Page 1: User Guide
Avaya 1150E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.01 Part Code: NN43114-100 Date: March 2013...
Page 2 “Heritage Nortel Software” means the software that of any linked websites referenced within this site or was acquired by Avaya as part of its purchase of the documentation provided by Avaya. Avaya is not Nortel Enterprise Solutions Business in December responsible for the accuracy of any information, 2009.
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Page 4: Revision History
Revision history Revision history March 2013 Standard 06.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6. May 2011 Standard 05.02. This document is up-issued to support changes in global power supply information. October 2010 Standard 05.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5.
Page 5 Revision history January 2009 Standard 01.08. This document is up-issued to reflect changes in the technical content found in the section “Connecting the components of the phone”. January 2009 Standard 01.07. This document is up-issued to add technical content to section “Additional Call Features”. October 2008 Standard 01.06.
Page 6 Revision history October 2006 Standard 01.01. This document is up-issued to support Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the Regulatory section.
Page 7 Revision history...
Page 8: Table Of Contents
Contents About the Avaya 1150E IP Deskphone ....14 Basic features ........15 Telephone controls .
Page 9 Contents Adjusting the volume ......68 Adjusting the display screen contrast ....69 Selecting a language .
Page 10 Contents 8. VPN Information ......113 9. Certificate Information ......114 10.
Page 11 Night Service ....... . . 135 Avaya 1150E IP Deskphone non-ACD call features ..137 Make a call .
Page 12 Contents Using Radio Page ....... . . 161 Using Voice Call ........163 Using voice mail soft keys .
Page 13 Contents Using Media Gateway 1000B ......198 Using Test Local Mode ......199 Using Resume Normal Mode .
Page 14: About The Avaya 1150E Ip Deskphone
About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone The Avaya 1150E IP Deskphone provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required.
Page 15: Basic Features
For information about context-sensitive soft keys, Features and Services Fundamentals (NN43001-106). Some Avaya 1150E IP Deskphone phones are not configured to support soft key functionality. Contact your system administrator. • graphical, high-resolution pixel-based display, backlit, with adjustable contrast •...
Page 16 About the Avaya 1150E IP Deskphone — In-Calls — Activity • eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency —...
Page 17 About the Avaya 1150E IP Deskphone • automatic network configuration • Hearing Aid Compatibility (HAC) as per FCC Part 68 • wireless device support (Agent port, only) through Bluetooth 1.2 compliant Audio Gateway Headset Profile) • language support: English, French, Swedish, Danish, Norwegian,...
Page 18 About the Avaya 1150E IP Deskphone Figure 2: Avaya 1150E IP Deskphone...
Page 19: Telephone Controls
About the Avaya 1150E IP Deskphone Telephone controls This section describes the controls on your Avaya 1150E IP Deskphone. In some geographic regions, the Avaya 1150E IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services).
Page 20 About the Avaya 1150E IP Deskphone Use the Volume control buttons to adjust (Volume +) the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to (Volume -) decrease the volume.
Page 21 About the Avaya 1150E IP Deskphone Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation.
Page 22 About the Avaya 1150E IP Deskphone Press the Make Busy key to log out of the ACD queue and agent position. Press the Not Ready key to exit the ACD queue without logging out. Press the In-Calls key to answer incoming ACD calls.
Page 23 About the Avaya 1150E IP Deskphone Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone —...
Page 24 About the Avaya 1150E IP Deskphone • Password Admin: — Station Control Password (continued) Note: The Password Admin menu is not available on all Avaya 1150E IP Deskphone phones. Consult your system administrator. • Display Network Diagnostics Utilities Note: Only your system administrator...
Page 25 Note: This function is not available on all phones; consult your system administrator. The following telephone controls are Avaya 1150E IP Deskphone Supervisor phones only. Press the Ans Emerg key to join the agent in an emergency situation call.
Page 26: Telephone Display
About the Avaya 1150E IP Deskphone Telephone display Your Avaya 1150E IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information.
Page 27: Call Features And Flexible Feature Codes
Audio and text message broadcast The 1150E IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news, meeting reminders, and weather bulletins.
Page 28: Wml Browser Support
About the Avaya 1150E IP Deskphone WML Browser support The 1150 IP Deskphone includes a WML Browser. This browser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone.
Page 29 About the Avaya 1150E IP Deskphone • Refresh: Pressing this soft key causes the current page to reload, including a complete refresh of the deck. • Cancel: Pressing this soft key causes the active WML page request to be cancelled.
Page 30 About the Avaya 1150E IP Deskphone Table 1: WML softkey display Soft key Soft key Soft key Soft key Condition Page Loaded, <page- <page- Home Refresh WML Home defined defined configured, soft key soft key two page-defined 1> 2> soft keys Page Loaded, <page-...
Page 31: Security Features
Managing your Station Control Password (SCPW) Using encrypted calling Your Avaya 1150E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon appears on the screen when your call is secured using SRTP media encryption.
Page 32 About the Avaya 1150E IP Deskphone • password-protected telephone features (for example, Personal Directory, Redial List, and Callers List) Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. To change your SCPW: 1. Press the Services key.
Page 33 Select soft key to accept the new password. If you are locked out of your Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1.
Page 34 About the Avaya 1150E IP Deskphone 6. Choose one of the following context- sensitive soft keys:   — to accept the selection — to return to the Directory menu  7. Press the Done soft key.
Page 35: Entering And Editing Text
