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Avaya 3905 User Manual

Avaya 3905 User Manual

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Avaya 3905 Digital
Deskphone User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 05.01
Part Code: NN42370-108
Date: March 2013

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  • Page 1 Avaya 3905 Digital Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 05.01 Part Code: NN42370-108 Date: March 2013...
  • Page 2 “Heritage Nortel Software” means the software that documentation provided by Avaya. Avaya is not was acquired by Avaya as part of its purchase of the responsible for the accuracy of any information, Nortel Enterprise Solutions Business in December statement or content provided on these sites and 2009.
  • Page 3 All non-Avaya trademarks are the property of their without the express written consent of Avaya can be respective owners, and “Linux” is a registered a criminal, as well as a civil offense under the trademark of Linus Torvalds.

  • Page 4: Table Of Contents

    Introduction to the Avaya 3905 Digital Deskphone 10 Avaya 3905 Digital Deskphone 10 Avaya 3905 Digital Deskphone keys 11 Your Telephone’s Controls 12 Fixed and programmable telephone keys 12 Fixed Automatic Call Distribution (ACD) Feature Keys 14 Terms you should know 16...
  • Page 5 Call Center Agent/Supervisor Features 28 Headset interface 28 Agent login 28 Login with Agent ID and Multiple Queue Assignment (MQA) 29 Correct errors during the login procedure 30 Default login 31 Agent logout 31 Call Center Agent features 32 Use Activity Code 32 Answer Call Center calls 32 Call Forcing 33 Use the Emergency Key 34...
  • Page 6 Make a call 45 Use the Predial feature 45 Auto Dial 46 Ring Again 47 Redial last number called 47 Use Speed Call 48 Make a System Speed Call 49 Use Hot Line 49 Make an Intercom call 50 Answer a call 51 While on an active call 52 Place a call on Hold 52 Transfer a call 52...
  • Page 7 Set up a Conference call 66 Join a call 67 Selectable Conferee Display and Disconnect 68 Use Group Call 69 Additional Call Features 71 Use the buzz signal 71 Call Page to make an announcement 71 Charge or Force Charge a call 72 Enhanced Override Feature 74 Forced Camp-on 75 Override Feature 76...
  • Page 8 Set-to-Set Messaging 97 Corporate Directory 100 Accessories for the Avaya 3905 Digital Deskphone 103 Accessory Connection Module (ACM) 103 Additional Key Caps 103 Analog Terminal Adapter (ATA) 103 Computer Telephony Integration Adapter (CTIA) 103 Display-based Expansion Module 103 External Alerter and Recorder Interface 103...

  • Page 10: Introduction To The Avaya 3905 Digital Deskphone

    Introduction to the Avaya 3905 Digital Deskphone Introduction to the Avaya 3905 Digital Desk- phone Your Avaya 3905 Digital Deskphone provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required.

  • Page 11: Avaya 3905 Digital Deskphone Keys

    Introduction to the Avaya 3905 Digital Deskphone Avaya 3905 Digital Deskphone keys The Avaya 3905 Digital Deskphone features: • Eight Programmable Line (DN)/Feature Keys (self-labeled), giving you access to eight different lines (DNs) or features. • Four Context Sensitive Soft Keys (self-labeled) •...

  • Page 12: Your Telephone's Controls

    Your Telephone’s Controls Your Telephone’s Controls Fixed and programmable telephone keys Use the to control the Volume Control Bar volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side.
  • Page 13 Context Sensitive Soft Keys. Context Sensitive Soft Keys are configured    for various features on the Avaya 3905 Example: Digital Deskphone. The Keys are Soft located below the display area. These keys have an LCD label above them that changes based on available features or the active application.

  • Page 14: Fixed Automatic Call Distribution (Acd) Feature Keys

    Your Telephone’s Controls Fixed Automatic Call Distribution (ACD) Feature Keys The fixed feature keys on your Avaya 3905 Digital Deskphone are labeled at the factory. The default feature keys are: Headset, Call Supervisor, Emergency, Not Ready, Make Busy, and In-Calls. The Headset and In-Calls keys can not be reconfigured.
  • Page 15 Your Telephone’s Controls Press the Key to put the agent Not Ready position in a Not Ready state. The Not Ready state takes the agent out of the ACD queue without logging the agent out. The Not Ready state allows the agent to perform and record post call processing duties connected to ACD calls.

