Moneris hispeed 6200 Quick Reference Manual page 4

PERFORMING FINANCIAL TRANSACTIONS ON THE MONERIS HISPEED 6200
All instructions in this Guide begin at the READY screen. To access the READY screen from any other screen, press the Can/Ann key repeatedly on the 6200 until the READY screen appears.
Credit/Debit Purchase [100]
Sale of goods or services using a credit or debit card.
To begin the transaction, key in the purchase amount and
press OK then follow the prompts on the terminal.
NOTE: - If the ENTER TIP AMOUNT prompt appears on
the 6200 or the TIP AMOUNT prompt appears
on the 7800, the customer can add a tip to the
purchase amount. Have the customer:
- key in the tip amount and press OK or simply
press OK to leave the amount as $0.00.
- press OK again to accept the final purchase
plus tip amount.
Credit/Debit Refund [101]
Credits a cardholder's account for a previous credit or debit
purchase.
To begin the transaction, press the Admin key, select
TRANSACTIONS, select REFUND and follow the prompts on the
terminal.
NOTES: - The Original Authorization # is the 6-digit AUTH#
on the original receipt.
- Credit Refund: You sign the Cardholder copy.
Credit/Debit Void
Purchase Void [106]: cancels the original credit or debit Purchase
Refund Void [107]: cancels the original credit or debit Refund
IMPORTANT: The Void MUST be performed in the same
batch as the original transaction. Neither
the original nor the void transaction will
appear on the cardholder's statement.
To begin the transaction, press the Admin key, select
TRANSACTIONS then scroll down and select:
VOID-PURCHASE OR VOID-REFUND.
Then follow the prompts on the terminal.
NOTES: - The amount of the void must equal the full amount
of the original Purchase or Refund.
- The Original Authorization # is the 6-digit AUTH# on
the original receipt.
- Credit Purchase Void: you sign the Cardholder copy.
- Credit Refund Void: the customer signs the
Merchant copy.
Credit Pre-Authorization [102] & Advice [103]
If the final amount of a credit Purchase is not known (e.g. in a
restaurant or a hotel), do NOT perform a Purchase transaction.
Instead, perform a Pre-Authorization for the current purchase
amount:
1. Press the Admin key, select TRANSACTIONS, select PRE-AUTH. and
follow the prompts on the terminal.
NOTES: - If a signature line is printed on the Pre-Auth receipt,
the cardholder must sign the receipt.
- If AUTHORIZATION AMOUNT $###.##-OK?,
SELECT LANGUAGE or SELECT APPLICATION appears on
the 6200 or the 7800, the cardholder must respond to
the prompts.
When the final amount of the purchase is known, perform a
Pre-Auth Advice for the final amount using the same card
number.
2. Press the Admin key, select TRANSACTIONS and select P-A ADVICE.
3. Press F1 (YES) and follow the prompts on the terminal.
NOTE: - The Chip Card does not need to be present for an Advice
transaction.
- The Original Sequence Number is part of the Pre-Auth
Receipt Number. For example,
if the Receipt Number = S35111111-001-002-003-0
then the Sequence Number = 002003
Credit Force Post [103]
Completes a Voice Authorized Purchase on a Credit Card.
1. Press the Admin key, select TRANSACTIONS and select P-A ADVICE.
2. Press F3 (NO) and follow the prompts on the terminal.
NOTE: - At the ENTER ORIGINAL AUTHORIZATION # prompt, key in
the Voice Authorization Number that you wrote on the
paper sales draft when you called for Voice Authorization.
Cheque Authorization [105]
Contacts a cheque auth service that verifies whether a cheque should
be accepted based on the customer's identification.
To begin the transaction, press the Admin key, select
TRANSACTIONS, scroll down and select CHEQUE AUTH and follow
the prompts on the terminal.
NOTE: - For credit card ID, the list of ID types is provided
by the cheque auth service.
- For driver's licence, the list of Province and State codes is
provided by the cheque authorization service.
- Write the Approved # on the cheque.
- Receipts are not printed for Cheque Authorizations.
Private Label Card Transactions
Refer to the Purchase, Refund, Void, Pre-authorization & Advice, and
Force Post instructions to perform Private Label card transactions.
NOTE: If prompted to enter a Promo Code:
- key in the code and press the OK key or
- simply press the OK key to leave this blank.
Private Label Payment & Payment Void
Payment [104]: allows a cardholder to make a payment towards the
balance on their private label credit card.
Payment Void [108]: reverses a private label card Payment made in
error.
Press the Admin key then select TRANSACTIONS then scroll down
and select:
PAYMENT OR VOID-PAYMENT
Then follow the prompts on the terminal.
NOTE: - For Payment Void: the Original Authorization # is the
AUTH# on the Payment receipt.
REPRINT TRANSACTIONS
Reprint Last Customer Receipt or Last Report [29]
This prints a duplicate of the last printout. If the last transaction was
a financial transaction, the Cardholder Copy of the receipt is
reprinted. If it was a report from the Moneris Host (e.g. Merchant
Subtotals), the report is reprinted.
1. Press the Admin key, select ADMIN and select REPRINT.
2. The terminal prints a "*DUPLICATE*" copy of the most recent
receipt or report.
3. Press Can/Ann twice to return to the READY screen.
NOTE: If REPRINT does not appear on the ADMIN FUNCS menu,
there is nothing to print.
Reprint Merchant Receipt [66]
This prints a duplicate of the Merchant Copy of the receipt.
1. Press the Admin key, select REPORTS and select TRANS INQ.
2. If prompted, swipe your POS Admin Card to print the unmasked
card number on the duplicate receipt.
Do NOT press OK.
3. Identify the transaction:
a. Press OK for all card types.
b. Key in the card number and press OK.
c. Key in the dollar amount and press OK.
d. Scroll down to the correct type of transaction and press OK.
e. Key in the date of the transaction and press OK.
4. Press F3 (Display).
5. Scroll down to the correct transaction and press OK.
6. Press F3 (Reprint).
The merchant copy of the receipt is printed.
NOTE: If the transaction was a credit purchase or a credit refund
correction and signature line is turned on, the signature
line is printed.
Helpful Hints
• To scroll through menus, use F1 to move down, use F3 to
move up.
• To select an item, scroll through the list until the item is
highlighted (e.g. LOGON vs. LOGON) then press OK.
• If the backlight goes off (i.e. the display and buttons lose
their green glow), press any key. NOTE: The keys
continue to function even when the backlight is off.