Avaya 1120E IP User Manual
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Avaya 1120E IP User Manual

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Avaya 1120E IP Deskphone with
SIP Software—User Guide
Avaya IP Office 7.0
Document Status: Standard
Document Version: 01.01
Document Number: AV40050-104
Date: March 2011

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Summary of Contents for Avaya 1120E IP

  • Page 1 Avaya 1120E IP Deskphone with SIP Software—User Guide Avaya IP Office 7.0 Document Status: Standard Document Version: 01.01 Document Number: AV40050-104 Date: March 2011...
  • Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.

  • Page 3: Table Of Contents

    Basic features ........9 Avaya 1120E IP Deskphone controls ....11 Avaya 1120E IP Deskphone display .
  • Page 4 Making an emergency call ......70 Configuring the Avaya 1120E IP Deskphone ... 71 Adjusting the display screen contrast .
  • Page 5 Generic USB headset ......92 Avaya USB headset adapter with HID ....93 Third–party USB headsets with HID .
  • Page 6 Contents Forwarding calls to another number ....122 The Address Book ....... 125 Viewing the Address Book .
  • Page 7 Contents Initiating a call using the active call context-sensitive soft key menu ....155 Call Waiting ........156 Placing a call on hold .
  • Page 8 Third party terms ....... . 219 Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) .

  • Page 9: Welcome

    Welcome Welcome Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. You can upgrade the software on your IP Deskphone to communicate using Session Initiation Protocol (SIP).
  • Page 10 Welcome • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized keys: — Quit — Directory — Inbox — Outbox — Services — Copy • six call-processing fixed keys: — Mute —...

  • Page 11: Avaya 1120E Ip Deskphone Controls

    Welcome • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable keys Avaya 1120E IP Deskphone controls Figure 2 on page 11 shows the Avaya 1120E IP Deskphone. Figure 2: Avaya 1120E IP Deskphone...
  • Page 12 Welcome This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined keys, with labels on...
  • Page 13 Welcome Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry.
  • Page 14 Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on...
  • Page 15 Welcome Press the Services key to access the following features: 1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and telephone numbers) 2. Login—log in to your IP Deskphone. 3. Logout—log out of your IP Deskphone. 4.
  • Page 16 Welcome Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Press the Outbox key to view a record of all outgoing calls. Note: This key does not function as a shift key.

  • Page 17: Avaya 1120E Ip Deskphone Display

    Welcome Avaya 1120E IP Deskphone display Your Avaya 1120E IP Deskphone has three display areas: • The upper display area provides the status of the line key and the programmable keys. • The middle display area contains single-line information for items...

  • Page 18: Cleaning The Avaya 1120E Ip Deskphone Lcd Display Screen

    IP Deskphone components and cause premature failure. Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.
  • Page 19 Welcome Table 1 on page 19 lists the context-sensitive soft keys that you can use to access menu items when the phone is idle.. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 5) Item Function Feature Press the Feature soft key to activate...
  • Page 20 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 5) Item Function Press the Redial context-sensitive soft key to redial the last dialed num- Redial or NewCall ber. If there is no stored redial number, the NewCall context-sensitive soft key appears and has the same effect as...
  • Page 21 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 5) Item Function Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen.
  • Page 22 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 5) Item Function Prefs 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy —...

  • Page 23: Idle Display Screen After Dial Pad Input

    Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 5) Item Function Prefs 8. User Settings - use to modify the following: — Call Settings Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page...

  • Page 24: In-Call Context-Sensitive Soft Keys

    Welcome Table 2: Menu items accessed after dial pad input through context-sensitive soft keys (Part 2 of 2) Item Function abc or 123 Press the context-sensitive soft key to toggle between alpha and numeric input mode. Subject Press the Subject context-sensitive soft key to configure a subject line to your outgoing call before pressing the...
  • Page 25 Welcome lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 1 of 8) Item Function Press the Trnsfer context-sensitive Trnsfer soft key to transfer the current call...
  • Page 26 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 2 of 8) Item Function Voice Audio • Configure the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: •...
  • Page 27 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 3 of 8) Item Function Note: You can change the Audio audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to...
  • Page 28 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 4 of 8) Item Function • If you press the More… More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [More.…] •...
  • Page 29 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 5 of 8) Item Function Press the More… context-sensitive More… soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context- sensitive soft keys: [Prefs] [...
  • Page 30 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 6 of 8) Item Function 2. Audio—use to adjust tones and Prefs volume settings and to configure a USB headset. 3. Feature Options—use to configure the following: —...
  • Page 31 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 7 of 8) Item Function 6. Network—use to access the Prefs following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —...

  • Page 32: Navigation Keys

    Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: •...
  • Page 33 Welcome Table 4 on page 33 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster • Scroll long lines of text when you view caller ID.

  • Page 34: Using A Usb Mouse

    Welcome Table 4: Navigation keys and functions (Part 2 of 2) Function Navigation Key Cluster Press the left side of the Navigation Key Cluster • Move cursor to the left when you enter and edit text. • Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox.

