction, services. transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense Avaya Toll Fraud intervention under the applicable law. If You suspect that You are being victimized by Toll Fraud and You...
  • Page 4 All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

  • Page 5: Table Of Contents

    .......................  51 Selecting a language ............... 52 Logging on to your Avaya IP Deskphone ................ 53 Configuring the duration of the login ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 6 ..................... 83 Deleting a Call Subject ....................... 83 Editing a Call Subject Chapter 8: Receiving a call.................... 84 ........................  84 Caller identification ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 7 ........................ 113 Whisper Page ........................ 114 Call Waiting ...................... 114 Placing a call on Hold .................... 115 Multiple calls On Hold ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 8 Add a new contact to your Address Book ...................... 160 Add a new group ........................ 160 Speed Dial List .................... 161 Speed Dial List screen ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 9 ........................ 188 IM Settings ...................... 188 Voice Mail Settings .................. 188 Remembering settings after logout ...................... 189 Programmable keys ..................... 189 Inbox, Outbox, IM log ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 10 Do Not Disturb ........................ 191 Presence ...................... 192 Call Forwarding ........................ 193 Notifications ........................  194 Account selection ........................ 194 Receiving a call ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 11: Chapter 1: Revision History

    Presence. November 2013 Standard 01.01. This is a new document to support SIP Software ® Release 4.4 on Avaya Aura ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 12: Chapter 2: Regulatory And Safety Information

    • Consult the dealer or an experienced radio/TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...

  • Page 13: Denan Regulatory Notice For Japan

    Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”.
  • Page 14 • Power cords shipped with this equipment must not be used with any other equipment. If the above guidelines are not followed, it may lead to death or severe injury. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 15: Chapter 3: Introduction To The Avaya 1120E Ip Deskphone

    Chapter 3: Introduction to the Avaya 1120E IP Deskphone Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.

  • Page 16: Basic Features

    Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy. • automatic Dynamic Host Configuration Protocol (DHCP) network configuration ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 17: Avaya 1120E Ip Deskphone Controls

    • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys...
  • Page 18 Goodbye/Release key to end the highlighted call. Use the Goodbye/Release to close menu navigation or cancel user tasks. Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 19 5. Retrieve Parked Call (This feature is not available on all call servers.) 6. Reset Phone—reset your IP Deskphone. Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 20: Key Press Behavior

    If there is no active call, the key action is applied to the call that is highlighted in the list of calls. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 21: Avaya 1120E Ip Deskphone Display

    • The lower display area provides context-sensitive soft key label information. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 22: Context-Sensitive Soft Keys

    15 Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.
  • Page 23 When you press the More… soft key for the first time, the following soft keys appear on the menu list. Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 24 - Set Desired volume Voice Configure the volume for the following: • Handset Volume • Headset Volume • Handsfree Volume Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 25 5. Misc Options—use to access the following options: • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 26: Idle Display Screen After Dial Pad Input

    After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in the following figure. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 27: In-Call Context-Sensitive Soft Keys

    Press the Conf context-sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call. Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 28 The NewCall context-sensitive soft key behaves like the Conf context-sensitive soft key. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 29 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 30: Navigation Keys

    For more information, see “Searching for a contact in the Address Book”. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 31: Visual Indicators

    Introduction to the Avaya 1120E IP Deskphone on page 15 Display screen icons on page 32 Visual Alerter/Message Waiting Indicators on page 34 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 32: Display Screen Icons

    Call Forward Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Instant messaging Icon New, unread Read Replied to Sent/forwarded ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 33 Away or Out of office Busy Do not disturb Offline On the Phone Unknown Related links Visual indicators on page 31 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 34: Visual Alerter/Message Waiting Indicators

    Inbox list to initiate a call, or click the item to highlight the name. To access the Network menu, right-click anywhere on the display. Note: USB mouse support is available for the Avaya 1120E IP Deskphone but does not extend to added Expansion Modules. ® May 2016...

  • Page 35: Security Features

    • the IP Deskphone is idle • you are on an active call Related links Security features on page 35 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 36: Chapter 4: Installing The 1120E Ip Deskphone

    Your IP Deskphone is designed for use in an indoor environment only. Caution: Do not plug your Avaya 1120E IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the Avaya 1120E IP Deskphone can result. Related links...
  • Page 37 Handsfree key, to release the base and pull it away from the IP Deskphone. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 38: Removing The Stand Cover

    The cable routing tracks are now accessible. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 39: Connecting The Ac Power Adapter (Optional)

    Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately.