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1150E IP Deskphone using the following methods: • “Entering text using the telephone dialpad” on page 36 • “Editing text using the context-sensitive soft keys” on page 36 The use of any of these methods for text entry or editing depends on the application.
Page 36: Entering Text Using The Telephone Dialpad
Entering and editing text When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 3 shows the function keys and their associated action during telephone calls. Table 3: USB keyboard function keys during telephone calls Function key Action...
Page 37 Entering and editing text To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the context-sensitive soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text.
Page 38 Entering and editing text Table 4: Editing context-sensitive soft key description (Part 2 of 2) Soft key Description Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional context-sensitive soft keys.
Page 39: Connecting The Components
Connecting the components Connecting the components Figure 4 on page 39 shows connections on the Avaya 1150E IP Deskphone. Figure 4: Avaya 1150E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Avaya 1150E IP Deskphone Accessory Expansion Module port is in place when the port is not in use.
Page 40: Before You Begin
Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1150E IP Deskphone into a regular telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
Page 41 Use only the approved Avaya Global Power Supply with your 1150E IP Deskphone. Note 1: Your Avaya 1150E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global...
Page 42 5. If you are connecting your PC through the phone, you require a second CAT5e cable. Only one cable is included with the Avaya 1150E IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the...
Page 43 Connecting the components Figure 6: Cable routing tracks 7. Wall-mount your phone (optional). Your Avaya 1150E IP Deskphone can be mounted either: — using the mounting holes on the bottom of the phone stand (Method A), or — using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided) (Method B).
Page 44 Connecting the components Method A: Press the wall-mount lever, and pull the phone away from the stand as shown in Figure 6: “Cable routing tracks” on page Using the stand cover (the part you removed in step 1), mark the wall- mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone.
Page 45: Virtual Private Network
Deskphone (if required) and configure the VPN on your IP Deskphone. An installation wizard helps you perform the necessary steps. Note: The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.
Page 46: Connecting Your Ip Deskphone
Note: The Avaya Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard.jar. The log.txt file is located in the same directory as Avaya Phone VPN Configuration Wizard.jar. Connecting your IP Deskphone Before you connect your IP Deskphone to your PC, ensure that components of your phone are connected properly.
Page 47 Virtual Private Network Figure 7: IP Deskphone connected to the modem Figure 8: IP Deskphone connected to the router...
Page 48: Qos Configuration Recommendations
Figure 8, "IP Deskphone connected to the router", on page QoS configuration recommendations Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on outbound traffic. If other PCs share the internet connection, then Avaya recommends that you configure QoS for outbound traffic and prioritize the IP Deskphone traffic.
Page 49: Installing And Configuring Vpn
1. To obtain the required files, follow the instructions provided by your system administrator. 2. Power-down the IP Deskphone. 3. Run the Avaya Phone VPN Configuration Wizard.jar file. The Welcome & language selection window of the Wizard appears, as shown in...
Page 50 Virtual Private Network Figure 10: Welcome & language selection window Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French •...
Page 51 Virtual Private Network • Hungarian • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish •Turkish 5. Click Next. The Equipment Setup and VPN window appears, as shown in Figure 11 on page...
Page 52 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See Figure 4, "Avaya 1150E IP Deskphone connections", on page 39 confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly.
Page 53 Virtual Private Network Figure 12: Locate Data Files window If the wizard was not able to locate the files, click Browse to locate the provisioning files provided by your network administrator. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 13 on page...
Page 54 Virtual Private Network Figure 13: Prepare Phone for Configuration window 11. Power on your IP Deskphone. 12. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.
Page 55 Figure 14: Prepare Phone for Configuration (Try again) window a. Power off your IP Deskphone and power it back on again. 14. As soon as the word Avaya appears on the IP Deskphone display screen, quickly press the following keys in order. Mute Mute Note: The IP Deskphone can take up to 60 seconds for “Listening...
Page 56 Virtual Private Network b. If the IP Deskphone displays Listening Mode, click and go Step 15 on page If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software upgrade in order to proceed. Click to proceed to a software upgrade.
Page 57 Virtual Private Network For information about entering and editing text in the Local menu, see “Configuring Local Menu options” on page d. If you are able to navigate to the Provision: or (TFTP IP:) parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 17 on...
Page 58 Virtual Private Network Press the Config soft key on the IP Deskphone. Navigate to the Provision: item. Note: If you can locate the existing provisioning server address, write it down so you can revert to it after you complete this procedure, then click Yes.
Page 59 The text “Searching for connected phones” displays while the connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished. If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.
Page 60 Virtual Private Network Figure 18: Autodiscover Phone window 16. Click Next. If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 19 on page...
Page 61 Virtual Private Network Figure 19: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b.
Page 62 Virtual Private Network Figure 20: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 21 on page...
Page 63 Virtual Private Network Figure 21: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator.
