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Avaya 3641 Administration Manual

Ip wireless handset with session initiation protocol (sip)
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Avaya 3641/3645/6120/6140 IP Wireless Handset
with Session Initiation Protocol (SIP)
Administration Guide
21-603998
Issue 2

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Summary of Contents for Avaya 3641

  • Page 1 Avaya 3641/3645/6120/6140 IP Wireless Handset with Session Initiation Protocol (SIP) Administration Guide 21-603998 Issue 2...
  • Page 2 Avaya customers the Documentation or other materials and other parties through the Avaya available to End User. “Designated Support Web site: Processor” means a single stand-alone Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 3 User, whether as stand-alone products or use without the express written consent of pre-installed on Hardware. “Hardware” Avaya can be a criminal, as well as a civil, means the standard hardware originally sold offense under the applicable law. by Avaya and ultimately utilized by End Third-party components User.
  • Page 4 United States. For additional support Marks without the express written telephone numbers, see the Avaya Web permission of Avaya or the applicable third site: http://www.avaya.com/support party. Avaya is a registered trademark of Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 5: Table Of Contents

    Diagnostics ......................54   Restore defaults ....................54   Demos ........................55   WPA2 Enterprise PEAP Certificate Enrollment and EAP-FAST Manual PAC Provisioning ....................56   Admin menu default table ................... 60  Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 6 Chapter Seven: Testing a handset ..............63   Chapter Eight: Certifying the handsets ............65   Conducting a Site Survey ..................65  Chapter Nine: Using the Avaya 3641/3645/6120/6140 IP Wireless Handset ..................... 69   Startup sequence ....................69  Handset modes ....................

  • Page 7: Chapter One: Introduction

    Deploying Enterprise-Grade Wi-Fi Telephony Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Telephones that is available at The Avaya SVP Server is also known as the AVPP or the Avaya Voice Priority Processor. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 8: Software

    Downloads. Choose the software version from the list of available downloads. Customer support Avaya provides a telephone number to report problems or to ask questions about your product. For a full list of support telephone numbers, refer to http://www.avaya.com/support.

  • Page 9: Chapter Two: Avaya 3641/3645/6120/6140 Ip Wireless Handset Overview

    Consult the VIEW Certified AP Guide for more information. In a SIP environment, each handset may have up to six sets of credentials to identify itself as belonging to a particular user. The Avaya Aura® configuration establishes the maximum calls per line. .

  • Page 10: Wlan Quality Of Service

    The CCX program requires WLAN client devices operating on Cisco APs to use a defined set of industry standards and Cisco-specific features. The Avaya 3641/3645/6120/6140 IP Wireless Handset has been certified by Cisco as CCXv4 compliant. When you select the CCXv4 operating mode on the handset, it automatically initiates the required set of Cisco-specific and industry standard QoS mechanisms.

  • Page 11: Wlan Security

    Protocol (TKIP). FSR provides strong security measures for authentication, privacy and data integrity along with fast AP handoff on Cisco APs. The handset supports Wired Equivalent Privacy (WEP) with both 40-bit and 128-bit encryption. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 12: Minimum System Requirements

    Public Key Infrastructure (PKI). The Avaya Wireless Application Interface Gateway is also referred to in this document as the “OAI Gateway”, “Open Applications Interface Gateway” or simply “OAI”. The model number on the label is “MOG700.” The Installation document for the Open Applications Interface (OAI) Gateway is available at https://support.avaya.com/css/P8/documents/003745895.