  • Page 40: Connecting The Handset

    36 Selecting the headset tuning parameter Follow this procedure after the 1120E IP Deskphone and headset are installed and you are using the IP Deskphone for the first time with the headset. You can select a headset from the following list of supported headsets.

  • Page 41: Connecting The Lan Ethernet Cable

    1. Connect one end of the PC Ethernet cable to your IP Deskphone using the RJ-45 connector marked with the network symbol. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 42: Installing Additional Cables

    Complete these steps, as needed, before you wall-mount your IP Deskphone: Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 43 4. Put the IP Deskphone in the wall-mount position (optional). If you wall-mount your IP Deskphone, put it in the wall-mount position by holding the Tilt Lever and pressing the IP ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 44: Entering Text

    Tilt Lever and continue to push the IP Deskphone towards the base until you hear an audible click. Ensure the IP Deskphone is securely locked in position. Note: To add an Expansion Module for Avaya 1100 Series IP Deskphones, see Expansion Module for Avaya 1100 Series IP Deskphones (SIP Software) User Guide (NN43110-301).

  • Page 45: Entering Text Using The Ip Deskphone Dialpad

    & ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash forward slash colon Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 46: Configuring The Dialpad To Alphanumeric Dialing

    1. Press the Prefs soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change soft key. 2. Press the On soft key to turn on alphanumeric dialing. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 47: Entering Text Using The Usb Keyboard

    Services Expand Inbox Outbox Address Book Copy Volume Down Volume Up Mute Hold Headset Handsfree Break Goodbye (Release) Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 48 Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Related links Entering text on page 44 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 49: Chapter 5: Accessing The Avaya 1120E Ip Deskphone

    Chapter 5: Accessing the Avaya 1120E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone. Related links Logging on on page 49 Timed logoff on page 54...

  • Page 50: Automatic Login

    53 Automatic login Before you first receive your Avaya 1120E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.

  • Page 51: Password Protection For Domains

    Press the Back soft key to keep the existing language and return to the User Login screen. Related links Logging on on page 49 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 52: Logging On To Your Avaya Ip Deskphone

    Accessing the Avaya 1120E IP Deskphone Logging on to your Avaya IP Deskphone You need to log on to your Avaya IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: •...

  • Page 53: Configuring The Duration Of The Login

    49 Logging on to multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple...

  • Page 54: Timed Logoff

    If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login. Related links Timed logoff on page 54 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 55: Selecting A Location

    • Instant Messaging settings and Instant Message Inbox/Outbox • Default dialing (alpha/numeric) • Call Ignore action (local/network) • Search method (Name, First character, Index) ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 56: Overwriting Your Personal Address Book

    The most common cause for logon failure is the incorrect entry of the password. Related links Accessing the Avaya 1120E IP Deskphone on page 49 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 57: Logging Off From The Ip Deskphone

    The call is not disconnected. When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 58: Location Information

    You can obtain location information only if it has been configured on your system. Related links Making an emergency call on page 57 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 59: Chapter 6: Configuring The Ip Deskphone

    • Press the Cancel soft key to keep the existing configurations and return to the Display menu. Related links Configuring the IP Deskphone on page 59 Configuring the backlight on page 60 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 60: Configuring The Backlight

    Press the Back soft key to keep the existing screen display text and return to the Display menu. Related links Configuring the IP Deskphone on page 59 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 61: Configuring Menu Auto Back-Out

    (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward. Related links Configuring the IP Deskphone on page 59 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 62: Selecting A Ring Pattern

    To adjust the ring volume for an incoming call: 1. Press the Prefs soft key, select Audio, select Tones, and then select Alerting Volume. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 63: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode

    1. Press the Prefs soft key, select Audio, select Voice, and then select Headset. 2. Press the Left/Right navigation keys. Press the Up/Down navigation keys. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 64: Adjusting The Paging Ring Volume

    The Paging tone is played at the current volume. 2. Press the Left/Right navigation keys. Press the Up/Down navigation keys. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 65: Selecting A Language

    4. Press the Change soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll and highlight either a month/day (MM/DD) or a day/month (DD/MM) format. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 66 6. Press the Select soft key to save the time format and return to the Time Format menu. Press the Back soft key to keep the existing configurations and return to the Time Format menu. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 67: Usb Headset