  • Page 35: Available Ip Deskphone Call Features

    Modules. Available IP Deskphone call features The IP Deskphone is supported by the Avaya IP Office 7.0 call server. Your system administrator uses IP Office to assign call features to your IP Deskphone. To determine which features are available or to activate features, contact your system administrator or service provider.

  • Page 36: Secure Connection

    Welcome Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: •...

  • Page 37: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 38 Regulatory and safety information Table 5 lists EMC compliance for various jurisdictions. Table 5: EMC compliance Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions: FCC Rules for States Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference- Causing Equipment Standard: Digital...
  • Page 39 Regulatory and safety information Table 6 lists Safety compliance for various jurisdictions. Table 6: Safety compliance Jurisdiction Standard Description United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-30 Safety of Information Technology Equipment European EN 60950-1 ITE equipment - Safety - Part 1: General Community requirements Australia/New...

  • Page 40: Other

    This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...

  • Page 41: Using Your Avaya 1120E Ip Deskphone

    Using your Avaya 1120E IP Deskphone Using your Avaya 1120E IP Deskphone After you familiarize yourself with the Avaya 1120E IP Deskphone features, you can start to use the IP Deskphone. Getting started This section provides information about how to use the IP Deskphone.

  • Page 42: Before You Begin

    Using your Avaya 1120E IP Deskphone Before you begin CAUTION Damage to Equipment Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack.
  • Page 43 Using your Avaya 1120E IP Deskphone Figure 7: IP Deskphone connections Accessory Expansion PC Ethernet port Module port LAN Ethernet port Tilt Lever Link lamp Connector AC Adapter jack Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use.

  • Page 44: Removing The Stand Cover

    “Wall-mounting the IP Deskphone (optional)” on page 49 Figure 8: Wall-mount lever Wall-mount lever WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.

  • Page 45: Connecting The Ac Power Adapter (Optional)

    Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately. WARNING Use only the approved Avaya AC Adapter (model #N0023000) with your IP Deskphone.

  • Page 46: Connecting The Handset

    Using your Avaya 1120E IP Deskphone 1. Form a small bend in the cable. 2. Thread the adapter cord through the channels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not required.

  • Page 47: Connecting The Headset (Optional)

    Using your Avaya 1120E IP Deskphone Connecting the headset (optional) Perform the following procedure to connect the optional headset to the IP Deskphone. 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol.

  • Page 48: Connecting The Lan Ethernet Cable

    Using your Avaya 1120E IP Deskphone Perform the following procedure to select a headset. 1. Press Prefs. 2. Select Audio. 3. Select Headset Type. Connecting the LAN ethernet cable Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power.

  • Page 49: Installing Additional Cables

    Method A Wall-mounting the IP Deskphone (optional) You can mount your Avaya 1120E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ- 45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).
  • Page 50 Using your Avaya 1120E IP Deskphone Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in Figure 11 on page 2. Use the stand cover (the part you removed in “Removing the stand cover”...

  • Page 51: Entering Text

    Lever and continue to push the IP Deskphone towards the base until you hear an audible click. Ensure the IP Deskphone is securely locked in position. Attention: To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones ((NN40050-118).

  • Page 52: Entering Text Using The Ip Deskphone Dialpad

    Using your Avaya 1120E IP Deskphone You can use the following methods to enter and edit text on your Avaya 1120E IP Deskphone: • “Entering text using the IP Deskphone dialpad” on page 52 • “Entering text using the USB keyboard” on page 56...
  • Page 53 Using your Avaya 1120E IP Deskphone When you enter alphanumeric information, the key on the dialpad represents the characters in Table 7 on page 53. To enter a special character, press the dialpad number to cycle through the characters until you reach the one you need. For example, to enter a question mark (?), press the number key eight times.
  • Page 54 Using your Avaya 1120E IP Deskphone Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name equal plus numeral 1 Note: No letters are associated with the 0 key.

  • Page 55: Configuring The Dialpad To Alphanumeric Dialing

    To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: 1. Press the...

  • Page 56: Entering Text Using The Usb Keyboard

    Using your Avaya 1120E IP Deskphone 2. Choose one of the following: — Press the context-sensitive soft Back key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
  • Page 57 Using your Avaya 1120E IP Deskphone Table 8: USB keyboard functions (Part 2 of 2) IP Deskphone Fixed Key Keyboard Key Volume Up Mute Hold Headset Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster...

  • Page 58: Accessing The Avaya 1120E Ip Deskphone

    You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone. Logging on Whenever you log on to your Avaya 1120E IP Deskphone you must do the following: • confirm your logon ID •...

  • Page 59: Automatic Login

    Accessing the Avaya 1120E IP Deskphone Automatic login Before you first receive your Avaya 1120E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.

  • Page 60: Password Protection For Domains

    Accessing the Avaya 1120E IP Deskphone 2. Press the Up/Down navigation key to highlight the new domain you want to use. 3. Choose one of the following: Select — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list.

  • Page 61: Selecting A Language

    Accessing the Avaya 1120E IP Deskphone password. If you do not enter the correct password, the message “incorrect password” appears with a prompt to retry. Password request in server settings mode When you edit the domain from the server settings under the Network menu, you are prompted to enter the admin password.

