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Table of Contents
Related Manuals for Aastra M760E
Summary of Contents for Aastra M760E
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Page 1: Attendant Console
User guide M760E Attendant console © AASTRA MATRA Telecom... -
Page 3: Table Of Contents
Description • Your M760E - attendant console • Connections • Recommendations and safety • Accessories for the M760E • Installing the attendant console • Presentation of the M760E • Interactive display • Using the interactive keys Dialling methods • Using the hands free mode •... - Page 4 Table of contents • During a call Transferring a call to another extension Transferring a call to several extensions in succession (chaining) Returning to the first correspondent Switching from one correspondent to another Setting up a conference call Returning to a correspondent waiting on another CCO Using the mute feature Displaying the time Using the trace function...
- Page 5 The supervision function • Programming the supervision function • Communicating with the supervision function The multikey function • Programming the multikey function The multiline function • Programming the multiline function • Communicating with the multiline function when attendant console enabled •...
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Page 7: Description
Your M760E - attendant console A new set has just been installed for you. Your digital set gives you access to all the services and features available within the M760E NeXspan telephony systems of Your offers a comprehensive set of features and the latest in performance technology M760E yet is simple to use. -
Page 8: Connections
Description Description Connections Recommendations and safety Caution Telephone connection CE marking Maintenance Do not install the equipment in a damp room or near a water outlet. The equipment must be used at a temperature between 5 °C and 45 °C. This equipment cannot be connected to the public network. -
Page 9: Accessories For The M760E
Accessories for the M760E* is designed to accommodate a variety of options (*). M760E The analog options card The micro-headset The extension module A. voyage A. voyage The analog options allow you connect analog peripherals (such as modem/Minitel, register or external ringer). -
Page 10: Installing The Attendant Console
Installing the attendant console Your set configuration in M760E We recommend you carry out the following test (after connecting the set) to find out the ver- sion of the system to which your set is connected. To find out the... - Page 11 Once you have disconnected then reconnected the telephone line (see page 2), the display shows the software version of the set: M760E __RX.XXXX__ The display then shows the idle screen. You have 5 seconds to carry out the following operation.
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Page 12: Presentation Of The M760E
Description Presentation of the M760E Telephone handset Interactive keys Dialling keypad Alphabetic keypad Keypad cover Attendant console user keys: OVERLOAD Indicates the overload status: - level 1, on steady lamp - level 2, blinking lamp. CCO: 1 - 2 - 3 - 4 Used to display calls during processing. -
Page 13: Other Keys
Other keys: PE2:02 PE1:00 INT:01 TL:00 Comm Status Funct. More OVERLOAD ON :/OFF PUBLIC CCO1 EXCHANGE 1 PUBLIC CCO2 EXCHANGE 2 CCO3 TIE LINES SERVICES CCO4 LINES MAJOR ALARM RESERVED LINES CCO5 Assistant CCO6 Show room Shop Green key : this is used when the set is idle or in communication, to call back the last number dialled Red key : this is used... -
Page 14: Interactive Display
Description The interactive display M760E features a display unit with 5 interactive keys and a navigator. You can adjust the display contrast (see § Settings). The display comprises one line of information and a second showing the functions available with the interactive keys. -
Page 15: Using The Interactive Keys
Using the interactive keys The display comprises one line of information and a second showing the functions available through the interactive keys. Each function shown on the second line of the display is assigned to an interactive key. Note: in some cases, some interactive keys may not be assigned to any function. Comm -->... -
Page 16: Dialling Methods
Your enables you to use a variety of dialling methods to fit in with your activities. M760E These features complement the conventional handset method (or discreet method): off-hook the handset to answer or dial a call, and hang-up the handset to end the call. -
Page 17: Using The Micro-Headset Mode
Using the micro-headset mode A micro-headset is connected to your M760E: the micro-headset and the handset are connected to the dedicated connectors (see § Connections) and the handset is hung up in the handset lodging). We recommend you to consult your system operator to have more information about other features associated with the micro-headset. -
Page 18: Using The Loudspeaker Mode
Dialling methods Using the loudspeaker mode Loudspeaker mode lets you listen to a correspondent through the loudspeaker and thereby allow other people to take part in the conversation. Enabling loudspeaker mode: Disabling loudspeaker mode: Adjusting the listening volume You can adjust the listening volume (8 levels), according to the mode used (handset, hands free, micro-headset or loudspeaker mode). -
Page 19: Calling By Name A Correspondent Listed In The Internal Or External Directories
Calling by name a correspondent listed in the internal or external directories* If you don't know the number of an internal or external correspondent, you can retrieve the number by entering the correspondent's name via the alphabetic keypad. Comm Int. Name name xx Erase Consult... -
Page 20: Using The Attendant Console
However, depending on the features provided by the system operator, a disabled attendant console may receive or make call. Please consult your system operator for more information. Note: an M760E disabled in attendant mode cannot perform the functions of a digital telepho- ne (directories, call logs...). - Page 21 Disabling the attendant console: ON / OFF Confirm Using the attendant console The attendant console can be deactivated only when not in call phase, even if calls are waiting on the PUBLIC EXCHANGE 2 Calls waiting are automatically redirected. 1 - Press the ON/OFF programmed key.