    59 USB headset You can attach only one USB headset to the Avaya 1120E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it.
  • Page 68 IP Deskphone starts up. All changes made are ignored and restored if you press the Back soft key. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 69: Presence Of Usb Headset

    IP Deskphone. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 70: Generic Usb Headset

    67 Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
  • Page 71 External Alerter (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 72 Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. The following table lists the Avaya USB adapter key mappings. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 73: Third-Party Usb Headsets With Hid

    • Plantronics CS50/CS60 Wireless USB headsets • GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
  • Page 74 IP Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 75: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine

    SIP Software 3.x and later supports On hook/Off hook and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 76 You can release an incoming call or an outgoing call by either pressing the Release (Goodbye) key on Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 77 Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. Related links USB headset on page 67 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 78: Chapter 7: Making A Call

    • Press the Handsfree fixed key The IP Deskphone produces a dial tone. 2. You can make a call using one of the following methods: ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 79: Making A Call Using On-Hook Dialing

    2. Continue the call by using one of the following methods: • Press the line feature key. • Press the Headset fixed key. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 80: Using Handsfree Calling

    3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call. To switch from handsfree to headset: Press the Headset key. The LED indicator lights. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 81: Using Call Subjects

    2. Press the New soft key to create a new Call Subject. 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 82: Managing Call Subjects

    4. Use the dialpad to enter the new Call Subject. 5. Press the Save soft key to add the new Call Subject. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 83: Deleting A Call Subject

    Press the Back soft key to return to the previous menu without editing the Call Subject. Related links Managing Call Subjects on page 82 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 84: Chapter 8: Receiving A Call

    84 Answering an incoming call When you can answer an incoming call, you can choose one of four methods. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 85: Redirecting An Incoming Call

    To redirect a call by using the Address Book, Call Inbox, or Call Outbox: 1. Press the Redrct soft key to redirect an incoming call. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 86: Ignoring An Incoming Call

    3. Press the Ignore soft key to terminate an incoming call. Press the Goodbye fixed key when you are not on an active call. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 87 Ignoring an incoming call Related links Receiving a call on page 84 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 88: Chapter 9: The Address Book

    88 Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 89: Adding A Contact To Your Address Book

    Press the No soft key if you do not want to designate the contact as a friend. 6. Press the Yes soft key to add the contact to a group and then select the group. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 90: Editing A Contact In Your Address Book

    No soft key to keep the contact in your friends list. 8. Press the Ok soft key to complete the entry and return to the previous menu. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 91: Copying Information To The Address Book

    4. Use the dialpad to enter a name for the entry. 5. Press the Next soft key to continue. Press the Back soft key to return to the previous menu. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 92: Searching For A Contact In The Address Book

    You can search for a contact that is in your IP Deskphone Address Book (Local Search) or for a contact in a directory that is stored on the call server (Global Search). You can save a contact name ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 93: Using The Search Feature In The Address Book

    2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • Name ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 94: Using Global Search

    • First Name • Last Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 95 • Press the Back soft key to return to the previous screen. Related links Using the Search feature in the Address Book on page 93 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 96: Chapter 10: Call Inbox And Call Outbox

    Deleting calls in your Call Inbox on page 100 Accessing the calls in your Call Inbox during a call on page 101 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 97: Accessing The Call Inbox

    Press the Exit soft key to exit the Call Inbox. The following table provides a list of additional user interactions for the main Call Inbox screen. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 98: Viewing The Details Of A Call In The Call Inbox

    When you view a missed call in your Call Inbox, the New Call message no longer appears on the telephone display screen. The new calls are stored as missed calls. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 99: Missed Calls Notification

    IP Deskphone. Note: Auto means that the message is cleared from the idle screen as soon as you enter the Inbox. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 100: Initiating A Call From The Call Inbox

    1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Press the Delete soft key. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 101: Accessing The Calls In Your Call Inbox During A Call

    Accessing the Call Outbox on page 102 Managing calls in the Call Outbox while not on a call on page 102 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 102: Accessing The Call Outbox

    Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 1. Press the Outbox fixed key. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 103: Deleting Calls From Your Call Outbox

    • View the next caller in the Call Outbox list by pressing the Next soft key and return to the Outbox screen. • Press the Back context-sensitive soft key to return to the Outbox. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 104: Accessing The Calls In Your Call Outbox During A Call

