Upload Troubleshooting - High End Systems studio color User Manual

Upload Troubleshooting

This subsection provides information for troubleshooting upload problems.
Problem
Not all fixtures on •
link are receiving
•
download
•
Status Cue displays: •
Fixture could not
erase flashrom
•
•
Status Cue displays: •
WARNING: No
response from Fix-
ture xx (Link xx
Address xx)
•
Fixture displays •
b O O T d I F F
Fixtures are not •
cross-loading
•
Table A.3: Upload Troubleshooting
Probable Cause
unit(s) turned off
bad cable(s)
cable(s) disconnected
the XLR cable(s) was
disconnected
bad cable(s)
the fixture's electrical
circuitry is damaged
Status Cue was con-
figured with a Studio
Color at that address
but no fixtures were
found there
fixture(s) using RS-
422 is physically con-
nected before Studio
Color fixtures
new software also
included boot code
(normal)
a controller is
connected to the link
fixture(s) using RS-
422 is physically
connected before Stu-
dio Color fixtures
Solution
• turn on unit(s)
• test and replace cable(s) as
necessary
• reconnect cable(s)
• reconnect XLR cable(s)
• replace cable(s)
• refer to qualified service
personnel
• if there is not a fixture at that
address, nothing is wrong
• check connections
• check to ensure fixture is
turned on
• remove the fixture(s) from the
data link or move them after
Studio Color fixtures
• refer to "Changing Boot
Codes" on page 3-12
• disconnect the controller and
attempt the upload again
• remove the fixture(s) from the
data link or move them after
Studio Color fixtures
Appendix A Troubleshooting and Maintenance A-9