  • Page 13: System Diagram

    Avaya 3641/3645 IP Wireless Handset Overview System diagram The following diagram shows the Avaya components residing on a network with APs and wireless LAN Ethernet Switch. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 14: System Components

    SVP Server is a wired LAN device that is required when using SpectraLink Voice Priority for QoS. This device may be referred to as the Avaya SVP Server, the Avaya Voice Priority Processor or the Nortel WLAN IP Telephony Manager 2245. See the Avaya SVP for complete information.
  • Page 15 Best Practices Guide for Deploying SpectraLink 8020/8030 for additional guidance. Wireless Telephones Avaya 3641/3645/6120/6140 IP Wireless Handsets cannot roam with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a Layer-2 tunnel across subnets that enable the handsets to roam.
  • Page 16 Cisco Secure Access Control Server (ACS), v4.1  FreeRADIUS v2.0.1 and 1.1.7 Other RADIUS servers may work properly with Avaya handsets, but have not been tested. Inquiries on untested servers will receive limited, “Best Effort” support. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide...

  • Page 17: Avaya 3641/3645/6120/6140 Ip Wireless Handset Specifications

    Avaya 3641/3645 IP Wireless Handset Overview Avaya 3641/3645/6120/6140 IP Wireless Handset specifications Avaya 3641 IP Wireless Handset Avaya 3645 IP Wireless Handset Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 18: Table Of Specifications

    Up to five lines of text plus two icon status rows and one row for softkey labels. 3641/6120 Dimensions 5.7" x 2.0" x 0.9" (14.5 x 5.1 x 2.3 cm) 3645/6140 Dimensions 5.4" x 2.0" x 0.9" (13.7 x 5.1 x 2.3 cm) Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 19 Standard Battery Pack capacity 4 hours talk, 80 hours standby Extended Battery Pack capacity 6 hours talk, 120 hours standby Ultra-Extended Battery Pack capacity 8 hours talk, 160 hours standby Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 21: Chapter Three: Sip Integration Factors

    SSON Option section below for additional data. The Avaya Wireless Application Interface Gateway is referred to in the handset menus and elsewhere in this document as the “OAI (Open Application Interface) Gateway”. It is a gateway that manages third party vendor programming such as for nurse call systems or facility directories.

  • Page 22: Sample Dhcp Server Configuration File

    The handset can use DNS for HTTP server IP addresses, SNMP server IP addresses and the Avaya Aura® Session Manager IP address. SSON Option The SSON option follows these rules: ...
  • Page 23 # and all other clients get addresses in the range 192.168.0.150 to # 192.168.0.199. class "AvayaPhones" { match if substring (option vendor-class-identifier, 0, 11) = "Avaya"; # subnet definition also sets netmask option 1 subnet 192.168.0.0 netmask 255.255.255.0 { # DHCP lease pool for Avaya phones pool { allow members of "AvayaPhones";...
  • Page 24 # define the OAI server address option 152 option oai-server 192.168.0.6; # option 152 # DHCP lease pool for other devices pool { deny members of "AvayaPhones"; range 192.168.0.150 192.168.0.199; next-server 192.168.0.1; option tftp-server-name "192.168.0.1"; Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 25: Chapter Four: System Configuration

    (HAT) customer service for more information about this tool. The Avaya 3641/3645/6120/6140 IP Wireless Handset is designed to be initially configured with minimum system requirements using the HAT tool. Thereafter, you can use the Remote Configuration File method to set the remaining parameters. See the section below for more information.

  • Page 26: Configuration Flow Chart

    Configuration flow chart (Each step is explained in the following pages) Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 27: Configuring Avaya Aura ® Session Manager And Avaya Aura ® Communication Manager

    Note that if the handset cannot find one or both of these files, the handset will initialize using previously stored parameters. A sample 46xxsettings.txt file is available on the Avaya website. You may use the sample file as a starting point and edit it according to your system requirements.

  • Page 28: Remote Configuration Files

    The username is entered into the handset at the login prompt or specified by the parameter SIP_USERNAME1 in a remote configuration file. See Chapter 6: Configure Each Avaya 3641/3645/6120/6140 IP Wireless Handset, section The Admin Menu, subsection Registration.

  • Page 29: The 46Xxsettings.txt File

    Any line which does not match one of the previous statement types is ignored and, therefore, can be treated as a comment. By convention, in the settings files distributed by Avaya, any line intended to be ignored by the phone or read as a comment starts with “##”.