  • Page 62: Logging On To Your Avaya 1120E Ip Deskphone

    Logging on to your Avaya 1120E IP Deskphone You need to log on to your Avaya 1120E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note 1: When you log on to the IP Deskphone for the first time, the system prompts you for a location.
  • Page 63 Accessing the Avaya 1120E IP Deskphone 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to backspace and remove a previous user Login 3. Press the Login context-sensitive soft key.
  • Page 64 Accessing the Avaya 1120E IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to...

  • Page 65: Configuring The Duration Of The Login

    Accessing the Avaya 1120E IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.

  • Page 66: Timed Logoff

    Accessing the Avaya 1120E IP Deskphone Back — Press the Back context-sensitive soft key to return to the permanent logon screen. Cancel — Press the Cancel context-sensitive soft key to return to the first logon screen. Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time.

  • Page 67: Selecting A Location

    Accessing the Avaya 1120E IP Deskphone • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login. Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call. If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login.

  • Page 68: User Profile

    Accessing the Avaya 1120E IP Deskphone User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.

  • Page 69: Logging Off From The Ip Deskphone

    Accessing the Avaya 1120E IP Deskphone If the login is unsuccessful, a login error message Failed to login user, Authentication required appears. Press the context- sensitive soft key to return to the first logon screen. The most common cause for logon failure is the incorrect entry of your password.

  • Page 70: Making An Emergency Call

    Accessing the Avaya 1120E IP Deskphone Making an emergency call You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only”...

  • Page 71: Configuring The Avaya 1120E Ip Deskphone

    Configuring the Avaya 1120E IP Deskphone You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.

  • Page 72: Creating The Idle Screen Text Display

    Configuring the Avaya 1120E IP Deskphone 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one of the following: — Press the context-sensitive soft Apply Cancel key to save the changes and return...

  • Page 73: Configuring The Backlight Screensaver

    Configuring the Avaya 1120E IP Deskphone 4. Choose one of the following: — Press the Save context-sensitive Save Back soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen...

  • Page 74: Configuring Menu Auto Back-Out

    Configuring the Avaya 1120E IP Deskphone Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.
  • Page 75 Configuring the Avaya 1120E IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min —...

  • Page 76: Selecting A Ring Pattern

    Configuring the Avaya 1120E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs context-sensitive soft...

  • Page 77: Adjusting The Volume

    Configuring the Avaya 1120E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume.
  • Page 78 Configuring the Avaya 1120E IP Deskphone 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: —...

  • Page 79: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode

    Configuring the Avaya 1120E IP Deskphone Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset: Prefs 1.
  • Page 80 Configuring the Avaya 1120E IP Deskphone You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2. To adjust the handset volume use one of the following methods: —...
  • Page 81 Configuring the Avaya 1120E IP Deskphone To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...

  • Page 82: Selecting A Language

    Configuring the Avaya 1120E IP Deskphone Selecting a language The display is available in multiple languages. A maximum of six languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone. To select a language: 1.

  • Page 83: Selecting The Date And Time Format

    Configuring the Avaya 1120E IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs 1. Press the Prefs context-sensitive soft...
  • Page 84 Configuring the Avaya 1120E IP Deskphone 6. Choose one of the following: — Press the Select context-sensitive Select Back soft key to save the format and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing...
  • Page 85 Configuring the Avaya 1120E IP Deskphone 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6. Choose one of the following: —...

  • Page 86: Usb Headset

    USB headset You can attach only one USB headset to the Avaya 1120E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it.

  • Page 87: Headset Menu

    Configuring the Avaya 1120E IP Deskphone Table 9: Supported USB headset types Headset type Frequency Avaya Enhanced USB 8 KHz Headset Adapter Avaya Mobile USB 8 KHz Headset Adapter Plantronic CS50/CS60 8-48 KHz Continuous Wireless USB Spectrum Headsets GN Netcom 9300...
  • Page 88 Configuring the Avaya 1120E IP Deskphone Figure 14: Preferences menu with Headset menu item On the IP Deskphone, after you select the Prefs, Audio, and Headset Selection menu items, use the Headset screen to select the desired headset and corresponding functional parameters.
  • Page 89 Configuring the Avaya 1120E IP Deskphone Table 10 on page 89 describes the configuration options on the Headset screen. Table 10: Configuration options on the Headset screen (Part 1 of 2) Option Function Active Headset Device Select the active headset device;...
  • Page 90 Configuring the Avaya 1120E IP Deskphone Table 10: Configuration options on the Headset screen (Part 2 of 2) Option Function MHS Headset Type Choose an MHS Headset Type only if Avaya headset adapter is detected. This list contains the different...

  • Page 91: Presence Of Usb Headset

    Configuring the Avaya 1120E IP Deskphone Presence of USB headset On the System menu, choose Phone Information, and then select to verify the presence of the USB headset attached to the IP Deskphone. When you select the menu, the attached USB headset is displayed along with other USB devices.