Page 64 Lift the IP Deskphone handset and listen for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin”...
Page 65: Configuring Telephone Options
• Virtual Office Login Test Local Mode (for branch office) menus are listed when an Avaya 1150E IP Deskphone Class of Service is configured for Virtual Office and branch office. For more information, see “Using Virtual Office” on page 190.
Page 66: Using The Telephone Options Menu
Configuring Telephone Options Note: When an option has a sublist, an ellipsis (...) appears after the option. Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 68 • “Adjusting the display screen contrast” on page 69 •...
Page 67 Configuring Telephone Options 2. Press the Up/Down navigation keys to scroll and highlight Telephone Options. 3. Press the Send/Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Send/Enter key. The display provides information required to adjust your selection.
Page 68: Adjusting The Volume
Configuring Telephone Options Adjusting the volume To adjust the volume, press the Services key and select Telephone Options, and select Volume adjustment... To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: —...
Page 69: Adjusting The Display Screen Contrast
Options, and select Contrast adjustment. Note 1: If you have an Expansion Module for the Avaya 1150E IP Deskphone attached to your phone, adjusting the phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module.
Page 70: Selecting Date And Time Format
Configuring Telephone Options If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password.
Page 71: Accessing Display Diagnostics
Configuring Telephone Options 2. Choose one of the following:   — Press the Select soft key to save the format and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the phone display screen and indicator lights.To access Display diagnostics, press the Services...
Page 72: Viewing Phone Information
Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to scroll and highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys —...
Page 73: Diagnostics
 2. Press the Cancel soft key to return to Telephone Options menu. Selecting a headset type You can configure your Avaya 1150E IP Deskphone to select a headset type: • Plantronics • GN Netcom • Avaya handset...
Page 74: Configuring Call Log Options
Configuring Telephone Options To select a headset type, press the Services key, select Telephone Options, and select Headset Type. To select a headset type: 1. Press the Up/Down navigation keys to scroll and highlight Headset Type. 2. Press the Send/Enter key.
Page 75 Configuring Telephone Options To log only unanswered calls, press the Services key, select Telephone Options, and select Call Log Options from the main menu. To log only unanswered calls: 1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.
Page 76 Cancel Configuring New Call Indication You can configure your Avaya 1150E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the...
Page 77 Configuring Telephone Options Configuring Preferred Name Match You can configure your Avaya 1150E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the...
Page 78 Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Services key, select Telephone Options, and select Call Log Option. To configure default area codes (maximum of three): 1. Press the Up/Down navigation keys to scroll and highlight...
Page 79: Choosing A Ring Type
Configuring Telephone Options To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: —...
Page 80: Enabling Or Disabling Call Timer
Configuring Telephone Options To select a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types.  2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: ...
Page 81: Setting The Call Indicator Light
Configuring Telephone Options 2. Choose one of the following:   — Press the Select soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Setting the call indicator light To select a headset type, press the Services key, select...
Page 82 Configuring Telephone Options individually). To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels. If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed.
Page 83: Configuring The Name Display Format
The label configurations must be reentered. Configuring the name display format You can configure your Avaya 1150E IP Deskphone to display the name of the incoming calling party in the following formats: • first name, last name •...
Page 84: To Configure Name Display Format
Configuring Telephone Options To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: —...
Page 85 Configuring Telephone Options 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following:   — Press the Select soft key to save the configuration.
Page 86: Using The Password Admin Menu
Configuring Telephone Options Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection. To change your SCPW: 1. Press the Services key. 2. Press the Up/Down keys to scroll and highlight Password...
Page 87 8. Press the Select soft key to accept the new password. Note: If you are locked out of your Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off.
Page 88 Configuring Telephone Options 6. Choose one of the following context- sensitive soft keys:   — to accept the selection — to return to the Directory menu  7. Press the Done soft key.
Page 89: Configuring Local Menu Options
Tools menu. Note: In case of an incorrect password, the Local Tools menu does not open. If this occurs, contact your system administrator. Your Avaya 1150E IP Deskphone has both local and server-based options. Press the Services key twice to access the...
Page 90 Configuring Local Menu options Table 5: Navigation key functions in menus (Part 2 of 2) Function Right arrow key Select the current menu item Left arrow key Close the menu Enter Select the current menu item Enter digits on the Select the associated menu item dialpad Stop...
Page 91: Preferences Submenu
Note: Changes you make to contrast in this menu are lost if the phone is reset. To avoid losing your changes, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu.
Page 92 Configuring Local Menu options To adjust Contrast or Sleep settings, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select Preferences, and then press the 1 key on the dialpad to select 1.
Page 93: Changing 2. Language
Configuring Local Menu options Changing 2. Language Use the Preferences menu item to configure local preferences. Use the Language... tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select...
