Panasonic KX-NS700 Operating Manual page 334

4.1.3 Supervisory Monitor (ACD) Control
For Call
1.
On the Call—Filter Settings—Select Group screen, set the group to analyze as follows:
a.
Click Select.
b.
Click the ICD group name you want to analyze from the ICD group names displayed on the Available
Group for ACD Report window. (Maximum 64 groups displayed)
c.
Click ==> to move the ICD group you selected in step b. to the Selected Group for ACD Report
window. (Maximum 64 groups)
To delete an ICD group from the Selected Group for ACD Report window, click the ICD group name,
and then click <==.
d.
Click OK.
2.
Select the target time period for the ACD report on Call—Filter Settings—Select Period.
3.
Select the target for an ACD report from the following, and then configure the filter settings on the
Call—Call Filter Mode screen.
•
Caller ID/CLIP Filter: You can filter by Caller ID or CLIP.
a.
Click Caller ID/CLIP Filter.
b.
Enter the caller ID or CLIP as the target to analyze (maximum 10).
•
Talk/Wait Duration Filter: You can filter by continuous talk time or wait time.
a.
Click Talk/Wait Duration Filter.
b.
Select Talk Time or Wait Time from the Mode drop-down list.
c.
Set the target time range to filter.
To set the minimum time duration, click Min., and set the time (0:00–23:59).
To set the maximum time duration, click Max., and set the time (0:00–23:59).
•
Lost Call Filter: You can filter by lost calls.
a.
Click Lost Call Filter.
4.
To show the report on a group basis, perform the following steps:
a.
Click View Report.
The ACD Report - Call Report screen is displayed.
The filtered data is shown as follows:
Call ACD Report
- Call Report
No graphical data is supported for Call Report.
Abandoned calls are included in the ACD report, depending on what filter is selected.
334 Operating Manual
Start Date The start date of the call.
Start Time The start time of the call.
(HH:MM:SS)
End Date The end date of the call.
End Time The end time of the call.
(HH:MM:SS)
Result The processing result. (Answered/
Abandoned/Overflowed)
ICDG The incoming ICD Group number.
Answering The answering member. (Extension
Agent Name/Extension Number)
Talk Time The talking time. (HH:MM:SS)
Wait Time The waiting time. (HH:MM:SS)
Trunk The incoming trunk group number.
Caller ID/ The caller's number.
CLIP
Document Version 2014-08