  • Page 30: The Handset-Specific Files

    SIP_USERNAME (1-6): the first set is required (SIP_USERNAME1 and SIP_PASSWORD1) unless they are to be entered at handset startup in the login screen or are already added in HAT or Admin menus. Usernames 2-6 are optional Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 31 SET SIP_LINE3 "4711" SET SIP_LINE4 "4712" SET SIP_LINE5 "4713" SET SIP_LINE_CALLID1 "4711 Miller" SET SIP_LINE_CALLID2 "4711 Miller" SET SIP_LINE_CALLID3 "4711 Miller" SET SIP_LINE_CALLID4 "4712 Smith" SET SIP_LINE_CALLID5 "4713 Johnson" SET SIP_FAVORITES 1231;"Favorite1",1232;"Favorite2" Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 32: Loading Sip Configuration Files Onto Http/Tftp Server

    HTTP server, the exact location of the files must be specified in the HTTP Server Directory Path setting. See the Admin menu options for more information. Ensure the HTTP/TFTP server is started. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 33: Chapter Five: Downloading And Installing The Handset Software

    Chapter Five: Downloading and installing the handset software All Avaya 3641/3645/6120/6140 IP Wireless Handsets are shipped with a software load that allows them to associate to a wireless LAN and download functional software from a HTTP/TFTP server once properly configured. For the handsets to perform properly, you...
  • Page 34 Configuration sequence Download the latest Avaya 3641/3645/6120/6140 IP Wireless Handset IP software from http://support.avaya.com. Load the latest version of the SIP software and place it on the designated server and ensure the server is started. The slnk_cfg.cfg is downloaded first by the phone, and defines the SIP code files that will be subsequently downloaded.
  • Page 35 For future software upgrades, update the files that are stored on the HTTP/TFTP server. Each time you power on the handset, the handset checks with the HTTP/TFTP server to ensure that the handset has the proper software version. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 37: Chapter Six: Configuring Each Avaya 3641/3645/6120/6140 Ip Wireless Handset

    Chapter Six: Configuring each Avaya 3641/3645/6120/6140 IP Wireless Handset To configure the Avaya 3641/3645/6120/6140 IP Wireless Handset, carry out the following steps: Power up the handset and download the software. If the handset code needs to be updated, the SIP code will now download to the handset. The status bar will increment fully across the display for each function that is being performed in the download process.
  • Page 38 Del softkey. To replace an entry, delete the entry by pressing the Clr softkey and then enter the new data. To edit an existing entry, use Nav◄ and Nav► to move the cursor Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 39: Admin Menu Table

    Telephony Protocol *Type 033 Type 056 PTT/Emerg. Button Emergency Dial Emergency # [Enable/Disable] Emergency [Enter Number] Number [Enter Name] Push-to-talk [Enable/*Disable] Allowed Channels *Channel 1 *Channel 2 *…. *Channel 24 Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 40 15 seconds 30 seconds 1 minute 5 minutes *10 minutes Location Server IP Enter IP ELP Port Enter Port *8552 Network Config IP Addresses *Use DHCP Static IP Phone IP Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 41 Pre-Shared Key WPA-PSK *Passphrase Pre-Shared Key Cisco FSR Username Password WPA2-Enterprise Authentication *EAP-FAST PEAP Fast Handoff *CCKM Username Password Delete [Cert./PAC] *SVP DSCP tags WT in call (*46) WT standby Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 42 Network Config Reg. Domain  [802.11 Config] a  [ 802.11a]† 5.150–5.250 5.250–5.350 DFS 5.470–5.650 DFS 5.470–5.725 DFS 5.725–5.825 5.725-5.850 ‡b & b/g mixed g only Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 43: Phone Configuration

