Avaya 3616 Installation And Configuration Manual
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Avaya 3616 Installation And Configuration Manual

Wireless ip telephone
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Avaya 3616/3626 Wireless IP Telephone
Installation and Configuration Guide
555-301-107
Issue 3
Part Number 72-9278-02
Revision C
May 2004

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  • Page 1 Avaya 3616/3626 Wireless IP Telephone Installation and Configuration Guide 555-301-107 Issue 3 Part Number 72-9278-02 Revision C May 2004...
  • Page 2 Your Responsibility for Your Company’s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you – an Avaya customer’s system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to: •...

  • Page 3: Table Of Contents

    Contacting Avaya Icons and Conventions 3616/3626 Wireless IP Telephone Overview..............6 Quick Start Guide System Diagram System Components The 3616/3626 Wireless IP Telephone ................ 11 Specifications The Display Avaya Call Server Configuration................. 14 Configuring a Standalone Station Configuring an Associated Station 3616/26 Wireless IP Telephone Configuration ............
  • Page 4 Installation and Configuration Guide Feature Programming ....................30 Assigning Functions The Function Menu Testing a Wireless Telephone ..................32 Certifying the 3616/26 Wireless IP Telephones............33 Site Certification Site Survey Mode Solving Coverage Issues Software Maintenance ....................36 Upgrading Wireless Telephones Troubleshooting Wireless Telephone Problems............

  • Page 5: About This Document

    3616/26 Wireless IP Telephone Installation and Configuration Guide 1. About This Document This document explains how to configure and maintain the 3616/3626 Wireless IP Telephone with an Avaya Call Server. Contacting Avaya To access software updates, go to . To access the most up- http://www.spectralink.com/service/software.php...

  • Page 6: 16/3626 Wireless Ip Telephone Overview

    3. The Avaya Call Server must be connected to your network and completely operational. 4. The Avaya Voice Priority Processor, which controls the QoS on the wireless LAN for the Wireless Telephones, must be on the same subnet as the Wireless Telephones and have the proper versions of software.
  • Page 7 Installation and Configuration Guide 6. Configure your Wireless Telephone to ensure that it is associated with the Wireless LAN, has the appropriate software and is registered to the Avaya Call Server. See “License Management” for detailed instructions for loading software onto Wireless Telephones.

  • Page 8: System Diagram

    3616/26 Wireless IP Telephone Installation and Configuration Guide System Diagram The following diagram shows the components residing on a network with the Avaya Call Server, access points (APs), and wireless LAN Ethernet Switched Hub: access point Avaya Voice Priority Processor...

  • Page 9: System Components

    The Avaya Voice Priority Processor is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All packets to and from the 3616/26 Wireless IP Telephones pass through the Avaya Voice Priority Processor and are encapsulated for prioritization as they are routed to and from the Avaya Call Server.
  • Page 10 Ethernet switch should be thoroughly tested to ensure any quality issues are detected. Note that the 3616/26 Wireless IP Telephones cannot “roam” from one subnet to another. If routers and multiple subnets are in use, the Wireless Telephones must only use access points attached to a single subnet, or be powered off and back on to switch to a different subnet.

  • Page 11: The 3616/3626 Wireless Ip Telephone

    3616/26 Wireless IP Telephone Installation and Configuration Guide 3. The 3616/3626 Wireless IP Telephone Specifications Radio frequency 2.4000 – 2.4835 GHz Transmission type Direct Sequence Spread Spectrum (DSSS) Transmit data rate up to 11 Mb/s Radio QoS SpectraLink Voice Priority (SVP)

  • Page 12: The Display

    Wireless Telephone display. The Wireless Telephone will emulate the 4606 display handling. Certain characters may be used by the Avaya Call Server that are not implemented in the Wireless Telephone such as definable and special characters.

  • Page 13: Audio Features

    The line indicators on the Wireless Telephone will convert to a solid or flashing number to mimic the LEDs next to Line keys on the Avaya 4606. Note, however, that the Wireless Telephone will indicate line numbers based on the order line assignments are received from the Avaya Call Server, regardless of which button the line is assigned to during system administration.

  • Page 14: Avaya Call Server Configuration

    Installation and Configuration Guide 4. Avaya Call Server Configuration You can configure the 3616/26 Wireless Telephone as a stand-alone station or associate it with a desk station. When the 3616/26 Wireless Telephone is associated with a desk station, the user can make and handle calls from either the 3616/26 Wireless Telephone or the desk station.