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Page 22: Answering Calls
Using the attendant console Answering calls When enabled, the attendant console displays incoming calls and the associated programmed key lamps blink. Note: the set is shown to be free when at least one position is available, i.e. when a CCO key is free (lamp not lit). -
Page 23: Answering An Internal Call
Answering an internal call: SERVICE LINES CCO2 Answering a tie line call: TIE LINES CCO3 Using the attendant console The display tells you when you receive an internal call: PE2:00 PE1:00 Comm Status The lamp associated to the SERVICE LINES - Press the SERVICE LINES The associated lamp goes out, unless another external call has... -
Page 24: Answering A Return Call
Using the attendant console Answering a return call PUBLIC EXCHANGE 2 CCO4 Managing overload: OVERLOAD OVERLOAD You have forwarded an external call to an internal set. This call has not been answered and is returned to you. PE2:01 PE1:00 Comm Status The lamp associated to the PUBLIC EXCHANGE 2... -
Page 25: Making A Call
Making a call You can dial on the keypad, use the make a call (see § Dialling methods). This will automatically result in a dual call if another call is already in progress. Calling an internal correspondent: Calling an external correspondent: Using the programmable keys:... -
Page 26: Consulting The Status Of The Set
Using the attendant console Consulting the status of a set: Prenum Status Call Call Recover --> Intrude Mute Recover Recover This feature lets you check the status of a set in the company while conducting a conversation with the caller. Note: when idle, you can also access this feature. -
Page 27: Notifying The Correspondent
If your corespondent does not answer: Notifying the correspondent: Notify More Erase Enter During a call Transferring a call to another extension: Transfer Using the attendant console Suppose the correspondent you are calling does not answer. You can send a short message to the display of his/her telephone set, provided that the said correspondent (internal or external) is connected to a digital interface. -
Page 28: Transferring A Call To Several Extensions In Succession (Chaining)
Using the attendant console Forwarding a call to several extensions in succession (chaining): --> Chaining Returning to the first correspondent: Recover Switching from one correspondent to another: Shuttle Setting up a conference call: --> Conf The external correspondent wishes to speak to several different people in succession. -
Page 29: Returning To A Correspondent Waiting On Another Cco
Transfer Returning to a correspondent waiting on another CCO: CCO4 Using the mute feature: Displaying the time: --> Time Using the attendant console Suppose you want to leave your two parties to talk to each other during the conference call. . -
Page 30: Using The Trace Function
Using the attendant console Using the trace function: --> Trace Storing a correspondent’s number: --> Memory M. DUPONT Ending a call Suppose you want the number of the called or calling corres- pondent (internal or external) to be registered in the log, to identify a nuisance call, for example. -
Page 31: Attendant Console Services
Attendant console services The attendant console features a number of services that you can customize. Funct. Server More Access Previous Content Reserving external lines* This feature allows you to reserve several external lines for outgoing calls from the attendant console*. Note: this function can also be accessed using the (see §... -
Page 32: Programming And Managing The System
Attendant console services Programming and managing the system* This feature allows you to: - program abbreviated numbers (available to all system users), - consult charges billed to an extension, - manage limitation mode, - set the date and time. Once you have accessed the «SYSTEM MANAGEMENT» heading. Programming abbreviated collective numbers: Abbrev#... -