Page 94 Cancel soft key to keep existing configurations. Note: You can select a headset, even if it is not connected to the IP Deskphone 1150E. 3. Press the Exit soft key to exit to the main  display. Changes are saved automatically.
Page 95 Configuring Local Menu options 2. Select the Enable HID Commands checkbox. 3. Choose one of the following: — Press the Select soft key to save the   desired selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Page 96 1. Choose the Headset... option in the Preferences menu of the Avaya 1150E IP Deskphone. See the following figure. Making a change in the Headsets... menu page takes affect immediately, but only temporarily, depending on what further action is taken.
Page 97 GN2115 (GN Netcom GN2115 ST Binaural Headset) • GN2117 (GN Netcom GN2117 ST Monaural Headset) • GN2125 (GN Netcom GN2125 NC Binaural Headset) • GN2220 (GN Netcom GN2220 NC Monaural Headset) • GN2225 (GN Netcom GN2225 NC Binaural Headset) • Avaya Mobile Kit • Avaya Handset...
Page 98 Avaya USB Headset Adapters. (This check box is selected by default.) Note: If the Avaya USB Headset Adapter is not detected, this item is disabled and cannot be modified. Limitations and Advisories •...
Page 99 • For the Avaya USB Adapters, the firmware of this device must be V2.0.32 or later. • For the Algo 4900 USB ATA, the firmware of this device must be v1.00.32 or later.
Page 100: Configuring 4. Bluetooth
Backlight The backlight illuminates when you connect your headset to the Avaya 1150E IP Deskphone. Configuring 4. Bluetooth Your Avaya 1150E IP Deskphone is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press...
Page 101 Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use. Note: Avaya recommends that you not pair more than one headset of the same model, because they have identical names in the Paired list.
Page 102 Configuring Local Menu options 3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
Page 103 Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key.
Page 104 Configuring Local Menu options  5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears.
Page 105 Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and then press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b.
Page 106 Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item.
Page 107 Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step 10. • If more than one device is paired, and the one you wish to use is not shown in Paired: box, navigate to the one you want, as follows:...
Page 108 Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the Avaya 1150E IP Deskphone. If it is paired to both, the Avaya 1150E IP Deskphone is the second device, and the following applies: Press the headset "telephone"...
Page 109 Configuring Local Menu options If the base is powered off, the headset is only paired to the Avaya 1150E IP Deskphone and pressing the "telephone" key connects you to the Avaya 1150E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 1150E IP Deskphone is simpler if the headset is only used with its charging-only base.
Page 110 Configuring Local Menu options 2. Press the Left/Right navigation key to select the “Use BT Headset” item. 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset.
Page 111 Configuring Local Menu options 3. Choose one of the following: • If the name of your headset appears in the Paired box, proceed to step 5. • If more than one device is paired, and your headset is not already displayed in the Paired box, do the following: a.
Page 112: Local Diagnostics Submenu
Configuring Local Menu options 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics submenu offers the following choices: • “1. IP Set Information” on page 112 • “2. Network Diagnostic Tools” on page 112 • “3. Ethernet Statistics” on page 112 •...
Page 113: Ip Network Statistics
The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your Avaya 1150E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the IP Deskphone.
Page 114: Certificate Information
IP Deskphone was installed. You may need to access this menu to configure specific IP address information to meet the requirements of your network. To configure an Avaya 1150E IP Deskphone for a static IP address: 1. Press the Services key twice.
Page 115 5. If a proxy is required for the WML Browser, in the Proxy field, enter the WML proxy server IP address or DNS name. For example, www.avaya.com 6. If a proxy is required for the WML Browser, in the Port field, enter the proxy server port to connect to.
Page 116: Lock Menu
Configuring Local Menu options 4. Lock Menu A system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes.
Page 117: Call Center Agent/Supervisor Features
Headset interface Note: Refer to your distributor for recommended headset types for use with the Avaya 1150E IP Deskphone. Test your headset before using the phone to receive calls. In a noisy environment, an amplified headset is an option. Select Headset type in the Options list and choose Type 1, Type 2, or Amplified.
Page 118: Login With Agent Id And Multiple Queue Assignment (Mqa)
To choose the default Priority or Supervisor ID, enter # instead of a Priority entry or a Supervisor ID entry. The Priority or Supervisor configured for your Avaya 1150E IP Deskphone will be used. Note: A Supervisor who is logging in to accept ACD calls cannot specify a Supervisor ID (even in the case where agents are required to enter one).
Page 119 Call Center Agent/Supervisor Features 2. Select one of the following four login options: Dial your Agent ID # Login without Supervisor ID ACD DN 1 # ACD DN 2 # and without Priority ACD DN 3 #ACD DN 4 # ACD DN 5 # # Dial your Agent ID,...
Page 120: Default Login
If you usually use the same phone, you do not need to repeat the entire login process at the beginning of each shift. The default login places you in the same ACD queues and the same supervisor that the Avaya 1150E IP Deskphone had in the previous login.
Page 121: Agent Logout
Call Center Agent/Supervisor Features Agent logout To logout: 1. Press the Make Busy Key and disconnect the headset. The LED indicator lights steadily. Note 1: If you press the Make Busy Key again, the LED indicator will turn off. At this point your phone can accept non- ACD calls, but you are logged out of the queue.
Page 122: Call Center Agent Features