    “CCX” to “Custom” or vice versa, you must double-check all settings. Phone configuration Language The Language option is available on both the Admin and Config menus. Select the desired language from the list. The default language is English. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 44 PTT/Emerg. Button This option appears only on the Avaya 3645/6140 IP Wireless Handset. You can configure the Push-to-talk button on the left side of the handset to either standard PTT functionality or to dial the specified emergency call number when pressed twice within two seconds.
  • Page 45 You must set the password in each handset for which controlled access is desired. The password may be up to 18 characters in length. Only numbers and letters are allowed. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 46 Login username is not provided. OAI Enable/Disable The Avaya Wireless Application Interface Gateway or Open Application Interface (OAI) enables third-party computer applications to display alphanumeric messages on the handset display and accept input from the handset keypad. Refer to the Installation document for the Open Applications Interface (OAI) Gateway at https://support.avaya.com/css/P8/documents/003745895...
  • Page 47 Configure Each Avaya 3641/3645 IP Wireless Handset If you have an Avaya Wireless Application Interface Gateway installed in your system, you may optionally enable OAI in each handset. You may select whether the handset should attempt to connect to the Avaya Wireless Application Interface Gateway by choosing either the Enable or Disable options in this menu.

  • Page 48: Network Config

    Gateway and option 1 for the Subnet Mask. Contact the network administrator for the proper settings for the network. Note: You cannot use Avaya 3641/3645/6120/6140 IP Wireless Handsets with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a Layer-2 tunnel across subnets that enable the handsets to roam.
  • Page 49 SVP Server IP: The IP address of the Avaya SVP Server. If using Static IP configuration, this is the IP address of the Avaya SVP Server. Note that the Avaya SVP Server must be statically configured to have a permanent IP address. If DHCP is being used, the handset will try the following, in order: the DHCP option 151, then a DNS lookup of “SLNKSVP2”...
  • Page 50 Pre-Shared Key and enter the 256-bit key code. Cisco FSR: (Fast Secure Roaming) FSR is designed to minimize call interruptions for Avaya 3641/3645/6120/6140 IP Wireless Handset users as they roam throughout a facility. Cisco FSR requires specific configuration of the Cisco APs in your site. See your Cisco representative for detailed documentation on configuring the APs and other required security services on the wired network.
  • Page 51 AC_VO and AC_VI access categories. If the WLAN is using WMM Admission Control, the handset should be set to *Mandatory. If the WLAN is not using WMM Admission Control, the handset should be set to *Optional. See the Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 52 Best Practices Guide for Deploying Avaya 3641/3645 IP Wireless Handsets for a detailed explanation of the use of WMM Admission Control. CCX settings configure the handset for operation as a CCX V4 certified client. WPA2-Enterprise The Authentication setting can select either *EAP-FAST or PEAP as the authentication method for RADIUS server.
  • Page 53 All softkey will appear. Press the All softkey to apply that level to all subbands and return to the subband menu where all subbands will now be selected. All overrides any previously set power transmit levels. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 54: Diagnostics

    Customer Service for escalation and analysis. Restore defaults The Restore Defaults option will set all user and administrative parameters except Telephony Protocol to their factory defaults. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 55: Demos

    Configure Each Avaya 3641/3645 IP Wireless Handset Demos The Graphics Demo option starts a demonstration of the handset’s OAI graphical capabilities immediately upon selection. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 56: Wpa2 Enterprise Peap Certificate Enrollment And Eap-Fast Manual Pac Provisioning

    The screen below shows a valid certificate that has been identified with the file browser. The screen below shows a certificate chosen with the file browser, but found to be invalid because it has expired. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 57 Once the PAC is considered to be valid, the Provision button will be available for installing the PAC onto the handset. The screen below shows a valid PAC identified with the file browser after a valid password has been entered. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 58 The two screens below show the result of entering the wrong password. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 59 If anonymous in-band PAC provisioning is enabled on the RADIUS server, then it is not necessary to download PAC files through HAT. The phone will automatically re-acquire credentials from the RADIUS server over the air. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 60: Admin Menu Default Table