Page 33: Checking How Many Units A Telephone Has Used
Enter Abbrev# Enter Next Consulting charges billed to an extension: Invoice Enter Cancel Other Attendant console services 8 - Press when you are finished. Enter The display shows the number programmed. . You may also use Modify number shown. To consult the abbreviated numbers programmed: 1 - Press the interactive key. -
Page 34: Managing Limitation Modes
Attendant console services Managing limitation modes: Timetab. Night Setting the system date: Date DDMMYYYY Enter Modify User entitlements on the system may vary according to the time of day. Example: extensions may be authorized to make international calls during the day, but only local calls at night or on weekends. This means that the system can be set to operate in one of the given modes. -
Page 35: Setting The System Time
Setting the system time: Time HH MM SS Enter Modify Using the hotel function* This feature is used to access to a range of features linked to a given room or customer. - declaring an arrival, - declaring a check-out, - programming a wake-up call, - declaring a phone box. -
Page 36: Declaring An Arrival
Attendant console services Declaring an arrival: Arrival Enter Declaring a check-out: Depart. Enter Euro Ticket Confirm Cancel This feature is used to open access to the public phone network for a telephone in a room. 1 - Press the interactive key. Arrival The display asks you to enter the room’s extension number. -
Page 37: Programming A Wake-Up Call
Programming a wake-up call: Wake-up Enter Activ. HH MM Enter Modify Cancel Next Attendant console services This feature is used to programme a wake up call for a given room. 1 - Press the Wake-up interactive key. The display asks you to enter the room’s extension number. 2 - Enter the extension number. -
Page 38: Declaring A Phone Box
Attendant console services Declaring a phone box: Phonebox Guest Enter This feature is used to temporarily authorise calls from a phone box managed by the attendant console. 1 - Press the interactive key. Phonebox The display asks you to enter the phone number. 2 - Enter the extension number . -
Page 39: Displaying Calls
Displaying calls* This feature is used to check the status of an extension and to see internal and external extensions in a given call. When you have accessed the «DISPLAY COMMUNICATIONS» heading. Phone bk Enter Distant Other Displaying the status of trunk lines* This feature is used to display the status of trunk lines and is more specifically designed for system operator use. -
Page 40: Monitoring Group Lines
Attendant console services Monitoring grouped lines* This feature is used to display calls made for a group of extensions. You can obtain the numbers called from your system operator. When you have accessed the «GROUPED LINE SUPERVISION» heading. Enter More Previous Notifying a corespondent This feature (also available during a call, see §... -
Page 41: The Programmable Keys
The programmable keys You may call certain correspondents or colleagues several times per day. Or maybe you make frequent use of certain telephone features such as call forwarding or supervision. Your set’s programmable keys will allow you to store these numbers or functions for easy access to the available services. - Page 42 The programmable keys Programming a number: Number Erase Enter Programming supervision: Superv. Extens. Enter You can program the telephone number of an internal or external correspondent. 1 - Press the interactive key. Number The display prompts you to enter the number. 2 - Enter the correspondent's number, enter the access code to an external line in the case of an external...