  • Page 92: Generic Usb Headset

    Configuring the Avaya 1120E IP Deskphone Table 11: Supported USB audio formats Audio Parameters Values Audio Format PCM only Subframe size Bit Resolution 16 bits Frequency Type Continuous (0) or Discrete (> 0) Sample Frequency If Continuous, default to 16 KHz. If Discrete, 8 KHz, 16KHz or 8KHz multiple.

  • Page 93: Avaya Usb Headset Adapter With Hid

    USB headset is used in an active call. Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter.
  • Page 94 Configuring the Avaya 1120E IP Deskphone Feature Description There are two LEDs on the adapters, one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone. The IP Deskphone...
  • Page 95 Configuring the Avaya 1120E IP Deskphone Feature Description External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter.
  • Page 96 Configuring the Avaya 1120E IP Deskphone Feature Description Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone. After processing the mute event, the voice path from the IP Deskphone to the far end is muted.

  • Page 97: Third-Party Usb Headsets With Hid

    • GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
  • Page 98 Configuring the Avaya 1120E IP Deskphone Table 14 on page 98 lists the features of a third–party USB headset with HID support. Table 14: Third-party USB headset with HID support features (Part 1 of 5) (Part 1 of 5) Feature...
  • Page 99 Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 5) (Part 2 of 5) Feature Description Attached Indicator Both types of headsets can have attached indications independent of the IP Deskphone operations.
  • Page 100 Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 3 of 5) (Part 3 of 5) Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
  • Page 101 Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 4 of 5) (Part 4 of 5) Feature Description Call Release You can release an incoming call or an outgoing call by pressing either the...

  • Page 102: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine

    Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 5 of 5) (Part 5 of 5) Feature Description Audio Processing Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset.
  • Page 103 Configuring the Avaya 1120E IP Deskphone Table 15 on page 103 displays the characteristics of ATA. Table 15: Summary of ATA characteristics (Part 1 of 3) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported.
  • Page 104 Configuring the Avaya 1120E IP Deskphone Table 15: Summary of ATA characteristics (Part 2 of 3) Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device.
  • Page 105 Configuring the Avaya 1120E IP Deskphone Table 15: Summary of ATA characteristics (Part 3 of 3) Feature Description Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.

  • Page 106: Making A Call

    Making a call Making a call This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 107 •...

  • Page 107: Making A Call Using Off-Hook Dialing

    Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key —...
  • Page 108 Making a call — Press the Redial context-sensitive Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. Msgs — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages...

  • Page 109: Making A Call Using On-Hook Dialing

    Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1.
  • Page 110 Making a call To end a handsfree call: Press the Goodbye To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.

  • Page 111: Making A Call Using Redial

    Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.

  • Page 112: Making An Intercom Call

    Making a call — Press the Redial sofkey to Redial immediately initiate the call. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Feature soft key. Feature — Press the on the key pad.

  • Page 113: Making Paging Calls

    Making a call Enter 3. Press the Enter key, located in the center of the navigation key. The deskphone displays the following prompt: Voice/AutoIC:> 4. Enter the number you wish to call. Done 5. Press the Done soft key. Making paging calls To make a call using paging: Feature 1.
  • Page 114 Making a call 4. Enter the number (or group number) that you wish to page. Done 5. Press the Done soft key.

  • Page 115: Receiving A Call

    Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities. Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.

  • Page 116: Answering An Incoming Call

    Receiving a call Figure 17: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree...
  • Page 117 Receiving a call Goodbye fixed key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call. You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive...

  • Page 118: Configuring Do Not Disturb

    Receiving a call 3. To terminate an incoming call alert and ignore the incoming call, do one of the following: Ignore — Press the Ignore context-sensitive soft key to terminate an incoming call. — Press the Goodbye fixed key when you are not on an active call.

  • Page 119: Receiving Intercom Calls

    Receiving a call To cancel Do Not Disturb: Feature 1. Press the Feature soft key. 2. Press on the key pad. 3. Press the Enter key, located in the center of the navigation key. The screen displays Allow Calls to confirm that incoming calls will not be blocked.

  • Page 120: Receiving Calls To A Pickup Group

    Receiving a call Receiving calls to a pickup group Your IP Deskphone can be part of a pickup group. In a pickup group, each member can answer another member’s calls. You can also pickup group calls at an extension number that is not assigned to the group. Pickup groups are assigned by your system administrator.

  • Page 121: Receiving Paging Calls

    Receiving a call 3. Press the Enter key, located in the center of the navigation key. The IP deskphone displays the following prompt: DpkUp>. 4. Enter the number of the phone from which you wish to pickup the call. Done 5.

  • Page 122: Receiving Voice Mail

    Receiving a call • If you are in the process of making an outgoing call and a page call comes in, the IP Deskphone ends the outgoing call and auto-answers the page call. Receiving voice mail To retrieve voice mail messages: 1.
  • Page 123 Receiving a call To activate call forwarding: Feature 1. Press the Feature soft key. 2. Enter on the keypad. 3. Press the Enter key, located in the center of the navigation key. Enable 4. Press the Enable soft key. The screen displays Forward to:<None>.
  • Page 124 Receiving a call — To exit the edit mode press the Cancel Cancel soft key. Note: To exit the call forwarding feature without updating the changes press Quit soft key. To cancel call forwarding: Feature 1. Press the Feature soft key. 2.