    10 minutes Location Server IP [None set] ELP Port 8552 Network Config IP Addresses Use DHCP SSID* [None set] WLAN Settings Custom/Security None WEP Key Length 40 bit Custom/QoS QoS (Mode) Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 61 Diagnostics Disabled Syslog Mode Disabled [Error Handling Restart on Error Mode] *Minimum requirements for functionality after Restore Defaults: Set SSID to an available AP and set Regulatory Domain to 01. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 63: Chapter Seven: Testing A Handset

    Press the END key. Any active line indicators should turn off and the extension number display will return. If any of these steps fails to operate as described, refer to Chapter 11 Troubleshooting for corrective action. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 65: Chapter Eight: Certifying The Handsets

    Note any areas with excessive static or clarity problems and report it to an Avaya service engineer. The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs.
  • Page 66 The critical factor is the highest data rate set to Required or Mandatory. Other 802.11g data rates can be set to Required, Enabled or Disabled. The highest data rate set to Required or Mandatory Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 67 3 until the site survey shows adequate coverage and correct configuration at every location. The installation is not complete until these certification steps have been performed. Do not hand out handsets at a site that has not been certified. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 69: Chapter Nine: Using The Avaya 3641/3645/6120/6140 Ip Wireless Handset

    SIP. Startup sequence The Avaya 3641/3645/6120/6140 IP Wireless Handset goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. The countdown sequence is usually very rapid. If there is difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on.

  • Page 70: Handset Modes

    Rej softkey. If supported, the SIP call server will redirect the call as configured by the system administrator. Active mode (off-hook) The handset is in the active mode when it is off hook or an incoming call is answered. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 71: The Handset Display

    END key. Push-to-talk (PTT) mode The Avaya 3645/6140 IP Wireless Handsets utilize channels for incoming and outgoing radio communication. While PTT is active, the handset is in PTT mode. It can receive regular phone calls in this mode. When a regular phone call is answered, the handset enters active mode.
  • Page 72 The muted icon indicates the current call is locally muted. MUTED During character entry, Indicates current data entry symbol mode. XXXX Call status icons Indicator Function Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 73: Softkeys

    An active call on the selected Terminate the call without going back line. to standby mode. Prior to entering the first Favr Favorites Activate the Favorites menu. character of a dial number when off hook. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 74 Entering the digits of a number. Appears only if MSGNUM is configured. A message center contact address must be defined for the proxy used by the selected line. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 75: Menus

    0 - _ [space] 0 . $ * & % + ( ) * . = + / - [space] , ( ) | # [space] # ! ? $ % Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 76: Notes On Battery Packs

    OAI server. Notes on battery packs  Avaya offers the following battery types with increasing capacity: Standard, Extended and Ultra-Extended.  Battery pack life will vary depending on handset model and features and system infrastructure.
  • Page 77 When the handset is properly seated, the backlight comes on briefly to indicate charging has begun.  Any battery which exhibits swelling, cracking or other abnormality should be disposed of promptly and properly. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 78: User-Defined Preferences

    User-defined preferences The Avaya 3641/3645/6120/6140 IP Wireless Handset features a configuration menu (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is opened by pressing the Cfg softkey from standby mode. See the...
  • Page 79 High and Severe noise modes increase microphone, speaker, and ring volume settings above Normal mode baseline. All measures are approximate. Microphone In-ear speaker Ring volume High +12dB +6dB +3dB Severe +18dB +12dB +6dB Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 80 4 level menu selection that allows entry of the SNMP IP address or SNMP Community string. You can also configure the SNMP parameters remotely through Avaya Aura® System Manager. Chapter 10: Diagnostic Tools for more information.
  • Page 81 PTT Vibrate is available only when Push-to-talk has been enabled by the system administrator. The system administrator must enable the Emergency Dial. If enabled, it will be “On” and available for use in every profile. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 82 Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 83: Chapter Ten: Diagnostic Tools

