Avaya 3900 Series User Manual
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Avaya 3900 Series User Manual

3900 series digital deskphones
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Avaya 3900 Series Digital Deskphones

User Guide
Avaya Communication Server 2100
SE11
NN42200-110, 09.02
August 2010

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  • Page 1: Avaya 3900 Series Digital Deskphones

    Avaya 3900 Series Digital Deskphones User Guide Avaya Communication Server 2100 SE11 NN42200-110, 09.02 August 2010...
  • Page 2 Product provided by Avaya including the selection, arrangement and While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the printing, Avaya assumes no liability for any errors.

  • Page 3: Table Of Contents

    Feature changes...............................7 Other changes..............................7 Document restructured............................7 Chapter 2: About this document....................9 Purpose and audience............................9 Structure................................9 Chapter 3: Avaya 3900 Series Digital Deskphone general description......11 Purpose................................11 Introduction..............................11 Minimum firmware requirements........................11 Minimum EIPE load requirements........................12 Programmable line/feature keys (self-labeled)....................12 Programmable feature keys (self-labeled)......................12 Context-sensitive soft keys..........................13...
  • Page 4 Compatible features............................57 Chapter 10: Avaya 3905 Digital Deskphone................59 Purpose................................59 Avaya 3905 Digital Deskphone feature description..................59 Message Waiting Indicator (MWI)........................62 Handset (optional)............................62 Keys................................62 Key-based access expansion module (KBA) and DBA support..............65 Compatible features............................65 Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 5 Chapter 11: Hardware options....................67 Purpose................................67 Accessory availability............................67 Accessory descriptions...........................68 Handset option for the Avaya 3905 Digital Deskphone...................68 Alternate key caps for the Avaya 3905 Digital Deskphone................68 Headset options..............................68 Meridian External Alerter and Recording Interface (MEARI)................69 Analog Terminal Adapter (ATA)........................70 Accessory Connection Module (ACM)......................70 Key-based Access Expansion Module (KBA)....................71...
  • Page 6 Chapter 13: Features firmware and software management..........105 Purpose.................................105 Features and software..........................105 System software............................105 Avaya 3900 Digital Deskphones and accessories minimum firmware and release numbers.......107 Firmware download process overview......................108 Meridian SL-100............................109 Firmware files location..........................109 Optivity Telephony Manager for Meridian SL-100 2.0 firmware download............111 Avaya 3900/EXPEC Firmware Manager.......................128...

  • Page 7: Chapter 1: New In This Release

    Chapter 1: New in this release There have been no updates to the document in this release. The following sections detail what’s new in Avaya Communication Server 2100 Avaya 3900 Series Digital Deskphones User Guide, NN42200-110 for Release 11 (SE11): •...
  • Page 8 New in this release Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 9: Chapter 2: About This Document

    Chapter 2: About this document Purpose and audience This guide provides feature, expansion module, and specification information for the Avaya 3900 Series Digital Deskphones. The intended audience is administrative, and installation personnel. Structure This document contains the following sections: •...
  • Page 10 Environmental, power, and safety considerations on page 135 - shows environmental, power, and safety requirements. • Environmental, power, and safety considerations on page 135 - contains acronyms and abbreviations of terms used in this document. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 11: Chapter 3: Avaya 3900 Series Digital Deskphone General Description

    The Avaya 3900 Series Digital Deskphone sets communicate with the Meridian SL-100 switch through digital transmission over standard twisted-pair wiring. The five models of the Avaya 3900 Series Digital Deskphones include the 3901, 3902, 3903, 3904, and 3905. Each of the Avaya 3900 Series Digital Deskphone sets have specific characteristics and support features using the following keys: •...

  • Page 12: Minimum Eipe Load Requirements

    The programmable line/feature keys (self-labeled) are located at the left and right sides of the upper section of the display area on the Avaya 3903 , 3904, and 3905 Digital Deskphones. The user changes the LCD label of these keys (except the primary directory number key) to meet their business needs.

  • Page 13: Context-Sensitive Soft Keys

    Context-sensitive soft keys Context-sensitive soft keys The Avaya 3903, 3904, and 3905 Digital Deskphones have four soft keys directly below the display. Only the features that are configured for the telephone set display on the soft labels above the keys. For example, features like transfer and conference can be accessed during a call, but not Forward because that feature is not needed during a call.

  • Page 14: One-Button Feature Access Keys

    Avaya 3900 Series Digital Deskphone general description One-button feature access keys Avaya 3900 Series Digital Deskphone Release 3 firmware and MSL15 or later software introduces the following enhancements for Personal Directory, Corporate Directory, Call Log, and Redial List: • The user can press the Directory/Log key and start a directory search through the dial pad without pressing the Select soft key.