  • Page 16: Terms You Should Know

    Off-hook — Off-hook is a term used to indicate that the telephone is active and ready to make a call. On the Avaya 3905 Digital Deskphone you can go off-hook when you press your Individual DN Key only. The Avaya 3905 Digital Deskphone does not go off-hook when you press the In-Calls Key or your Primary (ACD) DN Key.

  • Page 17: Directory Numbers

    Switchhook — The switchhook is the button the optional handset presses down, disconnecting your call, when you replace the handset. When you lift the handset on the Avaya 3905 Digital Deskphone you must press an Individual Line (DN) Key to receive dial tone.

  • Page 18: Your Telephone's Display

    Deskphone. An example of an idle display is shown in the following figure. Avaya 3905 Digital Deskphone display The upper portion of the display on the Avaya 3905 Digital Deskphone gives line and feature status information, the lower display area is a two line feature information display.

  • Page 19: Options List

    Options List Options List The Options List allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset type, and Display diagnostics.

  • Page 20: Select A Language

    Options List Select a language The display is available in multiple languages. After you select  from menu, Options List 1. Use the Keys to highlight Navigation the desired language (e.g., German).  2. Press the Select Key.   ...
  • Page 21 Quit Key or Options Key to exit. Note: For a detailed example of using the dial pad to enter text into your Avaya 3905 Digital Deskphone, please see “Add a Personal Directory entry” on page 88. To restore key label(s): 1.

  • Page 22: Adjust Screen Contrast

    Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select  from the Options List menu; From the screen, press the Contrast    Key to decrease the display Lower contrast level, or press the Higher...

  • Page 23: Choose Ring Type

    Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select from menu; Options List 1. Use the Navigation Keys to scroll through the list of ring types. ...

  • Page 24: Use Live Dial Pad

    Options List Use Live dial pad The Live dial pad option allows you to press any dial pad key to automatically access a dial tone. After you select  from the Options List menu; From the screen, press Live dialpad ...

  • Page 25: Enable Call Timer

    Options List Enable Call timer The Call timer enable option measures how long you are on each call. After you select  from the menu; Options List From the Call timer screen, press the     Key to turn on the Call timer, or press the Key to turn off the Call timer.

  • Page 26: Headset Type Selection

    Key to turn off Headset port on call. Press the Key to save changes. Press the Key or Key to exit. Done Quit Options Note: Additional equipment is required to implement this option. For more information please contact your Avaya distributor.

  • Page 27: Activate Headset Port External Alerter

    The Display diagnostics option tests the functionality of your telephone’s display screen and indicator lights. This option also provides information on the firmware currently in use on your Avaya 3905 Digital Deskphone. After you select   from the menu;...

  • Page 28: Call Center Agent/Supervisor Features

    If you want to return to headset mode press the Headset Key. The headset LED will light steadily, and all calls will be presented to the headset. Note: Refer to your distributor for the latest product bulletin from Avaya recom- mending headset types for use with the Avaya 3905 Digital Deskphone.

  • Page 29: Login With Agent Id And Multiple Queue Assignment (Mqa)

    Call Center Agent/Supervisor Features Login with Agent ID and Multiple Queue Assignment (MQA) The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID (if your queue requires one) followed by up to five ACD DNs and priority values (if priority values are being used) terminated by .

  • Page 30: Correct Errors During The Login Procedure

    Call Center Agent/Supervisor Features To login with Supervisor ID and with Priority: your Agent ID Dial  Supervisor ID ACD DN 1   Priority 1 ACD DN 2   Priority 2 ACD DN 3  Priority 3 ACD DN 4 ...

  • Page 31: Default Login

    Call Center Agent/Supervisor Features Default login If you normally use the same telephone, you need not repeat the entire login process at the beginning of each shift. The default login places you in the same ACD queues and the same supervisor that the set had in the previous login. Default login: 1.

  • Page 32: Call Center Agent Features

     Answer Call Center calls The In-Calls Key is the lower right-hand key on your Avaya 3905 Digital Deskphone. The In-Calls Key is your main ACD extension (Primary DN). The In-Calls Key allows you to answer the next queued call on the primary DN. This key presents only ACD calls.

  • Page 33: Call Forcing

    Call Center Agent features To end an ACD call: Press the Goodbye Key. Goodbye Press the Key. In-Calls Replace the Handset to terminate a call. Press an Individual Line Key (non-ACD).  This will remove you from the queue. Press the Not Ready Key.