  • Page 125: The Address Book

    The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call.You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address Book for the following: •...

  • Page 126: Call Back

    The Address Book First, go off-hook by using one of the methods described in the section “Making a call using off-hook dialing” on page 107. You can also access the Address Book while on an active call and initiate a new call. The IP Deskphone automatically places the active call on hold when you initiate a new call.

  • Page 127: Adding A Contact To Your Address Book

    The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1120E IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: —...

  • Page 128: Editing A Contact In Your Address Book

    The Address Book 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want to add the contact to your address book, and...
  • Page 129 The Address Book 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. View Edit 3. Press the Edit context-sensitive soft key to edit the contact information. 4.
  • Page 130 The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous...
  • Page 131 The Address Book 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive...

  • Page 132: Copying Information To The Address Book

    The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen.
  • Page 133 The Address Book 4. Use the dialpad to enter a name for the new entry. Next 5. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous menu.

  • Page 134: Searching For A Contact In The Address Book

    The Address Book 8. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want a contact designated as a friend and return to...

  • Page 135: Using The Search Feature In The Address Book

    1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1120E IP Deskphone uses to search. 1. Press the Prefs...

  • Page 136: Using The Search Feature

    The Address Book item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2. • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad.
  • Page 137 The Address Book 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: Search — Press the Search context-sensitive soft key.
  • Page 138 The Address Book 7. When a search result is not successful, Search you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen.

  • Page 139: Call Inbox

    Call Inbox Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address •...
  • Page 140 Call Inbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: You can initiate a call to the highlighted caller. For more information, “Initiating a call from the Call Inbox” on page 146.
  • Page 141 Call Inbox — Press the Delete context-sensitive Delete soft key to delete the highlighted call or all calls in your Call Inbox. See “Deleting calls in your Call Inbox” on page 147. Exit — Press the Exit context-sensitive soft key to exit the Call Inbox. Table 16 on page 141 provides a list of additional user interactions for the main inbox screen.

  • Page 142: Viewing The Details Of A Call In The Call Inbox

    Call Inbox Table 16: Additional user interactions Item Function Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key. Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: 1.

  • Page 143: Managing Missed Calls

    Call Inbox Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls. Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen.

  • Page 144: Missed Calls Notification

    Call Inbox Delete 5. To delete the highlighted missed call or all missed calls, press the Delete context-sensitive soft key. For more information, see “Deleting calls in your Call Inbox” on page 147. Note: The IP Deskphone deletes only the missed calls from the Call Inbox. Exit 6.
  • Page 145 Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select context-sensitive soft key, one of the following messages...

  • Page 146: Initiating A Call From The Call Inbox

    Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and...

  • Page 147: Deleting Calls In Your Call Inbox

    Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Edit Press the Edit context-sensitive soft key Call Then press the Send context-sensitive...

  • Page 148: Accessing The Calls In Your Call Inbox During A Call

    Call Inbox 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. AllUsr — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. —...

  • Page 149: Call Outbox

    Call Outbox Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: •...

  • Page 150: Initiating A Call From The Call Outbox

    Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: — To view details of the selected call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox”...

  • Page 151: Deleting Calls From Your Call Outbox

    Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. To view details of the selected call, press Right navigation key. See “Viewing the details of a call in the Call Outbox” on page 152.

  • Page 152: Viewing The Details Of A Call In The Call Outbox

    Call Outbox Delete 2. Press the Delete context-sensitive soft key. 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. AllUsr — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller.

  • Page 153: Accessing The Calls In Your Call Outbox During A Call

    Call Outbox To view details of a call in the Call Outbox: 1. To view details of the selected call, press Right navigation key 2. When you view the details of a call in the Call Outbox you can do one of the following: —...
  • Page 154 Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: Select — Press the Select context-sensitive soft key to initiate a call to the highlighted caller.

  • Page 155: While On An Active Call

    While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 155 • “Call Waiting” on page 156 • “Placing a call on hold” on page 156 •...

  • Page 156: Call Waiting

    While on an active call To initiate a call using the active call context-sensitive soft key menu: 1. Choose one of the following: NewCall — While on a call, press the NewCall context-sensitive soft key. The IP Deskphone produces a dial tone. 2.

  • Page 157: Multiple Calls On Hold

    While on an active call To place a call on hold: 1. Press the Hold fixed key. The LCD on hold icon flashes beside the line on hold. To retrieve a call on hold: 1. To retrieve a call on hold do one of the chad following: —...
  • Page 158 While on an active call Context-sensitive soft keys for the multiple calls In-call display screen Press NewCall context-sensitive soft key to NewCall obtain a dial tone to place another call. The NewCall context-sensitive soft key is used to make a conference call. This key behaves like the Conf context-sensitive soft key.
  • Page 159 While on an active call Press the more… context-sensitive soft key more… to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more…...
  • Page 160 While on an active call more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Conf] [Prefs] [more…]...
  • Page 161 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings and to configure a USB headset.
  • Page 162 While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse —...
  • Page 163 While on an active call To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: Chad —...