  • Page 15: Special Character Handling

    31 digits. This allows the screens to fully display long dialing strings, such as calling card numbers and access codes. The Avaya 3902 Digital Deskphone set has a one-line display. Use the Left/Right navigation keys to scroll through the digits on the line.

  • Page 16: Secondary Dn Dialing With Directories

    2. Press the secondary DN key and then the dial soft key. The Avaya 3904 dials the number. If you press the dial soft key prior to pressing the secondary DN key, the Avaya 3904 displays "Unable to Dial - Busy Primary Line".

  • Page 17: Password Clear

    Administrators can clear and reset the Directory/Call Log password. Turn off the password by using Password Clear. Full icon support This feature enables the Avaya 3902, 3903, and 3905 Digital Deskphone sets to use the icons with I-Ringing, I-Active, U-Active, I-Hold, and U-Hold. Service orders Avaya 3900 Series Digital Deskphone Release 3 firmware and MSL15 software introduce two new options: RDLL (Redial List) and CLLG (Call Log.) For detailed examples of adding the...

  • Page 18: Flash Download

    • query the current firmware version residing on Meridian digital telephones • initiate flash download on Avaya 3900 Series Digital Deskphone sets on a set-by-set basis (that is, you can schedule downloads for a series of phones; downloads can occur during any time range, on any date) •...

  • Page 19: Interactions And Restrictions

    In cases where there is an IPE equipped with an EXPEC and both Avaya 3900 series and M2000 series sets coexist, the M2000 sets continue to operate during the flash download process.

  • Page 20: Interactions

    The Avaya 3903, 3904, and 3905 Digital Deskphone sets provide password reset capability to directories that can be password protected. The Avaya 3903 Digital Deskphone set uses password reset for the call log/redial fixed feature key. The call log/redial key allows access to the call log and the Redial List.

  • Page 21: Desktop Directory Number Download

    The Avaya 3902 set has a 2 x 24 character display. The keys for DN features have enough space for seven characters for both DN and features. The Avaya 3903 set has a 3 x 24 character display. The keys for feature keys are limited to 10 characters.

  • Page 22: Interactions

    Avaya 3900 Series Digital Deskphone general description Interactions The analog terminal adapter (ATA) functions with the Avaya 3900 Series Digital Deskphone sets. Data schema Refer to the Customer Data Schema Reference Manual Avaya Communication Server 2100 Configuration — Commercial Systems Data Schema Reference, NN42100-504 for more information.

  • Page 23: Chapter 4: Feature Keys

    This chapter describes the look and functions of the feature keys. Fixed feature keys The Avaya 3900 Series Digital Deskphone sets have feature keys that are pre-labeled with the assigned feature. These keys appear on the telephone with text or icon labels. Telephone icon key labels are available in specific markets.
  • Page 24 Emergency (Avaya 3905 Digital Deskphone only) Feature Key (Avaya 3901 Digital Deskphone only) Goodbye Handsfree Headset Hold InCalls (Avaya 3905 Digital Deskphone only) Make Busy (Avaya 3905 Digital Deskphone only) Message Mute Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 25 Feature Key Text label Icon label Navigation Not Ready (Avaya 3905 Digital Deskphone only) Observe Agent (Avaya 3905 Digital Deskphone only)* Options Quit Shift Transfer (Avaya 3902 Digital Deskphone only) Volume Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 26 Feature keys Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 27: Chapter 5: Feature Codes And Abbreviations

    Auto Display feature Bcap BearerCap Bearer Capability BCLID BCLID BCLID BCLID feature Busy Lamp Field BLK** Blank key Cagent CallAgent ACD Call Agent key Separate Keylist for CFB Separate Keylist for CFD Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 28 Dring DistRing Distinctive Ringing DTMK DTMK DTMK Data Terminal Mode key BsyOvd ExeBusyOvd Executive Busy Override CompuCall ECM feature Emrgcy Emergency ACD Emergency key EMsgWt ExeMsgWait Executive MSG Waiting ACD FAA Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 29 Privacy Release QryBsy QueryBusy Query Busy Station Qconf QuickConf Quick Conference key RgAgn RingAgain Ring Again RMBusy RandomBusy Random Make Busy RSUS RqSupn ReqSuspnsn Requested_Suspension SACB SACB SubsrBlock Subscr Call Block Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 30 If a feature is not on the list, but is assigned to a programmable line/ feature key, a user can change the label using the Options list. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 31: Chapter 6: Avaya 3901 Digital Deskphone

    This chapter describes the Avaya 3901 Digital Deskphonet and its key configuration. Avaya 3901 Digital Deskphone feature description The Avaya 3901 Digital Deskphone has feature key activation. It takes only two keystrokes to activate a feature. For example, press the Feature key and a keypad number to activate a feature.

  • Page 32: Feature Card

    Amplified headset support. Line, Feature, Hold, Goodbye, and Volume UP/DOWN fixed keys. The Avaya 3901 Digital Deskphone does not support automatic call distribution (ACD). Feature card The feature card enumerates the set directory and indicates the key sequence for feature activation.

