Using Return To Queue On No Answer; Using Activity Code - Avaya 1120E User Manual

Agent features
To enable Call Forcing for headset users:
(Services)

Using Return to Queue on No Answer

If a call is not answered, the call is sent back to the ACD queue, and the
your telephone is automatically placed in Not Ready state. To return to
the ACD queue, log in, or press the

Using Activity code

Use Activity code to record the types of activities you are performing.
To record activities:
Activity
26
1. Log in.
2. Replace the handset.
3. Press the Services
On-hook default path
Headset Enabled.
NotReady
1. When the Activity LCD indicator is
flashing, press the
2. Use the dial pad to enter the Activity
code.
key. Configure the
to
key.
Activity key.