Avaya 1165E User Manual page 34

Agent features
(Hold)
Supervisor
To place a call to your supervisor:
Supervisor
To return to the ACD call:
2260
To conference in your supervisor during a call in progress:
Supervisor
Supervisor
34
1. Press the Hold
on hold.
2. Press the Supervisor
Press the line (DN) key beside the
flashing LED indicator to return to the
caller on hold.
Press the Supervisor
Note: Calls are automatically put on hold
when you use the
Press the In-Calls
1. Press the Supervisor
privately with your supervisor.
2. Press the Supervisor
conference call with you, your
supervisor, and the other caller.
key to put the current call
key.
key.
Supervisor key.
key.
key to talk
key again for a