  • Page 33: Message Waiting And Call Status Indicator (Mwi)

    The Feature Activation Indicator LED turns off when all five programmable keys turn off. The LED winks when any one of the five keys wink. The Feature Activation Indicator LED turns on when any of the five keys turns on. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 34: Line Key

    Table 5: M3901 key configuration on page 34 shows the Avaya 3901 Digital Deskphone key configurations. Avaya does not support the 3901 as a Call Center DN. The Avaya 3901 Digital Deskphone firmware controls the Volume Control Bar, the Hold, and Goodbye keys.
  • Page 35 Configure keys 2-6 with any feature not requiring a display. Deactivate all features. other Illegal or not defined. Note: The M3901 firmware controls the Volume Control Bar, the Hold Key, and the Goodbye Key. Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 36 Avaya 3901 Digital Deskphone Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 37: Chapter 7: Avaya 3902 Digital Deskphone

    Chapter 7: Avaya 3902 Digital Deskphone Purpose This chapter describes the Avaya 3902 Digital Deskphone and its key configuration. Avaya 3902 Digital Deskphone feature description Avaya 3902 Digital Deskphone features One-line directory number (DN). Three programmable feature keys (self-labeled). Three fixed feature keys for Message, Transfer, and Options.
  • Page 38 Avaya 3902 Digital Deskphone Figure 3: Avaya 3902 Digital Deskphone on page 38 shows the Avaya 3902 Digital Deskphone. Figure 3: Avaya 3902 Digital Deskphone Table 6: Key numbers on page 38 describes the key numbers and their locations. Table 6: Key numbers...

  • Page 39: Message Waiting Indicator (Mwi)

    Up - indicates there is more data to display. Left - indicates there is more data to display. Right - indicates there is more data to display. DN/line icon. Feature icon. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 40: Keys

    Avaya 3902 Digital Deskphone Keys Table 8: Avaya 3902 Digital Deskphone keys on page 40 describes the Avaya 3902 Digital Deskphone keys. Table 8: Avaya 3902 Digital Deskphone keys Description Navigation keys When the scroll icon displays, use the UP and DOWN keys to scroll through the top display line.
  • Page 41 A SERVORD message shows that Message is the recommended feature for this key. In order to access voice mail without a message waiting, Avaya recommends assigning Message to key 1 and Autodial to the Message key (key 6). The Autodial key should be programmed with the voice mail system DN.

  • Page 42: Compatible Features

    Avaya 3902 Digital Deskphone Compatible features Refer to Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 43: Chapter 8: Avaya 3903 Digital Deskphone

    Chapter 8: Avaya 3903 Digital Deskphone Purpose This chapter describes the Avaya 3903 Digital Deskphone and its key configuration. Avaya 3903 Digital Deskphone general description Avaya 3903 Digital Deskphone features Four directory numbers (DNs) with three-line display as follows: • two programmable line/feature (self-labeled) keys, each with two layers, providing up to four line/feature keys •...
  • Page 44 These features do not appear at the same time. It depends on the state (context) of the set. Table 9: Key numbers on page 44 shows the key numbers and locations for the Avaya 3903 Digital Deskphone set that Figure 4: Avaya 3903 Digital Deskphone on page 44 illustrates.

  • Page 45: Message Waiting And Call Status Indicator (Mwi)

    The LED flashes to indicate an incoming call. It winks when a call is holding. Info line The Info display line is 24 characters long. It displays information such as in use DN, user key presses, and time and date. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 46: Text Line

    The 24-character display line shows the context sensitive soft key labels. Each feature label is up to seven characters. Keys Table 10: Avaya 3903 Digital Deskphone keys on page 46 describes the Avaya 3903 Digital Deskphone keys. Table 10: Avaya 3903 Digital Deskphone keys Description Navigation keys When the scroll icon displays, the up and down keys scroll the top display line.
  • Page 47 Take the handset off-hook or use options mode to switch indicator back to the handset/headset at any time during the call. Refer to Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103 for Group Listen functionality.
  • Page 48 Redial List. AUTODISP (autodisplay) should be assigned to Avaya 3903 Digital Deskphone with the Call Logging capability (that is, the Avaya 3903, 3904 and 3905) to ensure logging of incoming and outgoing calls. Application key Use this key to connect to applications located on a remote server and to access the Corporate Directory Application.