Answer Call Center calls In-Calls Key is the lower right key on your Avaya 1150E IP Deskphone and is the main ACD extension (Primary DN). It allows you to answer the next queued call on the primary DN. This key presents only ACD calls.
Page 123: Call Forcing
Call Center Agent features Note: If you have the handset option and you pick up the handset, you must also press a DN key, otherwise the handset is not operable. You can terminate a call by replacing the handset in the cradle. The phone rings and the In-Callsindicator flashes: 1.
Page 124: The Emergency Key
Call Center Agent features The Emergency Key When you have an emergency situation: 1. Press the Emergency Key. The indicator flashes while your supervisor is called. When your supervisor picks up the call, theLED indicator lights continuously and you have a three-way conference.
Page 125: Activate Make Set Busy
Call Center Agent features Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers. To activate Make Set Busy: 1. Press the Make Busy Key. To deactivate Make Set Busy: 1. Press the Make Busy Key a second time.
Page 126: Contact Your Supervisor
Call Center Agent features To answer a non-ACD call:  1. Press the Key next to the flashing indicator. You are connected to your non-ACD caller. Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator flashes: 1.
Page 127: Use Walkaway And Return From Walkaway
Call Center Agent features To Conference your Supervisor during a call in progress: 1. Press the Supervisor Key. The caller is on hold and you can talk privately with your supervisor. 2. Press the Supervisor Key a second time to have a three-way conversation with the supervisor and the caller.
Page 128 Call Center Agent features 2. Disconnect the headset before you leave. Note: Some headsets have a quick disconnect feature. You can do a quick disconnect instead of disconnecting the headset. To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): 1.
Page 129 Call Center Agent features 1. Press the key next to the flashing indicator. Note 1: If a caller disconnects before you return from Walkaway, the Not Ready indicator flashes. When you return from Walkaway, you are in Not Ready mode. Note 2: Even if you are using the optional handset, you must disconnect the headset to activate walkaway mode.
Page 130: Call Center Supervisor Features
Call Center Supervisor Features Call Center Supervisor Features In addition to the features described in this section, your network administrator can assign any feature listed in the “Agent features” section to a supervisor's phone (except Supervisor). Agent Keys Agent Keys allow you to connect, observe, or monitor the status of each Agent position.
Page 131: Answer Agent
Call Center Supervisor Features Answer Agent When your phone rings and the Answer Agent indicator flashes: 1. Press the Answer Agent Key. Your position goes into Not Ready state and you are connected to the agent. To disconnect an agent call: 1.
Page 132: Call Agent
The Supervisor Talk/Listen Key is located in the upper left corner of the Avaya 1150E IP Deskphone and has an associated LED. A supervisor can listen in on an active call at an Avaya 1150E IP Deskphone by connecting the headset into the port near the Supervisor Talk/Listen Key on an agent’s phone.
Page 133: Observe Agent
Call Center Supervisor Features To use the Supervisor Talk/Listen feature: 1. Plug your headset into the agent phone. To use the Supervisor Observe feature for a two way conversation: 1. Press the Supervisor Key. The LED lights continuously and the supervisor can participate in the conversation.
Page 134 Call Center Supervisor Features Note: You cannot observe an agent if the agent's call is on hold or if no calls are in progress. To talk to an agent you are observing: 1. Press the Observe Agent Key. You now have a conference with the agent and the caller.
Page 135: Interflow
Call Center Supervisor Features Interflow When the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow when the waiting time for the queue exceeds its threshold. To activate Interflow: 1.
Page 136 Call Center Supervisor Features To transition to Night Service:  1. Press the Night Key and dial8 (8=T for Transition). The indicator flashes. Calls in the queue remain in the queue and new calls receive Night Service. To exit Night Service: ...
Page 137: Avaya 1150E Ip Deskphone Non-Acd Call Features
This section describes features that you can use when you make a call. There are several ways to make a call from your Avaya 1150E IP Deskphone. To make a call from your phone, use the features described in this chapter.
Page 138: Using Predial
Avaya 1150E IP Deskphone non-ACD call features Dial the number. Note: If you are on a call on your Individual Line (DN) and your phone is not in Not Ready or Make Busy state, your call is automatically placed on hold...
Page 139: Using Auto Dial
Avaya 1150E IP Deskphone non-ACD call features Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number. When the Auto Dial Key is pressed, the number is dialed automatically. To use Auto Dial: ...
Page 140: Using Ring Again
Avaya 1150E IP Deskphone non-ACD call features  3. Press the Auto Dial Key again. The number is stored on the key. To change the key label “”, select   from the Options List menu. Please see “Changing feature key labels” on page 81 detailed instructions.
Page 141: Using Last Number Redial
Avaya 1150E IP Deskphone non-ACD call features  2. Press the Ring Call Key. To cancel Ring Again before notification:  1. Press the Cancel Ring Again Key. The screen displays  . Using Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed.
Page 142 Avaya 1150E IP Deskphone non-ACD call features To store or change a Speed Call number:  1. Press the Speed Call Controller Key. The screen displays  . Dial a one, two, or three digit code. Use Delete Key if you make a mistake.
Page 143: Using System Speed Call
Avaya 1150E IP Deskphone non-ACD call features  2. Press the Speed Call Controller Key or Speed Call User Key. The screen displays .  Dial the Speed Call code assigned to the phone number. The number is automatically dialed.
Page 144: Using Hot Line
Avaya 1150E IP Deskphone non-ACD call features Dial the Speed Call code assigned to the phone number. The number is automatically dialed. Using Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.
Page 145: Answering A Call
Avaya 1150E IP Deskphone non-ACD call features Dial the one or two digit code for the intercom group member you want to call. To answer an Intercom call while on a line other than your Intercom group line: 1. Press the...