    This places the current call on hold, if it is not already on hold. Press the Exit soft key to return to the Incall screen. Related links Call Outbox on page 101 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 105: Chapter 11: Instant Messaging

    When an IM pop-up appears you can do the following: • Press the View soft key to view the complete details of the IM. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 106: Configuring Im Audible Alert

    Press the Back soft key to return to the previous menu. Related links Configuring Instant Messaging on page 105 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 107: Composing An Instant Message

    The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 108: Accessing Instant Messages

    When you view the content of an Instant Message, you can do the following: • reply to the Instant Message. • initiate a call to the contact. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 109: Replying To An Instant Message

    3. Press the View soft key to access the IM. 4. To initiate a call to the contact who sent the IM, press the Call soft key. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 110: Deleting An Instant Message

    Press the Back soft key to return to the previous screen. Related links Viewing the content of an Instant Message on page 108 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 111: Chapter 12: Active Calls And Call Features

    121 Using the Friends feature on page 122 Feature keys on page 124 Using Call Forward on page 133 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 112: Making A New Call

    This places the current call on hold, if it is not already on hold, and you can continue to initiate the call as normally. Press the Back soft key to return to the in-call screen. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 113: Ring Again Busy / Automatic Callback

    You cannot hear either of the parties in the active call. Related links Active calls and call features on page 111 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 114: Call Waiting

    2. Press the Goodbye fixed key. Related links Active calls and call features on page 111 Multiple calls On Hold on page 115 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 115: Multiple Calls On Hold

    • If you press the More… soft key from the first menu list twice, you access the following context-sensitive soft keys: [Conf] [Audio] [New Call] [More…] Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 116 • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 117 2. Press the Actvate soft key to make the highlighted call on hold the active call. This removes the call from on hold and automatically places the previous call on hold. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 118: Using 3-Way Calling

    Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 119: Transferring A Call

    Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key. Highlight a contact from the list and then press the Select soft key. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 120 , and the remaining digits appear as ‘*’. You can press Hide or Unhide to hide or display the pressed keys. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 121: Using Park Call

    2. Press # if retrieving the call on the same phone the call was parked from. Otherwise, enter the extension number on which the call is parked . ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 122: Using The Friends Feature

    5. Press the Call soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 123: Editing Information Of A Friend

    7. Use the dialpad to enter the new address for the contact. 8. Press the Next soft key to complete the process. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 124: Feature Keys

    The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 125: Feature Key Programming

    • Label—label used for the feature key • Service—services programmed to the feature key, such as: - Speed Dial - Call Forward - Do Not Disturb ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 126 6. Press the Next soft key to continue. Continue to input information based on the following services: • Speed dial. • Call Forward. • Do Not Disturb. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 127 8. Press the Finish soft key to confirm the entry and complete the procedure. Press the Clear soft key to erase the entry. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 128 4. You can choose a more detailed message as follows for other users to see or you can select None if you do not want to give additional information. 5. You can choose a status from the following: ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 129 4. Press the Finish soft key to select the Presence detail and finish the procedure. Press the Back soft key to return to the previous step. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 130: Remove A Programmed Feature Key

    Call Forwarding keys using the user Friends list or the user Address Book. The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 131 5. Press the Yes soft key to confirm the removal of all the feature keys. Press the No soft key to return to the previous screen without removing the feature keys. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 132: Creating A Feature Key Using The Copy Key

    • a highlighted entry in an Address Book list • a highlighted entry of your Call Inbox or Call Outbox ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 133: Using Call Forward

    ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 134: Activate Call Forward

    Press the Back soft key to cancel deactivating the Call Forward and return to the Services menu. Call Forward Unconditional Call Forward unconditional is used to immediately redirect your calls. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 135 2. Enter the extension of the target phone followed by . 3. Enter the Station Security Code followed by #. Related links Active calls and call features on page 111 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 136: Configuring Do Not Disturb

    1. Press the Presnce soft key (press the More… context-sensitive soft until Presnce appears). 2. Press the Change soft key to change your current Presence state. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 137 • Presentation • Shopping • Sleeping • Spectator • Steering • Travel • TV • Vacation • Working • Worship ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 138 12xx phones but not the other Avaya phones. b. The activity Unknown appears as Offline on other phones. c. Idle 11xx/12xx phones appear as an Offline icon on the other Avaya phones (for example, 96x1 presence indication). 6. Press the Select soft key to select the Presence state and move to the confirmation screen.

