Viewing Queue Status; The Acd Calls Waiting Status Indicator - Avaya 3905 User Manual

Viewing queue status

The ACD Calls Waiting status indicator

The LCD indicator beside the Calls Waiting key gives you a visual indication of the
number of calls in the ACD queue. The following table lists the four states of the
Calls Waiting LCD indicator.
Indicator
Off
On
Slow Flashing
Fast Flashing
Note: If your telephone is configured for the Display Queue feature, the LED/LCD
indicator beside the feature key functions as a Calls Waiting status indicator.
Queue Status
Light
Normal
Busy
Overloaded
Viewing queue status
Meaning
There are few or no calls waiting.
An acceptable number of calls are
waiting.
Calls are backing up in the queue.
Calls overflowing to this queue will not
be accepted.
Too many calls are in the queue. New
calls are being overflowed to another
queue.
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