Page 146: While On An Active Call
Avaya 1150E IP Deskphone non-ACD call features While on an active call This section describes features that you can use while on an active call on an Individual Line (DN). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Line (DN).
Page 147: Transferring A Call
Avaya 1150E IP Deskphone non-ACD call features Transferring a call Use the Transfer feature to redirect a call to a third party. To use the Transfer feature:  1. Press the Transfer Key. The other party is on hold and you receive a dial tone.
Page 148: Using Timed Reminder Recall
Avaya 1150E IP Deskphone non-ACD call features Using Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall:  1. Press the Transfer Key. The call is put on hold.
Page 149: Using Attendant Recall
Avaya 1150E IP Deskphone non-ACD call features Using Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: ...
Page 150 Avaya 1150E IP Deskphone non-ACD call features To park a call on a DN other than the System Park DN:  1. Press the Park Key. The screen displays  (Where  represents the default System Park DN). Dial the DN where you want to park the call.
Page 151: Calling Party Number/Charge Account
Avaya 1150E IP Deskphone non-ACD call features Calling Party Number/Charge Account The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call. To record the calling party number or charge account number: ...
Page 152: Tracing A Malicious Call
Avaya 1150E IP Deskphone non-ACD call features To view the name of a second caller while on a call in progress:  1. Press the Display Key. 2. Press the flashing Individual Line (DN)  Key. The call waiting information appears on the display.
Page 153 Avaya 1150E IP Deskphone non-ACD call features To use Call Trace if you do not have a Call Trace Key:  1. Press the Transfer Key or the Conference Key.  Dial the Malicious Call Trace FFC. 3. Press the Individual Line (DN) ...
Page 154: Additional Call Features
Additional Call Features Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another phone, to signal the other phone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the phone linked to yours: ...
Page 155: Charging A Call Or Charging A Forced Call
Additional Call Features 3. Make your announcement. To disconnect from the paging system: 1. Press the Goodbye key. Charging a call or charging a forced call Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a phone restricted to local calls.
Page 156 Additional Call Features Dial the number. To charge a call in progress:  1. Press the Charge Key. The screen displays .  2. Press the Account Key. The screen displays . Dial the charge account number. Use Clear Key or Delete Key to edit the number.
Page 157 Additional Call Features Dial the number of the phone where the call is to be transferred.  Press the Transfer Key when you hear the phone ring. To charge a call to an account when you add someone to a conference call: ...
Page 158: Using Enhanced Override
Additional Call Features  5. Press the Conference key a second time to conference all parties together. Note: You can talk to either party privately, press the Incalls key to talk to originator or press the Conf key to talk to the transfer number.
Page 159: Using Forced Camp-On
Additional Call Features  3. Press the Override Key again or enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons will remain connected.
Page 160: Override Feature
Additional Call Features 3. When the person you called finishes their call, your phone automatically dials the number. Both your phone and their phone ring. To answer a camped-on call:  1. Press the Individual Line (DN) Key beside the flashing LCD indicator. You are connected to the camped-on caller.
Page 161: Using Privacy Release
Additional Call Features To end the connection: 1. Press the Goodbye key. Using Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call:  1.
Page 162 Additional Call Features Dial the number of the party you want to page. You receive ringback/ring tone. Note 1: The person you paged uses any phone to enter a Radio Paging Answer code, plus their own DN. This action connects you and the person paged. Note 2: If your call goes unanswered for a preset time period, you receive a continuous high pitched tone then...
Page 163: Using Voice Call
Additional Call Features To use the Special Radio Paging features: If you carry a Radio Pager, you will receive a paging indication when another Meridian 1 phone user access the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet-me” mode, you can use the following steps to answer the paging call from any Meridian 1 extension.
Page 164: Using Voice Mail Soft Keys
Additional Call Features 3. Make your announcement. 4. Press the Goodbye key. To respond to a voice call: 1. Press the In-Calls key when you hear the caller's voice through your speaker. Using voice mail soft keys Note: This feature is not available on all telephones. Contact your system administrator to determine if this feature is available on your telephone.
Page 165: Using The Voice Messaging Control Screens
Additional Call Features Soft key Action Call Call the telephone number that left the voice mail .message More... Display the next layer of soft keys. Stop Stop playing the voice mail message. Conf Conference in another party to listen to the voice mail message.
Page 166 Additional Call Features  2. Press the Message Key. 3. Use the dial pad to log in to your voice mailbox.  4. Press the Voice Message Key.  5. Press the Play Key to play your first new message. Note: Use the More.
Page 167: Activate Automatic Answerback
Quit Key at any time to exit your voice messaging system. Your phone is now ready for new calls. Activate Automatic Answerback When Automatic Answerback is active, your Avaya 1150E IP Deskphone automatically answers in handsfree mode after one ring.
Page 168: Activate Call Pickup
Additional Call Features Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback:  1. Press the Automatic Answerback Key. To deactivate Automatic Answerback:  1. Press the Automatic Answerback Key. Activate Call Pickup Call Pickup allows you to pick up a non-ACD call from any phone in the same Pickup Group or another Pickup Group.
Page 169: Use Call Waiting
Additional Call Features  2. Press the Group Pickup Key or enter the Pickup Group FFC. Dial the Pickup Group number of the phone that is ringing. Note: The network administrator assigns the Pickup Group number. To answer a call at a specific extension in any Pickup Group: ...
