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Related Manuals for Avaya IP OFFICE 3.2 2420
Summary of Contents for Avaya IP OFFICE 3.2 2420
- Page 1 IP Office 3.2 2420 and 5420 User Guide [15-601077] Issue [7] (5 June 2006)
- Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
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Page 3: Table Of Contents
Table Of Contents The Telephone... 1 About this Guide...1 Overview ...1 Call Appearance Keys ...3 Call Appearance Key Icons ...4 The Display ...5 System Features ...5 Basic Call Handling Features... 6 Answering a Call ...6 Making a Call...7 Clearing a Call...7 Headset Working...8 Speakerphone ...9 Speed Dial...9... - Page 4 2420 and 5420 User Guide System Features ... 33 System Features ...33 Making Calls...33 Answering Calls...34 Call Forwarding ...34 Diverting Calls ...35 Do Not Disturb...35 Voicemail...36 Default Feature Codes ...37 EU24 Expansion Module ... 38 EU24 Overview ...38 Connection ...39 Using the EU24 Expansion Module ...39 Index...
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Page 5: The Telephone
This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems. - Page 6 2420 and 5420 User Guide 1. Display, Call Appearance and Feature Buttons: Call Appearance keys enable you to handle multiple calls and the display shows call information. Details on system features (allocated by your system administrator) can also be displayed. See Call Appearance Keys and Overview of the Function Keys.
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Page 7: Call Appearance Keys
Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance key (e.g. a=) indicates that the line is active. Your system administrator can allocate a call appearance key with: ... -
Page 8: Call Appearance Key Icons
2420 and 5420 User Guide Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys, allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. -
Page 9: The Display
Indicates that the displayed item is the currently selected item. Note The items displayed by your IP phone may differ slightly from the items listed above. System Features System Features can only be set against soft Function Keys by your system administrator. However, your system administrator may allocate you two ‘self administrator’... -
Page 10: Basic Call Handling Features
Basic Call Handling Features Answering a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call: Do one of the following: ... -
Page 11: Making A Call
Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Lift the handset and dial the required number on the key pad. Remember to include the required access code (for example;... -
Page 12: Headset Working
2420 and 5420 User Guide Headset Working When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press illuminated when headset working is activated. To answer an incoming call: ... -
Page 13: Speakerphone
Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call without lifting the handset, or to use the speakerphone with any feature: 1. -
Page 14: Redial
2420 and 5420 User Guide Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your phone stores the last ten numbers dialed. Note If you have dialed the same number twice in succession, it will only have one appearance in the redial list. -
Page 15: Transfer
Transfer The Transfer feature allows you to transfer a call from your phone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press 2. When you hear a dial tone, dial the number to which the call is to be transferred. 3. -
Page 16: Conference
2420 and 5420 User Guide Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes The number of parties allowed in a conference is controlled by your phone system. Two Call Appearance keys are required for the conference feature. To add another party to a call: 1. -
Page 17: Using Speed Dials
Using Speed Dials Overview of Speed Dials The phone can store up to 104 personal speed dials. For a list of the speed dials, press any then press SpDial. To exit the current screen, press The speed dial list is sorted alphabetically. ... -
Page 18: Adding A New Speed Dial
2420 and 5420 User Guide Adding a New Speed Dial To add a new speed dial: 1. Press SpDial. If then press Add. If a message appears stating that the speed dial list is full, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial. To switch between Name and Number entry, press options also change accordingly. -
Page 19: Dialling A Speed Dial Number
Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. To dial a speed dial number: 1. Press SpDial. If 2. To display different pages of speed dials, press name to jump to the page with a matching entry. -
Page 20: Editing A Speed Dial
2420 and 5420 User Guide Editing a Speed Dial To edit a speed dial: 1. Press SpDial. If 2. Press Edit. 3. Select the speed dial entry you want to edit. To display different pages of speed dials, press Key the first letter of the required name to jump to the page with a matching entry. 4. -
Page 21: Using The Call Log
Using the Call Log Overview of the Call Log The phone maintains a call log, to access, press can be a combination of incoming answered calls, incoming unanswered (missed) calls and outgoing calls. You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use. - Page 22 2420 and 5420 User Guide Missed calls are displayed first. You can select from to display all three options, press Logged calls are shown with the most recent first. The name of the called or calling party is shown, if available. ...