  • Page 15: 16/26 Wireless Ip Telephone Configuration

    3616/26 Wireless IP Telephone Installation and Configuration Guide 5. 3616/26 Wireless IP Telephone Configuration The Wireless Telephone can be automatically configured for IP address and/or ESSID by enabling DHCP and/or ESSID Learning, respectively. If any of the Wireless Telephone’s default settings need to be changed, the following procedure should be followed.
  • Page 16 3616/26 Wireless IP Telephone Installation and Configuration Guide Admin Menu Items Level Level Level IP Address *Use DHCP Static IP Phone IP TFTP Server IP OAI Server IP Default Gateway Subnet Mask Call Server IP Call Server Port AVPP IP...
  • Page 17 – the IP address of the Avaya Voice Priority Processor. If using Static IP configuration, this is simply the IP address of the Avaya Voice Priority Processor. Note that the Avaya Voice Priority Processor must be statically configured to have a permanent IP address. If DHCP is being used, the Wireless Telephone will try the following, in order: the DHCP option 151, then a DNS lookup of “SLNKSVP2”...
  • Page 18 3616/26 Wireless IP Telephone Installation and Configuration Guide (Keyword MCPORT). ESSID Select the option that will enable the Wireless Telephone to acquire APs with the correct ESSID (Extended Service Set ID, aka SSID) each time it is turned on. Note about Automatic Learn options: Broadcast ESSID must be enabled in the access points for ESSID learning to function.

  • Page 19: License Management

    Site Survey Mode is used to check the signal strength from access points. When you select Site Survey Mode, the Wireless Telephone will remain in this mode until it is powered off. During configuration, press Right Arrow to skip this mode. See Certifying the 3616/26 Wireless IP Telephone (Section 7) for more information on this mode.
  • Page 20 3616/26 Wireless IP Telephone Installation and Configuration Guide Security NONE disables any 802.11 encryption or security authentication mechanisms. (Wired Equivalent Privacy) is a wireless encryption protocol that scrambles wireless signals allowing for greater security in the wireless network. If WEP/Encryption is required at this site, you must configure each WT to correspond with the encryption protocol set up in the access points.
  • Page 21 3616/26 Wireless IP Telephone Installation and Configuration Guide documentation on configuring your access points and other required security services on your wired network. To configure Cisco FSR in your WT, you must enter a Radius Server username and password into each phone.
  • Page 22 Each 3616/26 Wireless Telephone must have a password entered into it that matches the password administered in the Avaya Call Server. This password can be up to 7 digits. If the Call Server has no password, leave this option blank.

  • Page 23: User-Defined Preferences

    3616/26 Wireless IP Telephone Installation and Configuration Guide User-defined Preferences The following user-defined preferences are also covered in the 3616/26 Wireless IP Telephone user guide. The system administrator can refer to this list for more information about customizing Wireless Telephone settings.
  • Page 24 IP address is not set here, it is merely displayed. Call Server IP displays the IP address of the Avaya Call Server with which the Wireless Telephone is registered. : displays the UDP port number used when registering with the Avaya Call Call Server Port Server.

  • Page 25: License Management

    1. Download the latest 3616/26 Wireless IP Telephone – IP software from http://www.spectralink.com/service/software.php 2. Load the latest version of the 3616/26 Wireless IP Telephone code and place it on the TFTP Server and ensure the TFTP Server is started. The three files that are needed must be named slnk_cfg.cfg, pd11ccc.bin, and phintl24.bin.
  • Page 26 8. After code has been downloaded for the first time, the Wireless Telephone will ask for an extension and password. Once these have been entered, the phone will register with the Avaya Call Server.

  • Page 27: Avaya Call Server Integration Factors

    + a character that corresponds to the administered button. CODECs The 3616/26 Wireless IP Telephone is compatible with the G.711 and G.729a/ab codecs. There is no setting required on the WT. If the wrong codec is used, there will be no voice path. DHCP...

  • Page 28: Entering An Extension And Password

    Press # to continue on to enter a new extension and password. Extension Override The Avaya Call Server will detect when a Wireless Telephone tries to register with the same extension as any telephone that is already registered to that extension. If this happens, the Wireless IP Phone will...
  • Page 29 If the user does not want to override the existing extension, either enter a different extension and password, or simply power off the Wireless Telephone. If two Wireless Telephones are assigned to the same extension, the Avaya Call Server will not properly resolve the registration conflict due to the presence of the Avaya Voice Priority Processor.