  • Page 49: Compatible Features

    Compatible features Compatible features Refer to Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 50 Avaya 3903 Digital Deskphone Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 51: Chapter 9: Avaya 3904 Digital Deskphone

    Chapter 9: Avaya 3904 Digital Deskphone Purpose This chapter describes the Avaya 3904 Digital Deskphone and its key configuration. Avaya 3904 Digital Deskphone feature description Avaya 3904 Digital Deskphone features 12 DNs with a five-line display. Six self-labeled programmable line/feature keys with a second page of keys for a total of 12.
  • Page 52 52 shows theAvaya 3904 Digital Deskphone. Figure 5: Avaya 3904 Digital Deskphone Table 11: Avaya 3904 Digital Deskphone key numbers and locations on page 52 shows the key numbers and locations for the Avaya 3904 Digital Deskphone. Table 11: Avaya 3904 Digital Deskphone key numbers and locations...
  • Page 53 Speed Call Short (SCS), Long (SCL), or User (SCU). Key 25 Privacy Release (PRL). Keys 26-27 Null. Key 28 Callers List. Keys 29 Redial List. Keys 30-32 Null. Note: Use the shift key to access keys 7 through 12. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 54: Message Waiting Indicator (Mwi)

    Shows the context sensitive soft key labels on the 24-character display line. Each feature label is up to seven characters with the an icon displaying the status of the feature. Keys Table 12: M3904 keys on page 54 describes the Avaya 3904 Digital Deskphone keys. Table 12: M3904 keys Description Layered self-...
  • Page 55 The area code data is stored in the callers list record, and it is displayed in brackets after the number. Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 56 In group listening mode, the handsfree indicator flashes. Refer to Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103 for Group Listen functionality.

  • Page 57: Key-Based Access Expansion Module (Kba) And Display-Based Access Expansion Module (Dba)

    SERVORD commands. Although it is permanently labeled as message, it does not have to be datafilled as such. In order to access voice mail without a message waiting, Avaya recommends assigning Message to Key 1 and Autodial to the message key (Key 17.) The Autodial key should be programmed with the voice mail...
  • Page 58 Avaya 3904 Digital Deskphone Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 59: Chapter 10: Avaya 3905 Digital Deskphone

    Chapter 10: Avaya 3905 Digital Deskphone Purpose This chapter describes the Avaya 3905 Digital Deskphone and its key configuration. Avaya 3905 Digital Deskphone feature description Avaya 3905 Digital Deskphone features Eight programmable line/feature keys (self-labeled) with a four-line display, giving the user access to eight line/feature keys.
  • Page 60 Refined Corporate Directory search using the Resume key appearing on the List View, Card View, and No Matches Found screens. Figure 6: Avaya 3905 Digital Deskphone on page 60 shows the Avaya 3905 Digital Deskphone. Figure 6: Avaya 3905 Digital Deskphone You can configure four of the bottom six Fixed Feature keys (Make Busy, Not Ready, Supervisor and Emergency) to feature keys that suit the business needs of the Call Center user.
  • Page 61 CPU (Call Pick-up). Key 24 Speed Call Short (SCS), Long (SCL), or User (SCU). Key 25 PRL (Privacy Release). Keys 26-27 Null. Key 28 Callers List. Key 29 Redial List. Keys 30-32 Null. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 62: Message Waiting Indicator (Mwi)

    Keys 26, 27, and 30-32 are reserved for future use. Keys 13-16 are unusable for the Avaya 3905 Digital Deskphone. There are no definitions for these keys. Application key This key is used to connect to applications located on a remote server.
  • Page 63 • Headset Type - open the voice path automatically to headset or handsfree. • Headset Port On Call - enable or disable the call in progress indication feature. This feature requires a lamp-type Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 64 • redial list with a maximum of 20 entries AUTODISP (autodisplay) should be assigned to Avaya 3900 Series Digital Deskphone with the Call Logging capability (that is, the Avaya 3903, 3904, 3905) to ensure logging of incoming and outgoing calls. Copy key The Copy key is used for applications and features.

  • Page 65: Key-Based Access Expansion Module (Kba) And Dba Support

    DN. Key-based access expansion module (KBA) and DBA support The Avaya 3905 Digital Deskphone supports one or two key-based KBAs or one DBA. Compatible features Refer to Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference —...

  • Page 66: Avaya 3900 Series Digital Deskphones User Guide August

    Avaya 3905 Digital Deskphone Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 67: Chapter 11: Hardware Options

    Supports Supports Module External Alerter/Recorder Supports Supports Supports Supports Interface Handset Standard Standard Standard Standard Optional Key-based Expansion Module Supports Supports Non-amplified Headset Supports Supports Supports Accessory connected through Headset Jack Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 68: Accessory Descriptions

    The handset can be added to the Avaya 3905 Digital Deskphone by removing the front plate of the telephone. A handset kit is available for the Avaya 3905 Digital Deskphone. The handset connects to the handset jack.

  • Page 69: Meridian External Alerter And Recording Interface (Meari)

    The MEARI requires an Accessory Connection Module (ACM). MEARI connects to any Avaya 3900 Digital Deskphone , except the Avaya 3901 which has no accessory dock. In order to use the MEARI accessory, the telephone must be equipped with the Avaya 3900 series ACM and power supply (purchased separately).