Page 170: Forward Calls
Additional Call Features  2. Press the Call Wait Key to answer the call. To return to your first phone call: 1. Press the Hold Key, if you want to put the second call on hold. 2. Press the Goodbye key to end the second call.
Page 171 Additional Call Features To forward your calls:  1. Press the Forward Key. The previously stored forward number appears, if one exists, and the screen displays  . 2. If desired, enter a new number. The existing number is automatically deleted. If you make a mistake, use the Delete Key to delete the previous digit(s).
Page 172: Forward Internal Calls Only
Additional Call Features  2. Press the Cancel Forward Key. Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your phone. You cannot forward calls while your phone is ringing. To forward your internal calls: ...
Page 173: Use Remote Call Forward
Additional Call Features To reinstate Internal Call Forward to the same number:  1. Press the Internal Call Forward twice.  Use Remote Call Forward The Remote Call Forward feature allows you (from any phone other than your own) to forward calls directed to your Individual Line (DN) to another phone.
Page 174 Additional Call Features Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone. 7. Press the # Key. 8. To forward calls to a previous call forward phone number, skip step six above To cancel Remote Call Forward:...
Page 175: Secure Your Phone
Additional Call Features Secure your phone You can lock your phone with a password so that no one can make calls on your Individual Line (DN). To lock your phone:  1. Press an Individual Line (DN) Key. Dial the Electronic Lock Activate FFC and your Station Control Password.
Page 176: Set Up A Conference Call
Additional Call Features To change your password (must be done from your phone):  1. Press an Individual Line (DN) Key. Dial the Station Control Password Change FFC and your current password. Dial your new password twice (for verification). 3. Press the Goodbye key.
Page 177: Join A Call
Additional Call Features  3. Press the Conference key a second time to conference all parties together. Note: You can talk to either party privately, press the Incalls key to talk to originator or press the Conf key to talk to the transfer number.
Page 178: Selectable Conferee Display And Disconnect
Additional Call Features  2. Press the that has the caller you want to connect to your current call.  3. Press the Conference Key. The person on hold joins your conversation. Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call.
Page 179: Use Group Call
Additional Call Features  2. Press the Individual Line (DN) Key on which the conference call is established. The selected conferee is disconnected from the call. Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen.
Page 180 Additional Call Features  1. Press the Group CallKey or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily.
Page 181: Using Record On Demand Key
Additional Call Features To end a Group Call: 1. Press the Goodbye key. When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.
Page 182: Using Save Key
Additional Call Features Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active. SAVE key is displayed in the following scenarios: •...
Page 183: Additional Phone Features
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 183 • “Using the Callers List” on page 186 • “Using the Redial List” on page 188 • “Using Virtual Office” on page 190 •...
Page 184 Additional phone features  3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following:   — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen.
Page 185 Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.  2. Press the Delete soft key. 3. Choose one of the following:   — Press the Confirm soft key to delete the entry.
Page 186: Using The Callers List
Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
Page 187 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.  2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. ...
Page 188: Using The Redial List
Additional phone features To delete the entire Callers List:  1. Press the Delete soft key. 2. Choose one of the following context- sensitive soft keys:   — to delete the entire Callers List — to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls.
Page 189 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.  2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. ...
Page 190: Using Virtual Office
IP Deskphone. The Virtual Office feature for the Avaya 1150E IP Deskphone only allows an Avaya 1150E IP Deskphone VO login from an Avaya 1150E IP Deskphone.
Page 191 Additional phone features Figure 23: Virtual soft key To activate Virtual Office from this IP Deskphone on your Office IP Deskphone: 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Send/Enter key.
Page 192: Using Virtual Office On Your Remote Phone
Remote phone. Figure 24 on page 193 shows an Avaya 1150E IP Deskphone logged in as a Remote phone to an Avaya 1150E IP Deskphone Office phone. All the features appear as they do on your Office Avaya 1150E IP Deskphone.
Page 193: Using Virtual Office On Your Office Phone
Additional phone features Figure 24: Logged in to an Avaya 1150E IP Deskphone Using Virtual Office on your Office phone Figure 25 on page 194 shows the Avaya 1150E IP Deskphone display when the phone is logged out due to remote access.
Page 194 Additional phone features Figure 25: Office phone displays the message Logged Out When activated for Virtual Office by a Remote phone, your Office phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.
Page 195: Logging Out Of Virtual Office
Additional phone features To regain operation of a phone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office phone from the Remote phone:  a. Press the Home key. b. Enter your User ID and password (this logs the Office phone back on to your office network).
Page 196: Troubleshooting Virtual Office
Additional phone features Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen.
Page 197 Incorrect User ID Enter correct User ID. Denied (4) entered. Attempt to log in to a Go to an Avaya 1120E remote Avaya 1120E IP Deskphone or Avaya IP Deskphone or Avaya 2050 IP Softphone and 2050 IP Softphone from...
Page 198: Using Media Gateway 1000B
Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending Avaya Communication Server 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN access, and TDM phones are located.
