Moneris hispeed 6200 Quick Reference Manual page 2

All-in-One Terminal & PINPad
The Moneris HiSpeed 6200 is a handheld, all-in-one terminal
and pinpad. This means both you and your customer enter
information on the handheld so you will need to pass the
6200 back and forth.
Some transactions, e.g., a Credit Purchase without Tip using
a STRIPE Card, may not have customer prompts so you
may not need to pass the terminal.
Helpful Hints
• When the CUSTOMER PRESS OK TO CONTINUE prompt appears,
pass the 6200 to your customer.
• If prompted to enter an Invoice Number:
- key in the number and press OK or
- simply press OK to leave this blank.
• When the customer sees the RETURN TO CLERK prompt,
retrieve the 6200 then press OK to complete the transaction.
• To print the next copy of the receipt, press OK.
• To return to the READY screen after printing the receipts,
press OK.
Admin Shortcut Codes
To begin transactions and reports using the Admin Shortcut
Codes (found in this Reference Guide in square brackets,
e.g. Logon [02]):
1. Press the Admin key until the ENTER ADMIN CODE prompt
appears.
2. Key in the Admin Code and press OK then follow the prompts on
the terminal.
!!! If the OPTION NOT AVAILABLE message appears, press OK,
check the Admin code, press Admin and re-try.
It is the merchant's responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms & Conditions of your Merchant Agreement for details.
MasterCard and VISA Merchant Manuals are available for free download at www.moneris.com/merchant/manuals/index.html .
STRIPE Cards vs. CHIP Cards
The HiSpeed 6200 has two card readers:
• A Magnetic Stripe Card Reader for processing Credit
and Debit cards with a Magnetic Stripe on them.
• A Chip Card Reader for processing Credit cards with a
Chip embedded in them.
Stripe Card for Credit Chip Card for Credit
Every time a cardholder gives you a Credit card for payment,
check for the Chip.
Helpful Hints
• Different Chip Cards will have different prompts. Some
prompt for a PIN (like a debit card), others prompt for a
signature on the receipt (like a stripe credit card) and
others prompt for both PIN and signature.
• If the Chip Card prompts for a PIN, the cardholder must
attempt to enter their PIN. If the PIN is wrong, they will be
prompted to retry. If they forget their PIN, the Chip Card
may complete the transaction and prompt for a signature
or cancel the transaction.
• If the transaction cannot be completed with the Chip Card,
request another form of payment then tell the cardholder
to contact the card Issuer.
OPERATING THE MONERIS HISPEED 6200
Using a CHIP CARD
Credit cards with a chip in them, called CHIP CARDS, must
be inserted into the Chip Card Reader and left in the reader
for the entire transaction. The terminal will prompt you when
it is time to remove the Chip Card from the Chip Card reader.
NOTES: - Not all chip card types are currently supported. If
you insert an unsupported card, you will be
prompted to swipe the card.
- Debit cards will always be swiped.
There are five basic steps to performing a transaction with a
Chip Card.
1. Begin the transaction and follow the prompts.
2. Check for the Chip on the card.
2
3
3. When the SWIPE OR INSERT CARD prompt appears insert the
Chip Card in to the Chip Card Reader with the card facing up and
the Chip closest to the terminal (or pinpad if attached). Leave it
in the reader for the entire transaction.
IMPORTANT: DO NOT REMOVE THE CHIP CARD FROM THE CHIP
CARD READER UNTIL THE REMOVE CARD PROMPT
APPEARS.
4. Follow the prompts and have the Cardholder follow their
prompts.
5. When the REMOVE CARD prompt appears on the terminal,
remove the Chip Card.
Helpful Hints
• The terminal will beep if the Chip Card is left in the Chip Card
Reader after the transaction is completed.
Using the 7800 PINPad
When the optional Moneris 7800 PINPad is attached to the
Moneris HiSpeed 6200, all customer prompts appear on the
7800 and all merchant prompts on the 6200 for all chip card
transactions and these four magnetic stripe card transactions:
- Credit Purchase with Tip
- Debit Purchase
- Debit Refund
- Debit Voids
Magnetic
Stripe Card
For these transactions, you
Reader
must start the transaction
on the 6200 then pass the
7800 PINPad to your
customer.
When they have responded
to all the customer prompts,
retrieve the 7800 PINPad
from your customer and
Chip Card
complete the transaction
Reader
on the 6200.
For all other transactions, the 7800 PINPad simply displays
WELCOME/BONJOUR. You do not need to pass it to your
customer.
IMPORTANT: If a 7800 PINPad is attached to the HiSpeed 6200,
the Chip Card must be inserted into the Chip Card
Reader on the 7800 PINPad.
Helpful Hints
• When the CONTINUE ON PINPAD prompt appears on the
6200, pass the 7800 PINPad to your customer and ask
them to follow the prompts on the pinpad.
• When the APPROVED message appears on the 6200,
retrieve the 7800 PINPad from your customer.