Service And Support - CalAmp Fusion LTE User Manual

4

SERVICE AND SUPPORT

Product Warranty, RMA and Contact Information
CalAmp guarantees that every Fusion LTE Modem will be free from physical defects in material and workmanship for one
(1) year from the date of purchase when used within the limits set forth in the Specifications section of this manual.
The manufacturer's warranty statement is available in Appendix 1. If the product proves defective during the warranty
period, contact CalAmp Customer Service to obtain a Return Material Authorization (RMA).
RMA Request/Contact Customer Service
CalAmp
Tel: 507-833-8819 ext. 6707
Fax: 507-833-6748
BE SURE TO HAVE THE EQUIPMENT MODEL AND SERIAL NUMBER, AND BILLING AND SHIPPING ADDRESSES ON HAND
WHEN CALLING.
When returning a product, mark the RMA clearly on the outside of the package. Include a complete description of the
problem and the name and telephone number of a contact person. RETURN REQUESTS WILL NOT BE PROCESSED WITHOUT
THIS INFORMATION.
For units in warranty, customers are responsible for shipping charges to CalAmp. For units returned out of warranty,
customers are responsible for all shipping charges. Return shipping instructions are the responsibility of the customer.
Product Documentation
CalAmp reserves the right to update its products, software, or documentation without obligation to notify any individual or
entity. Product updates may result in differences between the information provided in this manual and the product
shipped. For the most current product documentation, visit www.calamp.com for datasheets, programming software and
user manuals.
Technical Support
CalAmp
Tel: 507-833-8819
E-mail: wngsupport@calamp.com
76