  • Page 70: Analog Terminal Adapter (Ata)

    The MEARI does not require any software or system configuration. Install the MEARI in the small dock of an Avaya 3902, 3903, 3904, or 3905 Series Digital Deskphone. There are three output connectors on the back of the MEARI cartridge. There is no need to disconnect the power supply from the telephone prior to insertion or extraction of the MEARI cartridge.

  • Page 71: Key-Based Access Expansion Module (Kba)

    Figure 7: Accessory Connection Module The Avaya 3902 Digital Deskphone has one accessory port. The Avaya 3903, 3904, and 3905 have two accessory ports. The plug-in cartridge allows the Avaya 3900 Series sets to use the following accessories: • ATA •...

  • Page 72: Display-Based Expansion Module (Dba)

    DBA key assignments to the set. The DBA firmware handles the self-key labeling. The self-key label can be up to 10 characters in length. Only one DBA can be added onto a either an Avaya 3904 or Avaya 3905 set only. You cannot combine a DBA with a KBA.

  • Page 73: Personal Directory Pc Utility

    Enter names and numbers into a personal directory file on a PC. Download the file directly from the PC to the Avaya 3904 or 3905 Digital Deskphone. Upload a directory from the Avaya 3904 or 3905 set to a PC to modify the directory.

  • Page 74: Telephone Wall Mount Kit

    The telephone wall mount bracket kit contains a one-piece wall mount plate that attaches the Avaya 3903, 3904, and 3905 Digital Deskphoneto the wall. The wall mount kit is available from your local Avaya representative. The Avaya 3901 and 3902 have built-in wall mount brackets.
  • Page 75 Full Duplex Handsfree Accessory The FDHF functionality requires the following hardware: • Avaya 3904 Digital Deskphones Release 3 telephone set (NTMN34GA or later). NTMN34TA is the Avaya 3904 Release 3 icon set that supports FDHF. • Full Duplex Handsfree cartridge (NTMN72AA or later) •...
  • Page 76 Hardware options Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 77: Chapter 12: Installation

    77 explains how to install the Avaya 3900 Series Digital Deskphones. The station ringer test is not supported on the Avaya 3900 series sets. Install the Avaya 3900 Series Digital Deskphone 1. Complete the wiring and cross-connections (loop power).

  • Page 78: Telephone Positions

    Installation Telephone positions Changing the telephone position Avaya 3903, 3904 and 3905 Digital Deskphones have several height selections for the desktop positions. Change the telephone position on page 78 shows how to change the telephone position. Change the telephone position 1.

  • Page 79: Headset Consideration

    Refer to your representative for the latest product bulletin from Avaya recommending headset types for use with the Avaya 3900 Series Digital Deskphone.

  • Page 80: Installing The Acm Into The Footstand

    There is one accessory port available on the Avaya 3902 Digital Deskphone. There are two accessory ports available on the Avaya 3903, 3904, and 3905 Digital Deskphones.
  • Page 81 Table 17: Compatibility of accessories MEARI FDHF Utility Analog Terminal Adapter Key-based Expansion Unit Personal Directory PC Utility Meridian External Alerter and 3 (see Recording Interface note) Display Expansion Module Full Duplex Handsfree 3(see note) Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 82: Analog Terminal Adapter (Ata)

    Analog Terminal Adapter (ATA) Install the ATA on page 82 describes how to install and use the ATA with your Avaya 3900 Series Digital Deskphone. The ATA allows an off-the-shelf analog device (FAX, modem, or analog telephone (500/2500)) to work simultaneously with your Avaya 3902, 3903, 3904, or 3905 Digital Deskphone.
  • Page 83 When there is a power failure to the ATA, the Analog Device does not store or keep information (for example, outgoing FAX from your FAX machine). You must send the information again when power returns. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 84: Meridian External Alerter And Recording Interface (Meari)

    Meridian External Alerter and Recording Interface (MEARI) Install the MEARI in the small dock of a Avaya 3902, 3903, 3904, or 3905 Digital Deskphone. There are three output connectors on the back of the MEARI cartridge. There is no need to disconnect the power supply from the telephone prior to insertion or extraction of the MEARI cartridge.