  • Page 164: Using Call Conferencing

    While on an active call Using call conferencing You can use the Conference feature to establish a conference call between the active call and calls on hold. The Conference feature is available when you are on an active call. To use call conferencing: 1.

  • Page 165: Transferring A Call

    While on an active call — Enter on the keypad. — Press the Enter button. — Press the Line button of the first held call. Transferring a call When more than one call is on hold, the call you want to transfer must be the active call.
  • Page 166 While on an active call 2. Press the Trnsfer context-sensitive soft Trnsfer key while on a call to access the Trnsfer menu. 3. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 4. Choose one of the following: —...
  • Page 167 While on an active call The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.

  • Page 168: Using The Call Park Feature

    While on an active call Using the Call Park feature You can use the Call Park feature to temporarily park a call so that you or another user can retrieve the parked call from another phone. Using Call Park does not tie up a line, because the call is held on the IP Office call server.

  • Page 169: Retrieving A Parked Call

    While on an active call Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. To retrieve a parked call 1.

  • Page 170: Configuring Custom Settings

    Configuring custom settings Configuring custom settings You can use the following additional features: • “Programmable keys” on page 170 • “Assigning functions to programmable keys” on page 171 • “Configuring speed dial keys” on page 173 • “Querying programmable keys” on page 174 •...

  • Page 171: Assigning Functions To Programmable Keys

    Configuring custom settings Figure 18: Programmable key numbering Assigning functions to programmable keys You can program keys to activate any of the following features: • Call Forward — feature code 4 • Paging — feature code 60 • Intercom Call — feature code 66 •...
  • Page 172 Configuring custom settings 2. Enter on the dialpad. 3. Press the Enter key. The Button Programming screen displays and prompts you to Press a button. 4. Press the programmable key that you want to assign a feature to. The screen prompts you to enter a feature code.

  • Page 173: Configuring Speed Dial Keys

    Configuring custom settings Configuring speed dial keys You can configure the programmable keys for speed dialing. To configure speed dialing: Feature 1. Press the Feature soft key. 2. Enter on the dialpad. 3. Press the Enter key. The Speed Dial screen displays and prompts you to Press a button.

  • Page 174: Querying Programmable Keys

    Configuring custom settings 6. Press the softkey. Note: The screen prompts you to enter a label. Enter a label using the keypad, or press the Enter key to use the phone number as the label. 7. Press the Enter key. The screen displays ‘Programmed’...

  • Page 175: Configuring Privacy Settings

    Configuring custom settings 4. Press the programmable key that you want to query. The screen displays text to indicate the name of the assigned feature for 3 seconds and prompts you to press a button for another query. Exit 5. When you are finished querying programmable buttons, press the Exit soft key.

  • Page 176: Outgoing Call Privacy

    Configuring custom settings 2. Press the Up/Down navigation key to highlight one of the following: — None (no restriction) — Name (restricts only the name) — Address (restricts only the address) — All (restricts name and number) 3. Choose one of the following: Change —...

  • Page 177: Audio Codecs

    Configuring custom settings 2. Press the Up/Down navigation key to highlight one of the following: — None (no restriction) — Name (restricts only the name) — Address (restricts only the address) — All (restricts name and number) 3. Choose one of the following: Change —...

  • Page 178: Audio Codec Selection

    Configuring custom settings Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls. The following context-sensitive soft keys are available for selecting the audio codes: • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec.
  • Page 179 Configuring custom settings ScrnSvr context-sensitive soft key is located on the idle screen. This key is available only if the screensaver is enabled, and is accessed by pressing the More… context-sensitive soft key until ScrnSvr appears. Pressing the ScrnSvr context-sensitive soft key causes the current screensaver timer to turn off, and activates the previously-selected screensaver.
  • Page 180 Configuring custom settings • Disable—to the disable the screensaver. • Enable (no password)—to enable the screensaver with a password free mode. • Enable (with password)—to enable the screensaver with a password mode. The following are the options available for the screensaver settings menu: •...
  • Page 181 Configuring custom settings If the option to use a user-defined password is allowed, the interface (screen) to configure the password, is accessed through the context- sensitive soft key on that screen. If a user-defined password is not allowed, then the context-sensitive soft key is not visible, and you can use only the primary user login password to enable the password–...
  • Page 182 Configuring custom settings • An incoming call displays showing caller ID and allows you to answer the call. You cannot make outgoing calls except an emergency call, and cannot view IMs or the Friends list until you unlock the IP Deskphone. An Unlock context-sensitive soft key appears on the screen.

  • Page 183: Background Image

    Configuring custom settings Images for the 1120E IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1120E is 240 x 88. Images can be displayed as a slideshow. Choose Prefs, Display,...