  • Page 34: Use The Emergency Key

    Call Center Agent features Use the Emergency Key When you have an emergency situation: Press the Emergency Key. The indicator flashes while your supervisor is called. When your supervisor picks up the call, the LED indicator lights continuously and you have a three-way conference.

  • Page 35: Answer Or Make Non-Acd Calls

    Call Center Agent features Answer or make non-ACD calls An Individual DN allows you to make outgoing calls and to receive non-ACD incoming calls. If you do not have an active call when the LCD indicator flashes, you can press the corresponding Individual DN Key and answer the call. To make a non-ACD call: 1.

  • Page 36: Use Walkaway And Return From Walkaway

    Call Center Agent features To return to the ACD call: Press the In-Calls Key. To Conference your Supervisor during a call in progress: 1. Press the Supervisor Key. The caller is on hold and you can talk privately with your supervisor. 2.
  • Page 37 Call Center Agent features To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): 1. Press the Key. Not Ready 2. Press the Key. Hold 3. Disconnect the headset. To return from Walkaway: 1.

  • Page 38: Call Center Supervisor Features

    Call Center Supervisor features Call Center Supervisor features In addition to the features described in this section, your network administrator can assign any feature listed in the “Agent features” section to a supervisor's telephone (except Supervisor). Agent Keys Agent Keys allow you to connect, observe, or monitor the status of each Agent position.

  • Page 39: Call Agent

    Goodbye Use the Supervisor Observe and Supervisor Headset Jack The Supervisor Observe Key is located in the upper left corner of the Avaya 3905 Digital Deskphone. It has an associated LED. A supervisor can listen in on an active call at an ACD terminal by connecting the headset into the jack near the Supervisor Observe Key on an agent’s telephone.

  • Page 40: Observe Agent

    Call Center Supervisor features To mute the Supervisor headset: Press the Supervisor Observe Key a second time and the to put the supervisor headset on mute. The LED turns off. Observe Agent To observe an agent: 1. Press the Observe Agent Key.

  • Page 41: Night Service

    Call Center Supervisor features To stop Interflow: Press the Key again. Interflow  Night Service To enter Night Service: Press the Night Key and dial (6=N for Night).  The indicator lights continuously. All calls in the queue and new calls receive Night Service.

  • Page 42: Viewing Queue Status

    Viewing queue status Viewing queue status The ACD Calls Waiting status indicator The LCD indicator beside the Calls Waiting key gives you a visual indication of the number of calls in the ACD queue. The following table lists the four states of the Calls Waiting LCD indicator.

  • Page 43: Display Queue

    2 second intervals. The queues are presented in the order in which they were entered at login. The Display Queue Key may be configured on your Avaya 3905 Digital Note 2: Deskphone as a Fixed Feature Key or as a Programmable Line (DN)/Feature Key.

  • Page 44: Display Agent Status

    Viewing queue status Display agent status The Display Agent feature gives ACD Supervisors a summary of the current status of all agent positions for which they have Agent Keys. Press the Display Agent Key.  The display shows summary of the current status of all agent positions which have a key assigned on the supervisor's phone.

  • Page 45: Your Telephone's Non-Acd Call Features

    This section describes features that you can use when you make a call. There are several ways to make a call from your Avaya 3905 Digital Deskphone. To make a call from your telephone, use the features described in this chapter.

  • Page 46: Auto Dial

    Make a call Note 2: Press the Key to insert a Pause 1.5 second pause in the dialing string. 2. Press an Individual Line (DN) Key to  receive dial tone. The displayed predialed number is automatically dialed. Note: You cannot use the Predial feature if the Live dial pad feature is active.

  • Page 47: Ring Again

    Make a call Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party.

  • Page 48: Use Speed Call

    Make a call 2. Press the (DN) Key Individual Line  again. The last number you dialed is automatically redialed. Use Speed Call The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list.

  • Page 49: Make A System Speed Call

    Make a call To make a Speed Call: 1. Press an Individual Line (DN) Key.  2. Press the Key or Speed Call Controller   Speed Call User Key. The screen displays . Dial the Speed Call code assigned to the telephone number.

  • Page 50: Make An Intercom Call

    Make a call To use Hot Line: Press the Hot Line Key.  The Hot Line Key automatically dials the number. Note: If your main DN is a Hot Line, lift the handset. The Hot Line dials the number automatically. Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key.