  • Page 85: Loud Ringer Connected To The Meari

    Loud ringer connected to the MEARI Figure 13: Loud ringer connected to the MEARI through the RJ12 jack on page 86 shows the loud ringer. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 86: Meari Desktop Recording Device

    Figure 13: Loud ringer connected to the MEARI through the RJ12 jack MEARI desktop recording device Figure 14: MEARI desktop voice recording device on page 86 shows the MEARI desktop voice recording device. Figure 14: MEARI desktop voice recording device Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 87: Meari Call In Progress Indicator

    Figure 15: MEARI call in progress indicator Remote voice recording using call status Figure 16: Remote voice recording using call status on page 88 shows remote voice recording using call status. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 88: Troubleshooting

    2.5 mm or 3.5 mm jacks, make sure that the plugs are fully inserted. Key-based Expansion Module Accessory (KBA) The Key-based Expansion Module provides 22 additional keys for the Avaya 3904 and the Avaya 3905 Digital Deskphones. You can add a second Key-based Expansion Module, for a...
  • Page 89 3. Thread the cable through the routing clips on both Modules (see Figure 8 on page 11). 4. Install the Expansion KBA Footstand (see Install an Expansion KBA Footstand Assembly on page 90). Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 90: Configure The Meridian Sl-100 For The Kba

    SERVORD commands you use to configure the Meridian SL-100 for the KBA. Each Key-based Expansion Module provides 22 additional Line/Feature Keys. Configure these additional keys in SERVORD. Key numbers associated with the first Key-based Expansion Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 91: Display-Based Expansion Module Accessory

    KBA_COUNT Number of KBAs. 1 = KBA. 2 = two KBAs. For more SERVORD information, see Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Display-based Expansion Module Accessory The DBA has eight programmable Line/Feature (self-labeled) keys with three layers. The DBA gives you a total of 24 programmable Line/Feature keys (that is, keys 33-56).

  • Page 92: Configure The Meridian Sl-100 For The Dba

    92 shows an example of the Meridian SL-100 configuration for the DBA. Keys associated with the DBA are 33-56. You must provision the DBA on Key 1 of the Avaya 3904 and Avaya 3905 Digital Deskphones. Table 21: Configure the Meridian SL-100 for the DBA...
  • Page 93 1. Insert the interface cartridge into either the small, or large, port on the ACM in your Avaya 3904 or 3905 Digital Deskphone. The latch must be at the top. 2. Connect the personal computer to the Avaya 3904/3905 Digital Deskphone through...

  • Page 94: Open The Personal Directory Pc Utility

    The program selects the same port each time until you change it. The Personal Directory PC Utility interface Figure 19: Personal Directory PC Utility interface on page 95 shows the Personal Directory PC Utility interface. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 95: Personal Directory Pc Utility Terms

    • Import - To copy a directory from another location into the active PC Utility window. • Export - To copy a directory from the active PC window to another location. Use export to create a backup file. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 96: Online Help

    5. Press the Tab key to move to the next line. 6. Continue to enter names and telephone numbers. 7. Save or export the directory before downloading it to the Avaya 3904/3905 Digital Deskphone to prevent the loss of data.

  • Page 97: Add Names And Telephone Numbers

    Enter a comma (,) to insert a 1.5 second pause in the dialing string. Delete a character or single digit Delete a character or single digit on page 98 shows how to delete a character or single digit. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 98: Cut Or Copy Between Personal Directories

    7. Click on Edit on the Main Menu bar. 8. Click on Paste. Delete a directory entry Delete a directory entry on page 99 shows how to delete a directory entry. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 99: Save Or Export The Personal Directory File

    4. The Personal Directory PC Utility cautions that you are about to replace the existing directory on the telephone. Click on Yes to continue. A window opens that displays the status of the download. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 100: Handset Option For The Avaya 3905 Digital Deskphone

    Handset option for the Avaya 3905 Digital Deskphone The Handset Kit is a hardware option for the Avaya 3905 Digital Deskphone. The handset does not accompany the Avaya 3905. The handset can be added to the Avaya 3905 by removing the front plate of the telephone.

  • Page 101: Installation Of The Cradle

    3. When all tabs are in the proper position, secure the cradle into place by pushing straight downward. Alternate key caps for the Avaya 3905 Use the Key Extractor Tool with the Avaya 3905 Digital Deskphone to remove the programmable keys and replace them with alternate keys customizing your telephone to fit your need.

  • Page 102: Full Duplex Handsfree (Fdhf) Accessory On The Avaya 3904

    The Full Duplex Handsfree accessory is only supported on the Avyaa 3904 Release 3 or later telephone. A Full Duplex Handsfree compatible version of the Avaya 3904 Release 2 telephone is not available.

  • Page 103: Operating Parameters

    Operating parameters Connect the FHDF cartridge 1. Look at the label on the back of the set to make sure that your set is an Avaya 3904 Release 3 Digital Deskphone. For Release 3, the label shows NTMN34GA. If the set is not a Release 3 vintage, the FDHF cartridge is not compatible.

  • Page 104: Meridian Sl-100 Configuration Procedures

    HANDS_FREE: Enter "y" for yes. The Avaya 3904 must be NTMN34GA or later vintage. If you are replacing an existing Avaya 3904 that has handsfree enabled, you do not require a SERVORD change. Avaya 3900 Series Digital Deskphones User Guide...