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Page 23: Using The Call Log
Using The Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off- hook, press Speaker and dial a new call. Similarly, you can still receive calls and handle them using the dial pad key functions. -
Page 24: Viewing The Call Log
2420 and 5420 User Guide Viewing the Call Log To view the call log: 1. Press Log. If 2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select Outg, press Back and make your selection. -
Page 25: Saving A Call Log Entry To Your Speed Dial List
Saving a Call Log Entry to Your Speed Dial List To save a call log entry to your speed dial list: 1. Press Log. If 2. At default, Missed calls are displayed first. You can select from Alternatively, press Missed or InAns or 3. -
Page 26: Changing Options
Changing Options Changing Ringer Options The IP Office uses 'distinctive ringing' for different types of calls: A repeated single ring for internal calls A repeated double ring for external calls A single ring followed by two short rings for ringback calls. These options are fixed by the IP Office. -
Page 27: Adjusting The Display Contrast
Adjusting the Display Contrast You can adjust the contrast level on the phone display. You can choose from among fifteen levels of contrast. To adjust the display contrast: 1. To exit any other mode, press 2. Press Contrast. A menu with the current contrast setting appears. 3. -
Page 28: Using Self Test
2420 and 5420 User Guide Using Self Test Self test can be used to display information about your phone and to check operation of the lamps and display. The information may be required by your system administrator. To perform a self test: 1. -
Page 29: Language
Language When the phone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanese (Katakana characters). Note ... -
Page 30: Automatic Gain Control (Agc)
2420 and 5420 User Guide Automatic Gain Control (AGC) Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. To select Automatic Gain Control: 1. To exit any other mode, press 2. -
Page 31: Function Keys
Function Keys Overview of the Function Keys Both function keys and display adjacent to the key shows the feature name. Some of these features are default features supported by the phones (e.g. SpDial, Log, Option and Label on the softkeys) and are always available. Others are system features that can only be programmed by the system administrator for function keys. -
Page 32: Display Mode
2420 and 5420 User Guide Display Mode The phone has two display modes. These control the order in which functions are assigned to the display keys. The modes are: Normal Mode: In this mode the 3 pages of provide the SpDial, Log, Option and Label options. ... -
Page 33: Function Key Programming
Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature key, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your system administrator and will appear on a menu screen that is similar to the following: The two tables below list the user programmable features available from Admin and Admin1. -
Page 34: Shorthand Programming Mode
2420 and 5420 User Guide Admin1: The programmable functions available via an Admin1 key. Name Description Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash Shorthand Programming Mode 1. Press Admin or 2. The Admin or Admin1 menu is displayed, similar to the following: Admin Pages With the exception of Expl?, the names shown are the features that you can assign to soft keys. -
Page 35: Longhand Programming
3. On the Admin pages, press 4. When the function required is shown, press 5. If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter the data using the normal phone keypad. 6. -
Page 36: Changing Function Key Labels
2420 and 5420 User Guide Changing Function Key Labels You can replace the default label shown for any function key with you own custom label of up to 13 characters. 1. To exit any other mode, press Edit allows you replace the current labels, see the steps below. ... -
Page 37: System Features
System Features System Features As well as accessing specific features on your phone, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. -
Page 38: Ip Office 3.2 [15-601077] Issue [7] (5 June
2420 and 5420 User Guide Answering Calls To answer calls at your own extension: Pick up the handset or (in headset mode) Press the button associated with the alerting call. The default ring cadences are: Internal calls - single ring cadence. ... -
Page 39: Diverting Calls
Diverting Calls You can divert your calls to another extension. In the examples below, N is the extension to which you want your calls diverted. Note If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number. -
Page 40: Voicemail
2420 and 5420 User Guide Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. -
Page 41: Default Feature Codes
Default Feature Codes The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N, where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on. -
Page 42: Eu24 Expansion Module
EU24 Expansion Module EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 2420/5420 phone to extend the number of call appearance and feature buttons available on the phone. The expansion module has 24 buttons arranged in two columns. Depending on how they have been programmed by your system administrator, these buttons can be used for call appearances or features. -
Page 43: Connection
EU24 Expansion Module Connection Before you can begin using the EU24 Expansion Module, the module must be connected to the phone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions (555- 233-136). Using the EU24 Expansion Module The following section explains how to use the features of the EU24 Expansion Module. -
Page 45: Index
Index about this guide...1 admin/admin1 ...29, 30, 31 alternate display...39 answering calls ...6, 34 automatic gain control (AGC) ...26 bridged appearance ...3 buttons ...1, 39 call appearance keys ...3, 4 call center mode...28 call coverage appearance...3 call log deleting ...21 overview...17 set up ...23 setting ...19... - Page 46 All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya This document contains proprietary information of Avaya and is not to be disclosed or used except in Any comments or suggestions regarding this document should be sent to "wgctechpubs@avaya.com".
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