Use Walkaway And Return From Walkaway - Avaya 3905 User Manual

To return to the ACD call:
/
To Conference your Supervisor
during a call in progress:
/
/
To Transfer to a supervisor, during a
call in progress:
/
/
/
Goodbye

Use Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call, during a
non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
/
Call Center Agent features
Press the In-Calls Key.
1. Press the Supervisor
on hold and you can talk privately
with your supervisor.
2. Press the Supervisor
time to have a three-way conversation
with the supervisor and the caller.
1. Press the
Supervisor
2. Press the Supervisor
the supervisor answers.
3. Press the
Goodbye
from the call. The caller remains
connected with your supervisor.
1. Press the
Hold
beside the In-Calls extension flashes.
2. Disconnect the headset before you
leave.
Note: Some headsets have a quick
disconnect feature. You can do a quick
disconnect instead of disconnecting the
headset.
Key. The caller is
Key a second
Key.
Key again when
Key to disconnect
Key. The LCD indicator
36