  • Page 184: Usb Flash Memory Device Support

    Configuring custom settings • Cancel—to cancel the selection. Also, the selected image is disregarded and returns to Images list screen if the screen time-outs after 15 seconds. USB flash memory device support The IP Deskphone supports the browsing of files on a USB flash memory device.
  • Page 185 Configuring custom settings • Select—to enter the selected device. • Exit—to dismiss the file manager and returns to the Services menu. After you select the device you want to navigate, one of the following screens in Figure 19 on page 186 appears:...
  • Page 186 Configuring custom settings Figure 19: File manager device browsing screen...
  • Page 187 Configuring custom settings The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select—to enter into the selected folder. • Back—to return to the previous screen •...
  • Page 188 Configuring custom settings The following are the options available for the Select Destination screen. • OK—to enter in to the selected folder. • Back—to return to the previous screen. After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in Figure 20 on page...
  • Page 189 Configuring custom settings Figure 20: File Manager Select Destination screen...

  • Page 190: Notes On File Manager

    Configuring custom settings Note: The context-sensitive soft keys change based on the selected item on the screen. Select—to enter the selected folder. Done—to configure the current location as the destination for the send and initiates copy operation. Back—to return to the previous screen. Notes on File Manager General notes for File Manager are as follows: •...
  • Page 191 Configuring custom settings • Select Flash Disk device. The contents of the device are displayed. • Select the file you wish to copy and then press Send. • You are prompted to select the device you wish to send the selected file.
  • Page 192 Configuring custom settings Figure 22: Sample failure message for File Manager operation Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive: • Log into the device and plug the USB flash drive into the USB port of the IP Deskphone.
  • Page 193 Configuring custom settings An error message displays on the screen due to insufficient space on the USB device, or the selected file type not being enabled in the File Manager (device configuration).

  • Page 194: Maintaining The Ip Deskphone

    • “Network menu” on page 203 • “Automatic remote software updates” on page 204 Viewing the IP Deskphone information To view the Phone information for the Avaya 1120E IP Deskphone: 1. Press the Services hard key and select Phone Information from the menu.

  • Page 195: Accessing The Services Menu

    Maintaining the IP Deskphone • Details soft key lists the following information: • Primary User: Primary Logged in User name. • Primary Domain: Primary login domain. • MAC: Device MAC address. • IP: IP Deskphone IP Address • Device Licensing/Token usage information: License or token usage information for the IP Deskphone.

  • Page 196: Checking For Updates

    To access the services menu: Press the Services hard key. The Avaya 1120E IP Deskphone displays the following menu: 1. Search—use to perform local/global search. 2. Login 3. Logout— use to logoff the IP Deskphone. For more information, see “Logging off from the IP Deskphone” on page 4.

  • Page 197: Resetting The Ip Deskphone

    Maintaining the IP Deskphone Select 3. Press the Select context-sensitive soft key. 4. Choose one of the following: — Press the context-sensitive soft key check for the latest software update for your IP Deskphone. — Press the context-sensitive soft key to return to the previous menu without checking for an update.

  • Page 198: Erasing The User Data

    Maintaining the IP Deskphone 4. Use the dialpad to enter your password. 5. Choose one of the following: — Press the context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous menu. The IP Deskphone prompts you with Reset Phone?.
  • Page 199 Maintaining the IP Deskphone To delete user data files: 1. Press the Services fixed key. 2. Select File Manager. Note: You must enter your login password to access the File Manager menu. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.
  • Page 200 Maintaining the IP Deskphone 6. Press the Up/Down navigation key to highlight one of the following: — Profiles — Sounds — Languages — System file — All files 7. Choose one of the following: Select — To enter the selected folder, press Select context-sensitive soft key.
  • Page 201 Maintaining the IP Deskphone To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted user profile from the list.
  • Page 202 Maintaining the IP Deskphone To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted language file from the list.

  • Page 203: Network Menu

    Maintaining the IP Deskphone To delete the system file without deleting the user profile: Next 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file. Back — Press the Back context-sensitive soft key to return to the previous menu.

  • Page 204: Automatic Remote Software Updates

    Maintaining the IP Deskphone • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Statistics — IP Network Statistics —...
  • Page 205 Maintaining the IP Deskphone soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute. If you press Yes, the software download begins. If you are using your IP Deskphone (this includes on hold, on a conference call, or when your IP Deskphone is ringing) and you press No, the call is not disconnected and the software update does not occur.

  • Page 206: Visual Indicators

    Visual indicators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state. Display screen icons Table 17 on page 206 lists the display icons of the IP Deskphone. Table 17: Display screen icons (Part 1 of 2) Component Icon...

  • Page 207: Visual Alerter/Message Waiting Indicators

    Visual indicators Table 17: Display screen icons (Part 2 of 2) Component Icon Do Not Disturb Call Forward Inbox Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.

  • Page 208: Monitoring Other Extensions

    Visual indicators Table 18 on page 208 lists the visual indicator and the LED status. Table 18: Visual Alerter/Message Waiting Indicator Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed. Incoming call (phone Fast blinking red light.

  • Page 209: Quick Reference

    • “Display screen icons” on page 216 Fixed keys The Avaya 1120E IP Deskphone is available with either icon fixed keys or English text fixed keys. Both types are presented below. Short-cut and navigation function keys Copy information from the Address Book, Inbox, Outbox.
  • Page 210 Quick reference Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries or initiate a call. Use the Enter key to select highlighted menu items and to set preferences.