  • Page 30: Feature Programming

    Note that assigned lines can be accessed by the key sequence + a digit, where the digit is the LINE order in which the line has been received from the Avaya Call Server. This is true regardless of which button is associated with the line. 555-301-107, Issue 3...

  • Page 31: The Function Menu

    The off-hook Function Menu displays the features on the Wireless Telephone that have been programmed into the Call Server for use by the Wireless Telephone. Display the Function Menu on the 3616/26 Wireless Telephone by pressing Power On / Start Call then press .

  • Page 32: Testing A Wireless Telephone

    The extension number should be replaced by Power On / Start Call information from the Avaya Call Server and you should hear dial tone. Place a call and listen to the audio quality. End the call by pressing the Power Off / End Call key.

  • Page 33: Certifying The 3616/26 Wireless Ip Telephones

    Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to an Avaya engineer.

  • Page 34: Detect Overlap Or Conflicts

    3616/26 Wireless IP Telephone Installation and Configuration Guide • XXX1 through XXX4 are the last four digits of the access points’ MAC address. The primary access point (the access point which had the strongest signal to this Wireless Telephone) displays first, followed by the three access points with the next strongest signals.

  • Page 35: Solving Coverage Issues

    3616/26 Wireless IP Telephone Installation and Configuration Guide Each data rate (1,2,5.5, or 11Mbit/sec) that is supported by the AP is shown. Those rates that are in the Basic Rate set (sometimes referred to as “required” rates) are indicated by a ‘b’ following the rate number.

  • Page 36: Software Maintenance

    Power On / Start Call button. Avaya or its authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a web site). Upgrading Wireless Telephones After software updates are obtained from Avaya, they must be transferred to the appropriate location in the LAN to update the code used by the Wireless Telephones.

  • Page 37: Download Failure Or Recovery Messages

    3616/26 Wireless IP Telephone Installation and Configuration Guide Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process. Message Description Server Busy Wireless Telephone is attempting to download from a TFTP Server that is busy downloading other phones and refusing additional downloads.

  • Page 38: Troubleshooting Wireless Telephone Problems

    There may also be incorrect programming of the AP. See the Configuration Note for the AP in use at the site. If the Avaya Call Server registration fails, note any error messages on the display including which line icons are active. This information will help with the problem resolution.

  • Page 39: Wireless Telephone Status Messages

    3616/26 Wireless IP Telephone Installation and Configuration Guide Wireless Telephone Status Messages Wireless Telephone status messages provide information about the 3616/26 Wireless IP Telephone's communication with the AP and host telephone system. The following table summarizes the status messages, in alphabetical order.
  • Page 40 3616/26 Wireless IP Telephone Installation and Configuration Guide Message Description Action Checking Code Wireless Telephone is contacting the None, this message should only last TFTP Server to determine if it has a for approximately one second. If newer version of software that should message remains displayed, power be downloaded.
  • Page 41 Doing so may require the phone to be returned to Avaya to be recovered. Duplicate IP The Wireless Telephone has detected If using DHCP, check that the...
  • Page 42 IP, but no administered in the Avaya Call response to the Server. GRQ/RRQ The Avaya Call Server is not working Verify that the Avaya Call Server is process) operational. If so, follow standard The No Call Server troubleshooting procedures for the message may Avaya Call Server.
  • Page 43 Configure the Regulatory Domain of the Wireless Telephone No SVP IP The Wireless Telephone is configured Enter a valid Avaya Voice Priority for “static IP” (as opposed to “use Processor IP address in the DHCP”) and no valid Avaya Voice...
  • Page 44 Trying The phone is attempting to register None. This display is a progress with the Avaya Call Server at IP indicator, and may not appear long xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx enough to recognize during a normal check-in.
  • Page 45 3616/26 Wireless IP Telephone Installation and Configuration Guide Updating Code… Wireless Telephone is downloading None. When the progress bar fills new software into memory. The the display line the update number icons at the bottom of the operation is complete on that file.
  • Page 46 3616/26 Wireless IP Telephone Installation and Configuration Guide Index Preferences, user-defined, 23 Access point Push-to-talk, 24 Coverage, 35 Regulatory Domain, 19 Coverage test, 33 Restore Defaults, 19 Overlap, 35 Ring type, 24 Access point, description, 9 Signal strength, 33 Automatic Learn, 18...

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