Default Login; Agent Logout - Avaya 3905 User Manual

Call Center Agent/Supervisor Features

Default login

If you normally use the same telephone, you need not repeat the entire login
process at the beginning of each shift. The default login places you in the same
ACD queues and the same supervisor that the set had in the previous login.
Default login:
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Agent logout

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1. Press the
In-Calls
2. Dial your Agent ID (if your
queue requires a Supervisor ID) or
your Agent ID
Dial
Supervisor ID is not required).
Note: If queues are retained from a prior
login by an Agent ID, each queue is
displayed for two seconds. Press In-Calls,
Ready, or
Not Make Busy
display of Multiple Queues.
Press the
Make Busy
the headset. The LED indicator lights
steadily.
Note 1: If you press the
again, the LED indicator will turn off. At this
point your telephone can accept non-ACD
calls, but you are logged out of the queue.
Note 2: If you press the
while on an ACD call, you will be logged
out automatically when the call is finished.
Key.
(if a

to cancel
Key and disconnect
Make Busy Key
Make Busy Key