    Chapter Ten: Diagnostic tools Three diagnostic tools, Run Site Survey, Diagnostics Enabled and Syslog Mode are provided to assist the LAN administrator in evaluating the functioning of the Avaya 3641/3645/6120/6140 IP Wireless Handset and the system surrounding it. Diagnostic Tools are enabled from the Admin menu.
  • Page 84 Where:  i – index of selected AP (value will be from 0 to 3 inclusive)  bbbbbb – the last three octets of the BSSID for a discovered AP Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 85 Coverage issues are best resolved by adding and/or relocating APs. Overlap issues may be resolved by reassigning channels to the APs or by relocating them. See Chapter 12: Troubleshooting, section for more Access Point Problems information. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 86: Diagnostics Enabled

    Diagnostics is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as IP PBX, Avaya SVP Server, and gateways. Unlike Site Survey, Diagnostics is used while the functional code is running, and during a call.
  • Page 87 TxPower(dBm): Current transmit power in dBm. A table of dBm values and the associated power in milliwatts is shown below: Diagnostic display #3: ..3..9970 060 -67 c011 7020 064 -71 Weak a340 116 -72 Weak Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 88 CCX: AP does not support CCX (52}  CCKM: AP does not support CCKM {53}  WMM: APp does not support WMM {54} Diagnostic display #4: ...4..AssocCount 00002 ReAssocCount 00000 Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 89 If the EapErrCnt is non-zero, the second line will show a reason code for the last EAP error. These error codes are:  0: No EAP error. 1: Unknown EAP error.  Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 90  2: EAP type mismatch.  3000: Invalid certificate presented by EAP-AS.  4000: General TLS alert.  5000: Credentials produced by client are invalid. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 91: Syslog Mode

    The handset header contains the date and time, but this time from the handset’s clock, followed by the Phone’s MAC (Media Access Control) address, the phone’s IP address in parentheses, and a message number in brackets. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 92 Probe Recovery DCA unknown MgmtAction txMissedIrptPatchCnt SIP Specific Syslog Messages Number of methods in header exceed maximum size SIP <method> request received from <ipaddr> SIP <method> request sent to <ipaddr> Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 93: Snmp

    Remotely Configuring SNMP You can configure both the SNMP IP address and community string remotely through Avaya Aura® System Manager. For more information, see Device Settings Groups in the Administering Avaya Aura® Session Manager (03-603324) documentation, available on the Avaya Web site www.avaya.com/support.
  • Page 94 SNMP command. The handset supports portions of the standard RFC1213 and IEEE802.11 MIBs and the proprietary AVAYA-364x MIB. The supported MIBs are included with the handset software package. For information on specific MIB parameters refer to the descriptions in the MIBs.

  • Page 95: Chapter Eleven: Software Maintenance

    Chapter Eleven: Software maintenance The Avaya 3641/3645/6120/6140 IP Wireless Handsets use proprietary software programs specified and maintained by Avaya. The software versions that are running on the handsets can be displayed during power on by holding down the END button.

  • Page 96: Remotely Rebooting Handsets

    Avaya Web site www.avaya.com/support. Note: The Avaya 3641/3645/6120/6140 IP Wireless Handsets for SIP are not Avaya AST devices. The Avaya 641/3645 IP Wireless Handsets for SIP support only those functionalities that are mentioned in this Administrator Guide.

  • Page 97: Chapter Twelve: Troubleshooting

    Chapter Twelve: Troubleshooting In certain scenarios, transmission problems may occur due to any number of factors originating from the wireless LAN. Avaya 3641/3645/6120/6140 IP Wireless Handsets can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.

