Troubleshooting - Ingenico iWL2 Series User Manual

8. Troubleshooting
The terminal does not turn on
•
Check the battery ( is it discharged ?, is it connected ?)
A full discharged battery can take long charging time to recover
•
Connect terminal to traveler power supply or put it on powered base
The terminal does not connect to the telephone line
•
Check the base power supply and telephone line cables
•
Check for base electrical power network
•
Check for Power On Ethernet network (POE powered base only: optional)
The terminal fails to establish a telephone connection
•
Check that the tone of the phone line is free
•
Check the configuration of the phone line and number to call
•
Get technical support
Cards are not read
•
Check if the magnetic card is swiped correctly (with magnetic stripe on terminal
side) .
•
Swipe again the card with the magnetic stripe movement constant and rapid
•
Check if the magnetic strip is not damaged, grooved or cracked
•
Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
The ticket is not printed
•
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (section 4.4
"Installing the paper roll")
•
Check the type of paper used (thermal paper must be used)
•
Verify thermal paper sensitive side.
iWL2xx Wireless Series •
900003061 R11 000 04/1050
25/28
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