Icd Group Features; Icd Group Features-Call Log History For Icd Group - Panasonic KX-NS700 Operating Manual

1.3.37 ICD Group Features—Call Log History for ICD Group

1.3.36 ICD GROUP FEATURES

An incoming call distribution (ICD) group is a group of extensions assigned through system programming to
receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:
Features
Log-in/Log-out
Supervisory Features
Manual Queue
Redirection (Hurry-up
Transfer)
Call Forwarding (FWD) for
your ICD Group
1.3.37 ICD Group Features—Call Log History for ICD Group
An extension assigned as a supervisor (supervisor extension) can confirm the incoming call
log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first.
To enter incoming call queue monitoring mode
6-Line Display PT
Off-hook.
Group Monitor On
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You can log in to or out of an ICD group, to control whether you receive calls
from the group.
(® 1.3.39 ICD Group Features—Log-in/Log-out)
An extension assigned as a supervisor (supervisor extension) can monitor
and control the status of each member within the ICD group, using a 6-line
display PT.
(® 1.3.42 ICD Group Features—Supervisory)
You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(® 1.3.41 ICD Group Features—Manual Queue Redirection)
You can set a forward destination for your ICD group.
(® Call Forwarding (FWD) for your Incoming Call Distribution Group)
7 3 9
Enter 739.
On-hook.
Description
ICD Group
extension no.
C.Tone
Enter ICD Group
extension number.
Document Version 2014-08