  • Page 105: Chapter 13: Features Firmware And Software Management

    Federal Software Loads MSL12 The Avaya 3900 series Release 3 Digital Deskphones are backwards compatible to MSL11 (XPM 13) for Commercial and to MSL12 for Federal Software Loads; however, some new feature capabilities are not available until the MSL15 time frame and some require certain XPM releases.
  • Page 106 Customers should make sure that any applicable patches have been applied. The base software for the Avaya 3900 Series Digital Deskphones on the Meridian SL-100 is MSL11 for Commercial software loads; however, it is MSL12 for Federal software loads.

  • Page 107: Avaya 3900 Digital Deskphones And Accessories Minimum Firmware And Release Numbers

    With appropriate patches applied. Note: Avaya 3904 Phase 1 and 2 sets cannot be firmware upgraded to a Phase 3 set supporting Full Duplex Handsfree. A new Avaya 3904 Phase 3 set is required to support the Full Duplex Handsfree Accessory.

  • Page 108: Firmware Download Process Overview

    Release 06 The firmware version of the Avaya 3902, 3903, 3904, and 3905 Digital Deskphones can be found through the Options List and Display Diagnostics option on the Avaya 3900 Series Digital Deskphone (see Verify firmware versions of Avaya 3900 Series Digital Deskphones page 108).

  • Page 109: Meridian Sl-100

    Communication Server 2100 Feature Reference — Commercial Systems, NN42100-102. Optivity Telephony Manager for Meridian SL-100 2.0 initiates all flash download commands. Optivity Telephony Manager for Meridian SL-100 2.0 is a requirement for Avaya 3900 Series Digital Deskphones. Firmware files location...
  • Page 110 Features firmware and software management 6. On the "Product Select" page, under "View by a Product" in the middle of the page, use the pull-down menu and scroll down to "Avaya 3900 Series Digital Deskphones" and select it. Then click on Save.

  • Page 111: Optivity Telephony Manager For Meridian Sl-100 2.0 Firmware Download

    Through this tool, Avaya 3900 firmware loads can be downloaded to one Avaya 3900 series Digital Deskphones or to all Avaya 3900 terminals of the same type on an EIPE. The same can be done for multiple EIPEs. The transfer and downloads of firmware to a single or multiple EIPEs can be scheduled to execute at a later time.
  • Page 112 Figure 23: Avaya 3900 Firmware Maintenance Main window The top half of the Avaya 3900 tool main window is used to reserve the Expecs for load operations, to transfer Avaya 3900 firmware loads to Expecs, and to select Avaya 3900 Digital Deskphones for downloading.
  • Page 113 Avaya 3900 tool. Once file servers are defined in the Optivity Telephony Manager for Meridian SL-100 server, Avaya 3900 load files can be selected. The correct file name and type should be verified to make sure it is a valid Avaya 3900 firmware load, before transferring it to any EIPE.
  • Page 114 Optivity Telephony Manager for Meridian SL-100 client controls what the server does. Only one type of set (that is, Avaya 3902, 3903, 3904, or 3905) per Expec can be upgraded at any one time. Since Optivity Telephony Manager for Meridian SL-100 can communicate with multiple Expecs at the same time, this allows multiple sets throughout the Meridian SL-100 system to be upgraded at the same time.
  • Page 115 Optivity Telephony Manager for Meridian SL-100 2.0 firmware download Perform the firmware downloads 1. Start server (if not running). 2. Start client. 3. Select the Avaya 3900 tool from menu in the Avaya 3900 Firmware Maintenance Window (see Figure 25: M3900 Firmware Maintenance Main window Select Expec on page 116).
  • Page 116 Figure 26: Select Expecs on page 116). Figure 26: Select Expecs TIP: You can select multiple Expecs. This allows you to download multiple sets of the same type across the Meridian SL-100 system. Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 117 RAM. 8. From the list, you can select all the sets of one type that you want to upgrade, such as all the Avaya 3904s, one Avaya 3903, two Avaya 3902s, or all the Avaya 3905s, etc. (see Figure 28: Select Avaya 3900 Sets window on page 118).
  • Page 118 Figure 28: Select Avaya 3900 Sets window 10. Click on OK and a box is displayed that reads "Retrieving Set Information" as shown Figure 27: Avaya 3900 Firmware Maintenance Main Window Get Set button page 117. 11. The three boxes in the lower portion of...
  • Page 119 The first time you upgrade a set or Expec you need to add a file server (FTP) IP address, File server port, default path, user name and password. If this is the first time you have upgraded a telephone set or Expecs, follow Steps on page 120 Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 120 Figure 32: Firmware Download Job Definition window Firmware Files on page 121. 18. Highlight the Avaya 3900 firmware you need for the specific set type that you are upgrading, such as "M3905V63" shown in Figure 32: Firmware Download Job Definition window Firmware Files on page 121.
  • Page 121 19. Click on OK to begin the firmware download. 20. The process has now begun. The Active Job status pop ups . See Figure 33: Active Job Status Download in Process on page 122. Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 122 Features firmware and software management Figure 33: Active Job Status Download in Process The Active Job Status window lists active Avaya 3900 firmware download jobs. Detailed status information is displayed in tree form allowing the user to expand or contract details for each job. This window has the following items: •...
  • Page 123 Figure 25: M3900 Firmware Maintenance Main window Select Expec on page 116). 2. Complete the Schedule Dialog (see Figure 35: Avaya 3900 Tool Firmware Download Schedule Time window on page 124). Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 124 Features firmware and software management Figure 35: Avaya 3900 Tool Firmware Download Schedule Time window This window contains the following items: • Task Type - Identifies the type of scheduled activity. Enter "SendToSets" for firmware downloads. • Task ID - Identifies an individual task. For example, "IPE101 M3905 v4.6 Download".
  • Page 125 Figure 37: Log File Viewer window During the upgrade process the Expec is not available through telnet. If someone tries to log in during the upgrade, the system displays an error message (see Figure Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 126 40: Firmware in Load Files box on page 127). TIP: If there are firmware files in RAM, they must be removed with the Delete load button. This can cause upgrade failures. Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 127 Access the "Select Load File to Delete" box to select M3900 firmware load files on selected Expecs. The window in Figure 41: Select Load File to Delete window page 128 opens. Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 128: Avaya 3900/Expec Firmware Manager

