LG-Nortel iPECS-50 Administrator And Maintenance Manual page 111

IPECS Release 5
Admin & Maintenance
Button ATTRIBUTE/DISPLAY
17
CIRC 621 FORCED DEST
S/H/V/SPD (DIAL 1-4)
18
FORCED FWD DEST USAGE
(1:ON/0:OFF): OFF
ST
19
WAIT IF 1 ANNC BUSY
(1:ON/0:OFF): ON
Table 2.3.7.2-2 STATION GROUP ATTRIBUTES (PGM 191)
Button ATTRIBUTE/DISPLAY
1
ACD 622 ANNC 1 TMR(1s)
(000 – 999) : 015
2
ACD 622 ANNC 2 TMR(1s)
(000 – 999) : 000
3
ACD 622 ANNC1 LOC
VSF ANNC .. (00–70)
4
ACD 622 ANNC2 LOC
VSF ANNC .. (00–70)
5
ACD 622 ANNC2 RPT TMR
(000 – 999) : 000
6
ACD 622 ANNC2 RPT
(1: ON / 0: OFF): OFF
DESCRIPTION
When a call is delivered to the group the
system can redirect the call to the Forced
destination if enabled under btn 18 below.
Enables the system to redirect group calls
to the Forced destination defined under btn
17 above.
When a call assigned to receive an
announcement arrives and all channels are
busy, the call may wait with Ringback until
a channel is available (ON) or bypass the
announcement.
UCD/ACD GROUPS
DESCRIPTION
If all stations in the group are busy when a
call is offered, the call may continue to wait
(queue) for an available station. If the
queue period exceeds this 1st
ANNounCement TiMeR, the call may be
sent to a VSF announcement. If the timer
is set to 000, the call will receive the first
announcement, in full, prior to the hunt
process (guaranteed announcement).
After the 1st announcement, a 2nd ANNC
TMR is activated. At expiration, if the call
remains queued to the group, the call is
sent to the assigned 2nd VSF
announcement.
Each Station Hunt Group can be assigned
an announcement, which is played if the
call remains queued beyond the ANNC 1
TMR duration. The announcement
location is a VSF ANNC1 number. An
entry of 00 indicates no announcement.
Including '#' at the end of an entry instructs
the system to disconnect after the
announcement.
The Station Hunt Group can be assigned a
2nd announcement, which is played if the
call remains queued beyond the ANNC 2
TMR duration. The announcement
location is a VSF ANNC2 number. An
entry of 00 indicates no announcement.
Including '#' at the end of an entry instructs
the system to disconnect after the
announcement.
The 2nd announcement can be repeated
to calls that remain in queue at intervals of
the ANNounCement 2 RePeaT TiMeR.
Note repeating must be "ON" under button
6 below.
After the 2nd announcement, if the call
remains queued to the group, the 2nd VSF
announcement can be repeated at the
ANNounCement RePeaT TiMeR interval.
2-92
Issue 5.0
RANGE DEFAULT
1-4 .
0: OFF
OFF
1: ON
0: OFF
ON
1: ON
RANGE DEFAULT
000~999 015
(seconds)
000~999 000
(seconds)
00~70 00: none
00~70 00: none
000~999 000
(seconds)
0: OFF OFF
1: ON