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Page 43: Deleting, Modifying And Exiting Programming
Mute Programming a series of codes: Tone sequence Enter Deleting, modifying and exiting programming Erase The programmable keys 5 - Press the interactive key. Mute The display shows the programming. This way, the lamp associated with the programmed key will inform you about telephone usage by the co-worker concerned, and you will be able to call the correspondent by simply pressing the key. -
Page 44: Identifying Programmed Keys
The programmable keys Modify <- Start Identifying programmed keys PE2:02 PE1:00 INT:01 TL:00 Comm Status Funct. More OVERLOAD ON :/OFF PUBLIC CCO1 EXCHANGE 1 PUBLIC CCO2 EXCHANGE 2 CCO3 TIE LINES SERVICES CCO4 LINES MAJOR ALARM RESERVED LINES CCO5 Assistant CCO6 Show room Shop... -
Page 45: The Supervision Function
The supervision function Programming supervision of a range of extensions* on your telephone allows you to: - ascertain the status of the extension you are supervising (free or busy), - call these extensions directly. Note: you can also program supervision of an external line or a trunk line. In these cases, we recommend you consult your system operator. -
Page 46: Communicating With The Supervision Function
The supervision function Mute Communicating with the supervision function You have programmed the supervision function for one extension on a programmable key. On your set, the status of the lamp associated with the key programmed for supervision will vary depending on the status of the extension supervised. SUPERV EXTENS 1 SUPERV... -
Page 47: The Multikey Function
The multikey function By default, an attendant console has a single directory number* but has six customized keys allowing it to handle several calls in parallel (CCO1 to CCO6). You can increase the number of programmed keys or CCO. The new CCO programmed keys are used in exactly the same manner as that described in the section §... -
Page 48: The Multiline Function
The multiline function The multiline function* An attendant console used in multiline mode has a second directory stored on one or more programmable keys (dual call management). This function is mainly used for programming on the attendant console, with a private number used to make and receive calls: Examples: Attendant console enabled,... - Page 49 With the attendant console enabled, you can take calls for the second directory number by using the programmed keys (see below). With the attendant console disabled, your M760E provides a number of features. Please consult your system operator for more information.
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Page 50: Communicating With The Multiline Function When Attendant Console Enabled
The multiline function Communicating with the multiline function when attendant console enabled Answering a call: KEY 1 KEY 1 Answering a second call: KEY 2 KEY 2 KEY 1 Switching from one correspondent to another: KEY 2 KEY 1 Communicating with the multiline function when attendant console disabled Answering a call: KEY 1... - Page 51 These features are specific to the individual sets and depend on programming*. Consult your system operator to have more information. Answering a second call: KEY 2 Wait Divert Answer KEY 2 KEY 1 Switching from one correspondent to another: KEY 2 KEY 1 The multiline function During a call, other features are available:...
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Page 52: Settings
Settings Settings Choosing the display language Messages broadcast by the display are from two sources: messages from the set and messages specific to the associated system. If your set is installed with a recent version system, you have access to only one menu. The language synchronization is supplied automatically by the system. -
Page 53: Setting The Display Contrast
English Choosing the set and system message languages: Funct. Program Lang. English Setting the display contrast You can adjust the display contrast (8 levels). Note: accessing the contrast setting using interactive keys is inoperative and may not be used. 4 - Press the interactive key corresponding to your choose (e.g.: English). -
Page 54: Choosing And Adjusting The Set Ring
Settings Choosing and adjusting the set ring You can choose the type of melody (16 different melodies) and adjust the volume (7 levels) of the ring. Note: accessing the ring setting using interactive keys is inoperative and may not be used. Replace the melody : Funct. -
Page 55: Choosing The Incoming Call Signalling Method
Melody Chut Beeps Choosing the incoming call signalling method During a call, you can choose to use a beep to tell you when you receive a new incoming call. Funct. Program Signal Modify Adjusting the key beep volume Each time a key is pressed, a beep is given. The volume of this beep can be adjusted to 8 levels. -
Page 56: Miscellaneous
Miscellaneous Miscellaneous Glossary (words to know) Conference call Digital Directory of internal names Directory of external names Directory of collective abbreviated numbers External line Hands free Intercept group Tie Lines Call between three parties, using a call between two parties. A set with access to ISDN network services is called a digital set. -
Page 57: A Problem? Check
A problem? Check… Fault No display No tone No sound Messages displayed in a foreign language Possible causes Check that the set is connected to the line (line tone in the handset). Check the connection cord to the line. Check that the other sets in the system are working. Check the setting of the display contrast. - Page 58 Notes...
- Page 60 PS10073BENBA01 © AASTRA MATRA Telecom Information subject to change without notice. AASTRA MATRA Telecom reserves the right to make changes without notice, in equipment desi- gn as engineering or manufacturing consideration may warrant. All rights reserved. This product’s elimination is subjected to national regulations on elimination of both electric and electronic equipments’wastes.