In This Manual - Panasonic KX-NS700 Operating Manual

Call Center
This PBX offers a built-in Call Center feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Customers
1.3.36 ICD GROUP FEATURES (Page 110)
CA Call Accounting
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call Accounting
web server software allows you to access CA Call
Accounting from any PC by using a web client. You
can sort and view, print, or export call information
with the web client. In addition, reports can be
created based on exported data.
(Web Server)
Consult your dealer

In This Manual,

•
The following abbreviations are used:
APT ® Analog Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP extension/SIP Extn. ® Extensions of the PBX which uses Session Initiation Protocol for
communication.
SLT ® Single Line Telephone
•
"PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.
•
The following icons are used frequently.
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Hints
Document Version 2014-08
ICD Group
Queuing
PC
(Client)
PC
PC
(Client)
Conditions
Communication Assistant (CA)
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
Consult your dealer
Feature Highlights
PC
(Client)
PC
(Client)
Operating Manual 3