  • Page 139: Adding A New Presence State Message To Presence Model V6

    • Back — to return to the previous screen. Related links Active calls and call features on page 111 Audio Codec Selection on page 140 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 140: Audio Codec Selection

    139 PC Client softphone interworking with the IP Deskphone An Avaya soft client application such as one-X Communicator or one-X Agent Desktop can create a shared control session with the 11xx/12xx IP Deskphone. To enable shared control, configure the soft client application with option “Outgoing Calls”...

  • Page 141: Automatic Remote Software Updates

    If you allow the update to proceed and the server is down, the IP Deskphone does not ask for updates again. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 142: Busy Lamp Field

    A pickup group is the way to connect individual extensions together. A user extension can belong to only one pickup group. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 143 To activate the Group Call Pickup feature on your IP Deskphone, enter the FAC or FNE provided to you by your system administrator. Related links Active calls and call features on page 111 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 144: Chapter 13: Advanced Features

    Phone Information from the menu. You can view the following information: • Load Ver • Software • E.M Software • Presence ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 145: Accessing The Services Menu

    Use when the call server supports multiple user logons only. 3. Logout Use to log off the IP Deskphone. Table continues… ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 146: Checking For Updates

    1. Press the Services fixed key, and then select Reset Phone. 2. Press the Select soft key. 3. Press the abc/123 soft key to toggle between alphabetic or numeric input. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 147: Erasing The User Data

    You must enter your login password to access the File Manager menu. 3. Press the abc/123 soft key to toggle between alphabetic or numeric input. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 148 2. Press the Delete soft key to delete the highlighted language file from the list. Press the Back soft key to return to the previous menu. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 149: Network Menu

    In most cases, the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items. For more information on how to access the Network menu items, see SIP Software for Avaya 1100 Series IP Deskphones - Administration (NN43170-600).

  • Page 150: Usb Flash Drive

    Port is No then the USB information does not display any USB devices connected. The screen displays the information that the USB port is disabled. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 151: Customizable Banner For Login

    Phone Information screen. If the Details soft key is disabled, you cannot view details on the Phone Information - Details screen. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 152: Screensaver/Screen Lock

    • Text — to configure the text that appears on the phone display screen when the screensaver is active. Press Select to select the currently highlighted setting. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 153 Invalid password message is displayed if the password is invalid. Press Back to dismiss the Enable (with password) mode menu. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 154 Network menu. This mechanism also invokes remotely from the IP Deskphone console through an SSH connection. All expansion modules are cleared of programmed keys until the screensaver is deactivated. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 155: Background Image

    4. Press OK to confirm the selected image as the background image or press Cancel to cancel the selection. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 156: Service Package Group Support

    2. Press the Up/Down navigation key to highlight Feature Options, then choose Feature keys. The main feature key programming screen appears. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 157: View Existing Groups In Your Address Book If You Selected Groups

    You can view existing groups in your Address Book if you selected Groups as the source data for the bulk key creation. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 158: View The Existing Groups You Have In Your Address Book

    • Press the SendIMsoft key to send an IM to the selected entry. • Press the Edit soft key to modify the displayed address book entry. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 159: Add A New Contact To Your Address Book

    • Press the Back soft key to dismiss the screen and return to the previous screen. Related links Service Package Group Support on page 156 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 160: Add A New Group

    (or in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 161: Speed Dial List Screen

    Deskphone receives another call during the A-C call, or if the A-B call state is changed while A- C is active. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 162: Usb Flash Memory Device Support

    After you select the device to which you want to navigate, the device file structure is displayed. Note: The context-sensitive soft keys change based on the selected item on the screen. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 163 After you have confirmed that you want to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears. Note: The context-sensitive soft keys change based on the selected item on the screen. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 164: File Manager

    2. Press the Services hard key and choose File Manager. 3. Select Flash Disk device. The contents of the USB drive are displayed. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 165 File Manager (device configuration), then an error message is displayed on the screen. Related links USB flash memory device support on page 162 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 166: Multi-Level Precedence And Preemption

    • Flash • Flash-Override Related links Multi-Level Precedence and Preemption on page 166 Other MLPP service features on page 167 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 167: Making A Call With Mlpp

