Acquiring Help; Troubleshooting; Display Error Messages; General Troubleshooting - High End Systems studio color User Manual

Acquiring Help

If can not resolve a problem with this appendix, contact your authorized High End Systems
dealer or contact High End Systems Technical Service through the following numbers:
U.S. and Canada
California Office
24-hour World Wide Web Site
Service Web Site
FTP Site
Europe
Singapore

Troubleshooting

This section provides information on diagnosing and solving operational problems. If
a solution to your problem cannot be found in the following subsections, contact your
authorized dealer or High End Systems Technical Support. Please note that nearly every
possible problem is documented to speed troubleshooting, but most are extremely unlikely to
ever occur.
The following troubleshooting topics are covered in their subsections:
• "Display Error Messages" on page A-3
• "General Troubleshooting" on page A-7
• "Upload Troubleshooting" on page A-9
• "Onboard Self-Tests" on page A-10
• "Testing DMX Data" on page A-10
A-2 Studio Color User's Manual
From 8 a.m. to 6 p.m. (U.S. Central time) Monday through
Friday: (800) 890-8989
FAX: (512) 834-9195
Voice mail: (512) 837-3063 or (800) 890-8989
From 8 a.m. to 6 p.m. (U.S. Pacific time) Monday through Friday:
(818) 947-0550
FAX: (818) 908-8975
http://www.highend.com
http://info.highend.com/service/service.html
ftp.highend.com
Voice: +49 8122 9903-0
FAX: +49 8122 9903-33
Voice: +65 742 8266
FAX: +65 743 9322