  • Page 98: Handset Status Messages

    Handset status messages Avaya 3641/3645/6120/6140 IP Wireless Handset status messages provide information about the Avaya 3641/3645/6120/6140 IP Wireless Handset’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages. Message Description Action...
  • Page 99 Can’t Renew y…y = DHCP server IP address. Configuration problem. Check the IP DHCP DHCP server is not responding to address configuration in the DHCP yyy.yyy.yyy.yyy initial renewal attempt. server. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 100 Verify the License Management value is is incorrect for this model handset. correct. Replace the software image on the HTTP/TFTP server with software that is correct for the handset model. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 101 DHCP server. DL Not On Sector Handset software download files are Download new software from the Avaya incorrect or corrupted. website per Software Maintenance. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 102 Make sure the password doesn’t match with those authentication server is active and configured on the authentication reachable from the WLAN access server. points/controller at all times. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 103 No APs find any access points and has no additional information to display as to why. Possible problems are enumerated below. No radio link. Verify that the AP is turned on. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 104 Enter a valid Avaya SVP Server IP IP” (as opposed to “use DHCP”), and address in the configuration setting or no valid Avaya SVP Server address change to “use DHCP.” has been entered. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 105 The far end of a call has hung up. Hang up the near end. Press END to quit The handset is waiting to acquire Press or wait until bandwidth is bandwidth required for voice available. communication. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 106 SVP Server has reached call capacity. again in a few minutes. System Locked Try call again later, system has been Avaya SVP Server is locked. (with Busy Tone) locked for maintenance. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 107 Wrong Code Type The software loaded into the handset Replace the software image on the is incorrect for this model phone. HTTP/TFTP server with software that is correct for the handset model. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 109: Appendix A: Regulatory Domains

    Appendix A: Regulatory domains This table details the specifications for regulatory domain settings. Avaya recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Max. Power Domain 802.11...
  • Page 110 52 – 64 5.7250 – 5.8500 GHz 149 – 161 † Channel 165 is not currently supported on the handset when the UNI-3 (5.7250 – 5.8250) band is enabled for 802.11a. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...

  • Page 111: Appendix B: Remote Configuration Parameters Definition

    This file is typically named 46xxsettings.txt and includes a 364x endpoint section. Parameters below followed by an asterisk are those that are common with at least one other Avaya phone. The 364x endpoint section contains parameters that are specific to the Avaya 3641/3645/6120/6140 IP Wireless Handsets.
  • Page 112 Admin menus, HAT, DHCP Option 66, SSON, config files, dhcp LOGSRVR* ip addr or NULL not set static Admin menus, HAT, DHCP Option 7, SSON, config files, dhcp Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 113 26 hex digits for 128 bit keys config files or NULL WEP_KEY3 10 hex digits for 40 bit keys, not set Admin menus, HAT, SSON, 26 hex digits for 128 bit keys config files or NULL Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 114 Admin menus, HAT, SSON, 40mW, 50mW, 100mW mode a config files WLAN_TX_POWER_A3 5mW, 10mW, 20mW, 30mW, 30mW radio Admin menus, HAT, SSON, 40mW, 50mW, 100mW mode a config files Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 115 24 Admin menus, HAT, SSON, config files PTT_CH_NAME_01-24 1-16 chars or NULL . Valid not set Admin menus, HAT, SSON, chars: A-Z, a-z, 0-9, *.- config files _!$%&'()+,:;/\=@~# and space. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 116 HOLD* SIP_PRACKING 0,1 (0=disable, 1=enable) SSON, config files REGISTERWAIT* seconds; 0-65535 3600 SSON, config files SIP_KEEPALIVE_INTERVAL seconds; 10-3600 or 0 (no 0 (no keep SSON, config files keep alives) alives) Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 117 IP Address menu in the Admin menus and HAT. b. The security type that a label goes with (e.g., WPA_PSK is used only with security types wpapsk and wpa2psk). c. Which power variables go with which radio modes. Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012...
  • Page 118 6. SNTPSRVR: This is an existing parameter which allows a list for Avaya desk sets and also can be IP or DNS name but the Avaya 364x phone will only look at the first entry and it must be an IP address (no DNS).
  • Page 119 SNMP parameters and remote rebooting of the handsets are not available. Note: The Avaya 3641/3645/6120/6140 IP Wireless Handsets for SIP are not Avaya AST devices. The Avaya 641/3645 IP Wireless Handsets for SIP support only those functionalities that are mentioned in this Administrator Guide.

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