  • Page 51: Answer A Call

    Answer a call Answer a call When you receive an incoming call on an Individual Line (DN), your telephone rings and the LCD indicator flashes. To answer a call: Press the (DN) Key Individual Line  beside the flashing LCD indicator. Note: If you have the handset option and you pick up the handset, you must also press the Key, otherwise the handset is not operable.

  • Page 52: While On An Active Call

    While on an active call While on an active call This section describes features that you can use while on an active call on an Individual Line (DN). Place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Line (DN).

  • Page 53: Use Timed Reminder Recall

    While on an active call 3. Press the Key to switch between Swap   talking with the original caller and the new caller. Press the Connect Key to complete the transfer. The two callers are connected and your telephone is ready to make or receive new calls.

  • Page 54: Use Attendant Recall

    While on an active call If the transferred call is not answered, your telephone rings: 1. Press the Individual Line (DN)  beside the flashing LCD indicator. 2. Press the Transfer Key and repeat the  transfer (to a different DN). Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to...
  • Page 55 While on an active call 2. Press the Key. The call parks on the  System Park DN. To park a call on a DN other than the System Park DN: 1. Press the Key. Park  The screen displays  ...

  • Page 56: Calling Party Number/Charge Account

    While on an active call Calling Party Number/Charge Account The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call. To record the calling party number or charge account number: 1.

  • Page 57: Display Incoming Calls

    While on an active call Display incoming calls The Display Key allows you to be on an active call and display an incoming caller’s name and/or number, if not automatically displayed, without interfering with the call in progress. To view the name of a second caller while on a call in progress: 1.

  • Page 58: Incoming Calls

    Incoming calls Incoming calls This section describes features that you can use with incoming calls to an Individual Line (DN). Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service.

  • Page 59: Activate Call Pickup

    Incoming calls Activate Call Pickup Call Pickup allows you to pick up a non-ACD call from any telephone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1. Press an (DN) Key.

  • Page 60: Use Call Waiting

    Incoming calls Use Call Waiting Call Waiting puts your current non-ACD call on hold, while you answer an incoming call. Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it.

  • Page 61: While You Are Away From Your Desk

    While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk. Forward calls The Call Forward feature allows you to direct your calls to ring at another Line (DN).

  • Page 62: Forward Internal Calls Only

    While you are away from your desk To cancel Call Forward: 1. Press the Check Forward Key.  2. Press the Key. Cancel Forward  Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN.

  • Page 63: Use Remote Call Forward

    While you are away from your desk Use Remote Call Forward The Remote Call Forward feature allows you (from any telephone other than your own) to forward calls directed to your Individual Line (DN) to another telephone. To activate Remote Call Forward: 1.
  • Page 64 While you are away from your desk 2. If you call from a telephone outside the system, first your Direct Inward dial System Access number and wait for dial tone. Dial the Remote Call Forward Deactivate FFC. Dial your Station Control Password. Dial your Individual Line (DN).

  • Page 65: Secure Your Telephone

    Secure your telephone Secure your telephone You can lock your telephone with a password so that no one can make calls on your Individual Line (DN). To lock your telephone: 1. Press an Individual Line (DN) Key.  Dial the Electronic Lock Activate FFC and your Station Control Password.

  • Page 66: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

  • Page 67: Join A Call

    Talk with more than one person Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your telephone must be configured with either a second line (DN) or a Call Waiting Key.

  • Page 68: Selectable Conferee Display And Disconnect

    Talk with more than one person Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: 1.

  • Page 69: Use Group Call

    Talk with more than one person Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. To call group members: 1.
  • Page 70 Talk with more than one person To answer a Group Call: Press the (DN) Key Individual Line  beside the flashing LCD indicator. Note 1: If you are on a call and you receive three 10-second tones, this is the notification of a group call on your current extension.

  • Page 71: Additional Call Features

    Additional Call Features Additional Call Features Use the buzz signal Buzz allows one person, whose telephone is linked to another telephone, to signal the other telephone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the telephone linked to yours: Press the...

  • Page 72: Charge Or Force Charge A Call

    Additional Call Features Charge or Force Charge a call Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. To charge or force charge a local or a long-distance call to an account before you dial: 1.
  • Page 73 Additional Call Features 4. Press the Key. You return to your  call. To charge a call to an account when you transfer a call: 1. Press the Transfer Key.  The call is placed on hold. 2. Press the Key.

  • Page 74: Enhanced Override Feature

    Additional Call Features 5. Press the Key to switch between Swap   talking with the original caller and the new caller. Press the Connect Key to complete the conference. Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on.