    The precedence level is not saved in any of the calling methods in the preceding list. For example, if you make a precedence call by going offhook, and then call the party back using the Redial key, the ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 168 3. Use the up and down navigation keys to select the desired precedence level and then press the Select soft key. 4. Dial the destination of the call and press the Send soft key. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 169: Making An Mlpp Call From A Received Instant Message

    4. Press the Call soft key. The IP Deskphone displays the off-hook screen containing the address in the idle screen and the precedence option. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 170: Incoming Calls With Precedence

    Routine is arriving. This tone is delivered through the Handsfree speaker. This tone is played if there is no active call or if a call is on hold. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 171: Call Transfer With Precedence

    Flash during the consultation. When the call is finally transferred, the transferred call has a precedence level of Flash, even if the call initially had a precedence level of Immediate. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 172: Multiple Calls

    An incoming call with a precedence level less than or equal to the already-received call precedence levels is not presented. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 173 The following table describes the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented current calls and no call appearances are available. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 174: Call Origination Busy

    The outgoing call cannot be preempted by any call until the outgoing call rings or receives a busy signal. The following sections describe Call Origination Busy behavior in various scenarios. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 175 You can decide to answer the new incoming call. Related links Multi-Level Precedence and Preemption on page 166 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 176: Re-Authorization

    Speakerphone Available only for 911 calls when the Speakerphone Exclusive to 911 Emergency feature is enabled. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 177: Announcement Record / Listen

    COR is to be changed, followed by the COR (for example, 02). The change can be verified by displaying the station form for the extension and examining the COR field. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 178: Change Coverage

    The active controller can deactivate the trace. You can can request a malicious call trace, but your IP Deskphone cannot act as a controller. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 179: Station Lock And Unlock

    To deactivate station lock, repeat the procedure, dialing the Station Lock Deactivation FAC. Related links Advanced features on page 144 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 180: Chapter 14: Multiuser

    You can change the language used at the login screen. After you are logged in, the IP Deskphone displays the Idle screen. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 181: Additional Logins

    For more information about different autologin scenarios, see Primary account logout on page 182. Related links Initial login on page 180 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 182: Logging Out

    Some features remain accessible for other accounts (for example, incoming calls), but other features are not available until connection is reestablished or ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 183: Cable Unplugged

    An IP Deskphone with SIP Software Release 2.x has the following user accounts logged in and logged out. • user1@domain1.com ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 184: Line Keys

    This supplements the nn missed calls message on the idle screen and the red LED, which cannot provide per-account information. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 185: Making A Call

    While the outgoing call is ringing, the selected account is displayed on screen on a From: line. Related links Multiuser on page 180 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 186: Receiving A Call

    After you have established a 3-way call, the Join functionality becomes unavailable until the 3-way call is terminated. Related links Multiuser on page 180 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 187: Instant Messages

    188 IM Settings on page 188 Voice Mail Settings on page 188 Remembering settings after logout on page 188 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 188: Per-Account Call Notification Options

    ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 189: Programmable Keys

    Select soft key populates a dial prompt or other input field with the selected target. The operation already in progress determines which account to use. For example, if you press the line ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 190: Address Books

    This section describes the features associated with the User status. Related links Multiuser on page 180 Do Not Disturb on page 191 Presence on page 191 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 191: Do Not Disturb

    Selecting the Presence soft key prompts you to specify which presence state of the user account should be modified. The option "All" lets you configure all registered user accounts to the same ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 192: Call Forwarding

    Call Forward mode. The following is an example of the Call Forward menu: 1. All accounts 2. Disable for all accounts 3. mary@abc.com 4. bob@abc.com 5. alex@abc.com ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 193: Notifications

    This includes such events as failure to retrieve a service package and availability of a new Location list. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 194: Account Selection

    After you select a specific call in the list, you can either answer the call or process the call. ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 195 This automatically puts other active calls on hold. Related links Multiuser on page 180 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 196 Creating a feature key using the Copy key ......132 Call, using the active call context-sensitive soft key menu Customizable banner for login ........... Call Forward, activate ............® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 197 ............... Hold, access a call on hold when multiple calls are on hold: logon error messages ..............................115 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 198 Multiuser, receiving a call .......... 186, retrieve a parked call to a different phone ......Multiuser, remembering settings after logout .....188 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 199 Viewing the IP Deskphone information ......144 View the existing groups in your Address Book ....158 Visual Alerter ............... Voice Mail Settings, multiuser ..........188 ® May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

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