Page 199: Using Test Local Mode
Additional phone features Normal Mode (see “Using Resume Normal Mode” on page 199) or wait for 10 minutes. Local Mode If the WAN connection goes down, the IP Deskphone loses communication with the Main Office TPS. It then registers with the MG 1000B and receives phone services from the MG 1000B.
Page 200: Troubleshooting Mg 1000B
Additional phone features Note: If you do not use the Resume Normal Mode command after testing, the phone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight Resume Normal Mode.
Page 201 Additional phone features Table 11: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Branch User ID not Notify system found in any administrator. equipped Terminal Invalid ID (2) Number (TN).
Page 202: Quick Reference
Quick Reference Quick Reference This chapter is the Quick Reference Card for the Avaya 1150E IP Deskphone. Print this chapter as a reference guide. Feature AutoDial Store AutoDial AutoDial AutoDial Display AutoDial Display Call Forward Activate Deactivate Reinstate Display View number...
Page 203: Legend
Telephone Options, Password Admin, Virtual Office, and MG 1000B menus. Some options are not available on all Avaya 1150E IP Deskphones. Consult your system administrator. The following are the most commonly used options: Telephone Options menu Volume adjustment...
Page 204 Corporate Directory, Personal Directory, Redial List, and Callers List. For additional information about your Avaya 1150E IP Deskphone, consult the Avaya 1150E IP Deskphone User Guide. * To use a headset equipped with Bluetooth® wireless technology, you must first configure the headset and your phone to work together.
Page 205 Quick Reference...
Page 206: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya . Any such changes could void the user’s authority to operate the equipment. IMPORTANT NOTE - FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Page 207 Regulatory and safety information Warnings: • This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures. • Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Page 208: Denan Regulatory Notice For Japan
Directive 1999/5/EC. A copy of the Declara- tion may be obtained from http://support.avaya.com/css/appmanager/ public/support or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA. Bluetooth Wireless Technology: This portable device with its antenna complies with FCC's RF radiation exposure limits set forth for an uncontrolled environment.
Page 209 Regulatory and safety information...
Page 210: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 211: Gnu
Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
Page 212 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 213 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
Page 214 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
Page 215 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 216 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 217 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
Page 218: Openssl
Third party terms OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
Page 219 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
Page 220 Third party terms * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code;...
Page 221: Zlib
Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 222: Curl
Third party terms 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.
Page 223: Libpng
Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
Page 224 Third party terms libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...
Page 225: Kern_Random
Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.
Page 226: Convertutf
Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 227: Wchar Functions
Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.
Page 228: Libjpeg
Third party terms Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 229 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...
Page 230: Terms You Should Know
Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled.
Page 231 Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your phone. Message/Inbox A fixed key on your Avaya 1150E IP Deskphone that connects to your voice messaging system when the key is pressed.
Page 232 Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the phone, or (d) a line is automatically selected for an outgoing call.
Page 233 Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your phone and to prevent access to protected features (for example, Remote Call Forward).
Page 234: Index
Index Index Call party information 230 Call Pickup 168 About the IP Phone 2004 230 Call Supervisor 126 ACD calls 122 Call timer 81 Activity code 122 Call Trace 152 agent ID 118 call transfer 147 agent keys 130 Call Waiting 169 Agent Return 127 Calling Party Number 151 Agent Walkaway 127...
Page 235 Index interface 117 talk/listen 132 Directory Number 230 Hold 169 Display Key 151, 152 Hold key 20 Display Network Diagnostics Utili- Hot Line 144 ties 24 DN 230 Indicator status 231 Individual Line (DN) Key 153 Electronic Lock 175 Information display 231 Emergency Intercom 144 supervisor 131...
Page 236 Index Message key 231 Priority 118 Message waiting indicator 233 Privacy Release 161 More key 19 Multiple Appearance Directory Number (MADN) 161 Radio Paging 161 Multiple Queue Assignment (MQA) recall attendant 149 Timed Reminder Recall 148 receive calls 145 Navigation keys 20, 232 Redial 141 Night Service 135 Regulatory and safety information...
Page 237 Index 174, 176 Volume control bar 20 Station Control Password (SCPW) Status Messages 233 Supervisor 118, 126 Supervisor ID 118 Switchhook 233 System or Switch 233 System Speed Call 143 Telephone information 89 Telephone Options 66 Test Local Mode 199 Timed Reminder Recall 148 trace 152 Transfer 147, 152...

Avaya 1150e User Manual

About the Avaya 1150E IP Deskphone

Entering and Editing Text

Connecting the Components

Virtual Private Network

Configuring Telephone Options

Configuring Local Menu Options

Call Center Agent/Supervisor Features

Call Center Agent Features

Call Center Supervisor Features

Avaya 1150E IP Deskphone Non-ACD Call Features

Additional Call Features

Additional Phone Features

Quick Reference

Feature

Regulatory and Safety Information

Third Party Terms

Terms You Should Know

Index

Quick Links

User Guide

Troubleshooting

Need help?

Questions and answers

Related Manuals for Avaya 1150e

Summary of Contents for Avaya 1150e

Table of Contents