Appendix A Troubleshooting And Maintenance; Overview; Before You Begin; Support Checklist - High End Systems studio color User Manual

Appendix A
Troubleshooting and Maintenance
In this appendix you will:
fill out a technical support checklist (A-1)
contact High End Systems (A-2)
troubleshoot problems (A-2)
perform maintenance (A-11)
upload software (A-13)

Overview

This appendix provides directions for troubleshooting problems that may be
preventing you from installing or operating your Studio Color properly. Before
calling for technical assistance, follow the recommended procedures in this appendix
to diagnose and solve many potential hardware and software problems.
If the procedures in this appendix do not solve your problem and you need to call for
assistance, please provide the support technician with the information outlined in the
"Support Checklist" provided in this appendix.

Before You Begin

Caution: Before you perform any troubleshooting procedures read the following personal
and equipment safety precautions.
1. Wear hand and eye protection.
2. Wait at least five minutes before handling fixture after operation.

Support Checklist

Technical support can provide you with faster service if you can provide the
following information when you call:
Customer name
Country, if other than U.S.A.
Phone number and facsimile number
Fixture serial number
Error messages on your Studio Color display
Description of your problem and the troubleshooting procedures that you have performed
so far to diagnose and resolve your problem
Software version

Appendix A Troubleshooting and Maintenance

A-1