  • Page 211: Commonly Used Functions

    Quick reference Use to release a call (hang up) and to exit a menu when not on an active call. Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset. Use to place a call on hold or to retrieve a call on hold.

  • Page 212: Context-Sensitive Soft Keys

    Quick reference • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number. Services Search •...
  • Page 213 Quick reference Idle phone display Feature Msgs Redial More... More… context-sensitive soft key menu (first) Feature 123/abc Prefs More... A description of the context-sensitive soft keys available with the phone is idle is provided below. Redial or NewCall Redial the last dialed number. •...
  • Page 214 Quick reference Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings and configure a USB headset. 3. Feature Options—Program feature keys, call ignore actions, and call fwd notification. 4. Language—Change language. 5. Misc Options—Set alpha dialing, search method, privacy settings, # Ends dialing, location, and time.
  • Page 215 Quick reference More… context-sensitive soft key menu Feature Prefs More... When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below.

  • Page 216: Display Screen Icons

    Quick reference Select a new menu list. • When you press More..., a different selection of Context-sensitive soft keys appears. – Press once to switch to: [NewCall]. – Press twice to switch to: [Prefs] [ ] [ ]. – Press three time to switch back to the main menu list: [Trnsfer] [Audio].

  • Page 217: Limitations

    Limitations Limitations Table 20 on page 217 lists the limitations for Avaya 1120E IP Deskphones when used with IP Office 7.0. Table 20: Limitations Item Function Decline softkey The Call Decline feature is not supported. Pressing the Decline softkey that displays during an incoming call will not decline the call.
  • Page 218 Limitations...

  • Page 219: Third Party Terms

    Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
  • Page 220 Third party terms The following component is licensed under Public Domain: DateTime PUBLIC DOMAIN NOTICE National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.

  • Page 221: Gnu

    Third party terms warranties of performance, merchantability or fitness for any particular purpose. * Please cite the author in any work or product based on this material. * ===================================================== * Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov END OF TERMS AND CONDITIONS The following component is licensed under the GNU General Public V2 license: libstdc++ Copyright (C) 1989, 1997, 1998, 1999 Free Software...
  • Page 222 Third party terms restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it. For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have.
  • Page 223 Third party terms fee. 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: * a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
  • Page 224 Third party terms distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, * c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) The source code for a work means the preferred form of the work for making modifications to it.
  • Page 225 Third party terms excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the...
  • Page 226 Third party terms preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally. NO WARRANTY 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

  • Page 227: Zlib 1.2.1

    Third party terms GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA. Also add information on how to contact you by electronic and paper mail. If the program is interactive, make it output a short notice like this when it starts in an interactive mode: Gnomovision version 69, Copyright (C) year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY;...

  • Page 228: Libpng

    Third party terms software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
  • Page 229 Third party terms according to the same disclaimer and license as libpng-1.0.6 with the following individuals added to the list of Contributing Authors Simon-Pierre Cadieux Eric S. Raymond Gilles Vollant and with the following additions to the disclaimer: There is no warranty against interference with your enjoyment of the library or against infringement.
  • Page 230 Third party terms Paul Schmidt Tim Wegner The PNG Reference Library is supplied "AS IS". The Contributing Authors and Group 42, Inc. disclaim all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose. The Contributing Authors and Group 42, Inc. assume no liability for direct, indirect, incidental, special, exemplary, or consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage.

  • Page 231: Kern_Random

    Third party terms source code in a product, acknowledgment is not required but would be appreciated. A "png_get_copyright" function is available, for convenient use in "about" boxes and the like: printf("%s",png_get_copyright(NULL)); Also, the PNG logo (in PNG format, of course) is supplied in the files "pngbar.png"...

  • Page 232: Wchar Functions

    Third party terms may be used to endorse or promote products derived from this software without specific prior written permission. .\" .\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.

  • Page 233: Libjpeg

    Third party terms this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

  • Page 234: T-Rex

    Third party terms unaltered; and any additions, deletions, or changes to the original files must be clearly indicated in accompanying documentation. (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group".
  • Page 235 Third party terms product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. END OF TERMS AND CONDITIONS...
  • Page 236 Third party terms...

  • Page 237: Terms You Should Know

    Terms you should know Terms you should know Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
  • Page 238 Terms you should know Category 6 (Cat6) This is a cable and its associated connecting hardware capable of transmitting at speeds up to 200 MHz. Designed specifically to support 1000BaseT (GigE), this cable is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations. Normally, this cable normally has four pairs of copper wire.
  • Page 239 The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported. The Avaya 1120E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules. Feature Status Indicator...
  • Page 240 Terms you should know Message/Inbox This is a fixed key on your IP Deskphone that connects to your Call Inbox. Mute This is a fixed key used to listen to a call without transmitting. Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen.
  • Page 241 Terms you should know SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.com that is used to send IMs and to initiate calls. User interface This consists of screen displays that interact with the end user as a result of an action or event.
  • Page 242 Terms you should know...

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