Mus Cannot Associate And/Or Authenticate With Access Ports; Poor Voice Quality Issues; Failover Issues - Symbol WS5000 Troubleshooting Manual

1-8
WS5000 Series Switch Troubleshooting Guide

1.3.2 MUs Cannot Associate and/or Authenticate with Access Ports

MUs cannot associate and/or authenticate with access ports.
this issue.
Table 1.9 MUs Cannot Associate and/or Authenticate with Access Ports Troubleshooting Notes
Possible Issue Suggestions to Correct
Preamble differences
Device key issues
MU is not in Adopt List
Keyguard not set on client

1.3.3 Poor Voice Quality Issues

VOIP MUs, BroadCast MultiCast and SpectraLink phones have poor voice quality issues.
suggestions to troubleshoot this issue.
Table 1.10 Poor Voice Quality Issues Troubleshooting Notes
Possible Issue Suggestions to Correct
Traffic congestion with
data traffic
Long preamble not used on
Spectralink phones

1.4 Failover Issues

This section describes various issues related to the failover capabilitie of the WS5000 Series Switch. Possible
issues include:
• Switch is Not Failing Over
• Switch is Failing Over Too Frequently
Verify that the Preamble matches between switch and MUs. Try a different setting.
Use the show command from the Access Port Policy Instance prompt
(WS5000.(Cfg).APPolicy.[Name]>)
Verify in Syslog that there is not a high rate of decryption error messages. This could
indicate that a device key is incorrect.
Verify that the device is not in the "do not adopt ACL".
Verify that Keyguard is set on the client if the Security/WLAN Policy calls for Keygaurd.
• Maintain voice and data traffic on separate WLANs.
• Use a Classifier to provide dedicated bandwidth if data and voice traffic are running
on the same WLAN.
Verify that a long preamble is used with Spectralink phones.
Table 1.9 provides suggestions to troubleshoot
Table 1.10 provides