  • Page 75: Forced Camp-On

    Additional Call Features Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: a telephone number and receive Dial a busy signal.

  • Page 76: Override Feature

    Additional Call Features Override Feature You can Override a busy signal and interrupt another call. To override a busy/engaged signal: Dial a telephone number and receive a busy signal. 2. Press the Key, or enter the Override  Override FFC. The people on the call in progress receive a tone for approximately one second;...

  • Page 77: Radio Paging

    Additional Call Features Radio Paging Some telephone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer. The paged person answers the call when they enter a special Paging “Meet - me” code from any telephone.
  • Page 78 Additional Call Features Note 1: The person you have paged can proceed to any telephone, enter their Radio Paging Answer code plus their own DN. This action connects you and the person paged. Note 2: You receive a fifteen second, high pitched tone, then silence if the party paged does not answer the call within a preset time period.

  • Page 79: Voice Call

    Additional Call Features Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else’s telephone speaker. To make a voice call: 1. Press an Individual Line (DN) Key.  2. Press the Voice Call Key.
  • Page 80 Additional Call Features Stop Conf Reply More... Comp Forwrd More... Soft key Action Play Play the voice mail message. Delete Delete the voice mail message. Call Call the telephone number that left the voice mail message. More... Display the next layer of soft keys. Stop Stop playing the voice mail message.

  • Page 81: Directory Display And Navigation

    Directory display and navigation Directory display and navigation With the Avaya 3905 Digital Deskphone display, you can view two lines of information. The figure below shows the status once you log into the directory. Access your Callers List, Redial List, or Personal Directory...

  • Page 82: Directory Password Protection

    Directory password protection You can password protect your Personal Directory, Callers List, and Redial list on the Avaya 3905 Digital Deskphone. If password protection is activated, you will be asked to enter your password each time you press the Directory/Log Key.
  • Page 83 Directory display and navigation  7. Press the Key. Enter  Dial the password again to confirm your password.  9. Press the Enter Key.   10. Press the Done Key to save changes.  11. Press the Key or the Quit Quit Key to exit.
  • Page 84 Directory display and navigation 6. Press the Key again to select Select  .  7. Press the Key to disable password  protection.  8. Press the Done Key to save changes.  9. Press the Quit Key or the Quit Directory/Log Key to exit.

  • Page 85: Call Log

    The oldest call is stored at the top of the list. The newest call is stored at the bottom of the list. The Avaya 3905 Digital Deskphone Call Log list holds up to 100 entries for incoming and 20 entries for outgoing calls. The Avaya 3905 Digital Deskphone can copy a number from the Callers List or Redial List and store it in the Personal Directory.

  • Page 86: Access And Use The Redial List

    Access and use the Redial List The Redial List records your last 20 outgoing calls and can be password protected. On the Avaya 3905 Digital Deskphone, you can copy these numbers to your Personal Directory. To access the Redial List using the Directory/Log Key: 1.
  • Page 87 Call Log 2. Use the Keys to highlight Navigation .  3. Press Select.  To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key: Press the Redial Key.   You are presented with the most recently dialed number.

  • Page 88: Use The Personal Directory

    “AddNew” Key or by using the Personal Directory PC Utility application. The Personal Directory PC Utility uses an accessory cartridge to connect your PC and your Avaya 3905 Digital Deskphone. You can create a directory on your Personal Computer and transfer it to your Avaya 3905 Digital Deskphone.
  • Page 89 Use the Personal Directory Example: To enter the name and telephone number for Chris: Dial the name using the key pad. Note: Press the Up Navigation Key to access special characters you may want to include in the name. Use the Navigation Keys to locate the character you want to include.

  • Page 90: Add An Incoming Call

    Use the Personal Directory Add an incoming call 1. Press the Copy Key. The displays shows the message  . 2. Press the Directory Key.   3. Press Next to copy the incoming call   without editing the name. Edit the number, if required (see note for step 4) and go to step 5.

  • Page 91: Add An Outgoing Call

    Use the Personal Directory Add an outgoing call 1. After the person you called answers, press the Copy Key. The displays shows . 2. Press the Directory Key.   3. Add the name, using the dial pad, Delete, and Case Keys as needed.

  • Page 92: Delete Or Edit A Personal Directory Entry

    Use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1. Use the Keys to highlight Navigation the entry you want to edit or delete. 2. Press the Delete Key to delete the ...

