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Handling Calls
Placing a Call on Hold
To Place a Call on Hold:
1.
You can place an active call on hold by pressing the Hold button.
The Pickup button appears on the screen and the LED of a line/call appearance key (e.g. L1) will flash slowly indicating
that the call is on hold.
Note:
When a call is on hold, the party on-hold is not able to see or hear you.
To Pickup a Call on Hold:
1.
To resume the call with the party on hold, touch the Pickup button or press L1 (or L2 depending on which line the
caller is on).
To Swap Calls
Allows you to swap between two or more calls. For example, if Call 1 is on hold and you are speaking with Call 2, you can
press the Swap button on the screen or below Call 1 in the call appearance menu and it will automatically switch you to
Call 1 and put Call 2 on hold. You will notice that the join and swap buttons that appear on the screen disappear when
you press the Calls on Hold button. They then reappear on in the call appearance menu.
To Swap a Call:
When you have only one call on hold and one active call:
1.
Press the Swap button that appears on the screen of the active caller.
Or
Press the Calls on Hold button and touch the Swap button under the caller that is on hold.
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41-001484-11 Rev00 – 09.2013
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