    Functional Description The Avaya 3900/EXPEC Firmware Manager will support Meridian SL-100 customers and Meridian SL-100 customers who transition to Avaya Communication Sever 2100 (Avaya CS 2100). Please refer to the Avaya 3900/EXPEC Firmware Manager User Guide, 555-4001-317 Avaya Communication Server 2100 Avaya 3900/EXPEC Firmware Manager User Guide, NN42200-112 for more information.
  • Page 129 Scheduler The scheduler feature is used to schedule downloads of software either to the Avaya 3900 Series Digital Deskphones or the EXPEC. Current status of all scheduled jobs will be available from the web client. Scheduled jobs will be kept in a "database" until they are executed.
  • Page 130 Ethernet is that the transfer time is greatly reduced and that the IPE remains in service while the load file is being transferred. Once a load is transferred Avaya 3900 Series Digital Deskphones User Guide August 2010...
  • Page 131 Integration with the Avaya CS 2100 NMS The cross-platform of Java and the web interface will make the integration with the Avaya CS 2100 NMS possible since the Avaya CS 2100 NMS's strategy is to be on the Solaris platform with web interfaces.

  • Page 132: System Architecture

    The Avaya 3900/EXPEC Firmware Manager architecture allows the load transfer function of the Avaya 3900 and EXPEC to be integrated into the Avaya CS 2100 management system. The web application is written in Java and runs on a Tomcat web server providing cross- platform support.
  • Page 133 Avaya 3900/EXPEC Firmware Manager Web Client requirements Hardware Hardware requirements include • a network connection to EXPEC/Avaya 3900 Firmware Manager server • a color monitor • a computer system capable of running Microsoft Internet Explorer 4.0 or above Software Microsoft Internet Explorer 4.0 or above, or Netscape Navigator...
  • Page 134 Features firmware and software management Avaya 3900 Series Digital Deskphones User Guide August 2010...

  • Page 135: Chapter 14: Environmental, Power, And Safety Considerations

    Chapter 14: Environmental, power, and safety considerations Purpose This chapter addresses the following considerations for the Avaya 3900 Series Digital Deskphones: • temperature and humidity • power consumption • line engineering • accessory environmental information • safety and electromagnetic compatibility...

  • Page 136: Power Consumption

    Units of measurement are milli-amps (ma). The Avaya 3905 uses a switch mode power supply and the Avaya 3904 uses a linear power supply. When a handset is off-hook with maximum volume, the current increases 2 to 5 ma using linear power supply and 1.5 ma on the Avaya 3905 using switch mode power supply.

  • Page 137: Accessory Environmental Information

    1.25 x 3.75 x 4.65 inches. 3.2 x 9.5 x 11.8 centimeters. Weight 4 oz. 104 g. Avaya 3902, 3903, 3904, 3905 all equipped Compatible. with Avaya 3900 series ACM and power supply Accessory Connection Module Table 34: Environmental information on page 137 provides ACM specification and environmental information.

  • Page 138: Safety And Electromagnetic Compatibility

    53 mbar of water vapor pressure. Safety and electromagnetic compatibility The Avaya 3900 Series Digital Deskphones have been tested and found to comply with the Safety and Electromagnetic Compatibility (EMC) standards shown in Table 35: Safety and Electromagnetic Compatibility standards on page 138.

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