Aastra ITE Agent Manuals

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Aastra ITE Agent User Manual

Aastra ITE Agent User Manual (91 pages)

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Brand: Aastra | Category: Telephone | Size: 0.75 MB

Table of Contents

Contact Information
3
Nd Edition (May 23, 2005)
3
Trademarks and Acknowledgements
3
What to Expect When Contacting Company
3
Revision History
4
Table of Contents
5
About this Publication

13
- Audience
  13
- Publication Organization
  13
- Conventions Used in this Publication
  13
Chapter 1 Basic Information

15
- ITE Agent Phone Description
  15
  - Things to Remember When Using the ITE Agent Phone
    15
- ITE Agent Phone Diagram
  16
- Special Button Description
  16
  - Feature Button Lamps
    17
- Ring Types
  17
- System Tones
  17
- System Voice Prompts
  18
- Place a Call
  19
  - Place an Internal Call
    19
  - Place an External Call
    19
  - Dial with Abbreviated Dial
    20
  - Dial with Auto Dial
    20
  - Dial with Redial
    20
- Answer a Call
  20
- End a Call
  20
Chapter 2 Phone Settings

21
- Mute
  21
  - Use the Mute Button
    21
- Display Contrast
  21
- Headset Volume
  22
  - Set the Headset Volume
    22
- Ringer Volume and Tone
  22
  - Set the Ringer Volume
    22
  - Set the Ringer Tone
    23
Chapter 3 Features

25
- Abbreviated Dial
  25
- Answer/Release
  26
  - Use Answer Release
    27
- Auto Dial
  27
- Busy Override
  29
  - Override a Busy Extension
    29
- Buzz/Status
  30
- Callback - Busy/No Answer (Internal Calls)
  32
- Call Forward
  34
  - Set up Call Forward
    35
  - Cancel Call Forward
    35
- Call Mark
  36
  - Marking a Call
    36
- Call Park
  36
  - Park a Call
    37
  - Pick up a Parked Call from any Phone
    37
- Call Pickup
  37
  - Pick up a Call as Member of a Call Pickup Group
    38
  - Pick up a Call by Dialing the Extension Number
    38
- Call Waiting
  39
- Cancel
  42
  - Use Cancel
    42
- Conference
  42
- Data Calls
  45
  - Use Data Features
    45
- Display Feature
  46
  - Use the Display Feature
    46
- Do Not Disturb
  47
  - Activate Do Not Disturb
    47
  - Cancel Do Not Disturb
    47
- Event Timer
  47
  - Use the Event Timer
    47
- Group Listen
  48
- Hands-Free Auto-Answer
  50
- Hold
  51
- Call Hold Type
  52
  - Place a Call on Hold
    52
  - Retrieve a Call on Hold
    52
  - Alternate between Calls
    52
- Normal Hold Type
  53
  - Place a Call on Hold
    53
  - Retrieve a Call on Hold
    53
- Hotline Conference
  53
  - Initiate a Hotline Conference Call
    54
  - Accept a Hotline Conference Call
    54
- Hotline
  54
  - Use Hotline
    54
- Intercom
  55
  - Place an Intercom Call
    55
  - Answer an Intercom Call
    56
- Meet-Me Conference
  56
- Privacy Release
  58
  - Use Privacy Release
    59
  - Cancel Privacy Release
    59
- Queue for External Lines
  59
  - Use Callback Queuing
    60
  - Receive an Automatic Callback
    60
  - Cancel the Callback
    61
  - Use Online Queuing
    61
- Redial
  61
  - Place a Call
    61
- Transfer
  62
  - Transfer a Call
    62
  - Rejoin the Original Party if the Destination Is Busy or Unanswered
    63
- Voice Mail
  63
  - Access Voice Mail with Automatic Sign-On
    63
  - Retrieve a Voice Mail from Another Phone or Outside Location
    63
Chapter 4 ACD Features

65
- ACD Sign on
  65
- ACD Sign off
  68
  - Sign off
    68
- Agent Statistics
  68
  - View Agent Statistics
    68
  - Phone Display for Current Agent Statistics
    69
- Auto Answer on ACD Line
  69
  - Ring Time
    69
- Calls in Queue Display
  70
- Force
  70
  - Activate Force
    70
  - Cancel Force
    71
- Night Service
  71
  - Activate Night Service
    71
  - Cancel Night Service
    71
- Overflow
  72
  - Activate Overflow Manually
    72
  - Cancel Overflow
    72
- Reroute
  72
  - Use Reroute
    72
  - Cancel Reroute While Activating
    73
- Send to Me
  73
  - Use Send to Me
    73
  - Cancel Send to Me
    74
- Work
  74
  - Activate Work
    74
  - Cancel Work
    75
- Wrap up
  75
  - Automatic Wrap up Function
    75
  - Cancel Automatic Wrap Manually
    76
Chapter 5 Centergy® Reporting Application Features

77
- Centergy Reporting Application Features
  77
- Emergency Call Record
  77
  - Start Emergency Call Record
    77
- Message Recall
  77
  - View Messages
    78
  - Phone Display
    78
- Supervisor Alert
  78
  - Send a Supervisor Alert
    78
  - Phone Display for Supervisor Alert
    79
- Transact
  79
  - Use Transact
    79
  - Delete a Partial Transact Code
    79
  - Delete a Complete Transact Code
    80
  - Transact Example
    80
  - Transact Phone Display
    80
- Agent Unavailable with Reason Code
  80
  - Activate Agent Unavailable
    81
  - Cancel Agent Unavailable
    81
Chapter 6 Phone Tests

83
- Phone Tests
  83
  - Basic Procedures
    83
  - Basic Telephone Self-Test
    83
  - Key Lamps Test
    84
  - Informational Tests
    84
  - System Tone Tests
    85
Chapter 7 Feature Codes

87
- Feature Codes
  87
Appendix I Glossary

89
- Glossary
  89

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Aastra ITE Agent Quick Reference

Aastra ITE Agent Quick Reference (2 pages)

Brand: Aastra | Category: Telephone | Size: 0.87 MB

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