  • Page 93: Delete Your Personal Directory

    Use the Personal Directory Delete your Personal Directory To delete your Personal Directory:  1. Press the Key. Delete List  The display shows  . 2. Press the Key if you want to delete     all the entries in your Personal Directory, or press the Key if you want to return to the top of the...

  • Page 94: Use Card View

    Use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Use the Navigation Keys to highlight the desired name.  2. Press the right Navigation Key.

  • Page 95: Search For An Entry

    Use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory. To search for an entry: 1. Use the Keys to highlight Navigation .  2. You may press the Key or Select ...
  • Page 96 Use the Personal Directory 4. Press to copy the incoming call Next   without editing the name. Edit the number, if required (see note for step 5), and go to step 6.    Press Clear to make changes to the name before saving.

  • Page 97: Set-To-Set Messaging

    Set-to-Set Messaging With the Set-to-Set Messaging application activated, an internal caller using an Avaya 3903, 3904, or 3905 Digital Deskphone receives a quick visual message, which you have selected, whenever they dial your telephone number. The length of your message is limited to 24 characters. The message is entered through the dial pad keys using a process similar to the one used for entering names in the Personal Directory.
  • Page 98 Set-to-Set Messaging 2. From the screen, use the Edit Mode to enter a text message. Press dial pad Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Key to exit the screen Cancel without saving changes.
  • Page 99 Set-to-Set Messaging 3. From the screen, use the Edit Mode to customize the message. dial pad Press the Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Key to Cancel exit the screen without saving changes.

  • Page 100: Corporate Directory

    Corporate Directory Note 2: If messages have been provided by your network administrator, up and down arrows appear on the right side of the display. The Keys appear for the most recently selected message. 2. Press the Key or the Quit Applications Key to exit the...
  • Page 101 Corporate Directory Note 1: The comma is the first character on  Key on your dial pad.  Note 2: You do not need to enter the entire name. When the Done Key is pressed, the application will highlight the first directory entry that matches the text that you entered.
  • Page 102 Corporate Directory To find another directory listing or to refine your current directory search: Press the NewFind Key to begin a new   search, or press the Key to Resume enter additional characters so that you may narrow your search. To exit the Corporate Directory application: Press the...

  • Page 103: Accessories For The Avaya 3905 Digital Deskphone

    Computer Telephony Integration Adapter (CTIA) The Computer Telephony Integration Adapter (CTIA) provides an interface between your Avaya 3905 Digital Deskphone and your PC for first party call control applications. The CTIA also functions as a Personal Directory PC Utility Cartridge when used with the optional Personal Directory PC Utility software.

  • Page 104: Handset

    Accessories for the Avaya 3905 Digital Deskphone Handset The Avaya 3905 Digital Deskphone is not shipped with a handset. A handset is available as a hardware option for the telephone. Headsets Amplified and unamplified Headsets are compatible with your Avaya 3905 Digital Deskphone.

  • Page 105: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Call Detail Recording Make Set Busy Deactivate Charge Account Call Forward All Calls Malicious Call Trace Activate Call Forward All Calls Override Deactivate Call Forward All Calls Verify Radio Paging Internal Call Forward Radio Paging Access Activate Internal Call Forward...
  • Page 106 Auto Dial 46 Context Sensitive Soft Keys 16 display number 46 copy from Redial List 95 Automatic Answerback 58 Copy Key 12 Avaya 3904 Digital Deskphone Corporate Directory 100 display 18 date format 25 Busy Override 76 Date/time display feature 16...
  • Page 107 Directory Number (DN) Key 13 talk/listen 39 Directory/Log Key 82 Headset Key 12 display headset port external alerter 27 Avaya 3904 Digital Deskphone headset port on call 26 headset type, setting 26 Display Agents 44 headsets 104 display diagnostics 27...
  • Page 108 Index Select Key 19 add an entry 88 Volume Control Bar 12 Card View 94 delete directory 93 delete entries 92 language selection 20 edit entries 92 Last Number Redial 47 make calls from directory 93 Line (DN) Key 12 search 95 Line Key 13 Personal Directory PC Utility 103...
  • Page 109 Index Selectable Conferee Display and Dis- connect 68 Set-to-Set Messaging 97 Shared Directory Numbers 17 special characters, entering 21 Special dial tone 17 Speed Call 48 Speed Call Controller 48 Speed Call, System 49 Station Control Password 63 Supervisor 29 Supervisor ID 29 Switchhook 17 System Speed Call 49...

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