Ingenico iWL25 Series Operating Manual
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Ingenico iWL25 Series Operating Manual

2017 paymark software
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INGENICO
iWL25X
2017 Paymark Software
Operating Guide
Version
1.0

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Summary of Contents for Ingenico iWL25 Series

  • Page 1 INGENICO iWL25X 2017 Paymark Software Operating Guide Version...

  • Page 2: Table Of Contents

    5.7.1.1 GPRS RKI Configuration ......................42 5.7.2 Remote Key Injection (PKMS) Initialisation ..............43 ENABLE/DISABLE TERMINAL FUNCTIONS ................44 CONFIGURE RECEIPT HEADER AND FOOTER ................ 46 5.10 RESTART TERMINAL ........................48 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 3 12.9.2 Tip Transactions......................89 12.9.3 Tipping Utilities ......................91 12.9.3.1 Void Tip ............................. 91 12.9.3.2 Uploading Tip Transactions ....................92 12.9.3.3 Printing Tips ..........................93 12.10 INSTANT TIPPING TRANSACTION ..................... 94 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 4 ........................ 129 ATTERY NFORMATION 14.4 INGRESS GUARDS ........................130 14.5 EXTERNAL POWER SUPPLY ..................... 130 14.6 PAPER SIZE ..........................131 14.7 OPERATING ENVIRONMENT ....................131 SKYZER TECHNOLOGIES CONTACT DETAILS ................132 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 5 TABLE OF FIGURES Figure 1 – Features of the Ingenico iWL255 ................9 Figure 2 – Keyboard of Ingenico iWL25X ................10 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 6 DOCUMENT OWNER: All changes to this document must be approved and signed off before release by the Marketing Manager. REVISION RECORD VERSION CHANGE CHANGED BY DATE Document creation Vineel Dhani 23/02/2017 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 7: Introduction

    This document serves as a comprehensive guide to the operation of Skyzer’s Ingenico iWL25X EFTPOS terminal in New Zealand. 2 HARDWARE OVERVIEW 2.1 The INGENICO iWL25X Terminal The Ingenico iWL25x terminal consists of the following elements: The iWL25x Terminal Handset: INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 8 The iWL200 cradle that comes with the iWL25x terminal provides the charging connection. The power adapter that connects the terminal to a 5VDC supply via 240VAC power outlet: Lithium-ion battery that connects to iWL25x terminal. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 9: Features Of The Iwl25X

    2.1.1 Features of the iWL25X Easy loading printer Color display Magnetic stripe Mini USB reader Connection Port SAM/GPRS SIM card compartment 18-key backlit keyboard Smart card reader Figure 1 – Features of the Ingenico iWL255 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 10: The Iwl25X Keyboard

    The Yellow/CLEAR key to idle state cancels the last character Figure 2 – Keyboard of Ingenico iWL25X The keyboard layout consists of: • Keyboard (0 through 9)/ • Red/CANCEL/NO key/ • Yellow/CLEAR/NO key/ • Green/ENTER/YES input key/ •...

  • Page 11: Green/Enter Key

    8 T U V 9 W X Y p r s t u v w x y 0 . , # * % $ & MENU FUNC @ ( ) / + = _ INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 12: Card Reader

    2.1.3.2 Smart Card (IC Card) Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction. Only remove the card when prompted by the terminal. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 13: Contactless Card

    The card read is successful all four status lights are lit and the confirmation tone is heard. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 14: Installing Paper Roll

    • Pull the paper up to the top of the terminal. • Maintain the paper and close the cover. • Press simultaneously on both upper corners of the paper compartment, as shown by red arrows below, until it clips into position. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 15: Installing The Battery

    • Plug the battery pack connector into the socket, making sure it clicks into place, as shown. • Place the battery pack into its compartment. • Check that the wires are flat and close the cover. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 16: Power On Terminal

    To power off iWL25X terminal, simply press and hold down the CLEAR/Yellow and FUNC key together. Ensure the terminal is not connected to the charger and off the base when perform this function. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 17: Iwl255 Base Configuration

    • Connect the power supply unit to the mains network and switch on. • Place terminal on the charging base to initiate the battery charging process. Power Socket INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 18: Communication Icon Status For Gprs And 3G

    Vodafone A GPRS signal strength indicator is also displayed. Other GPRS conditions that may be displayed: SIM card not detected. SIM card locked and entry of code is required. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 19: Iwl252 Bluetooth

    The iWL25x base range is composed of 3 designs: • Charging only base • Ethernet and Dial up Modem base • Bluetooth base Figure 3 – Feature of iWL252 Base INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 20: Bluetooth Communication Icon Status

    PAGE 20 OF 132 2.2.1 Bluetooth Communication Icon Status Ingenico IWL252 terminals support Bluetooth communications to pass and receive data with a base. To provide the status of the Bluetooth link, the following icons will be displayed in segment 2 of the status header If terminal exceeds maximum operating range from its Base, the Bluetooth link is broken, and only this icon will be displayed.

  • Page 21: Power Icon

    • Receiving power from the USB connection when off the Base. 1. Battery not installed 2. Battery fully discharged 3. Battery is partially charged 4. Battery is fully charged Or charging up INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 22: Administration

    Print Pure Commerce CSE Rates Table 3025705 Enable Credit Card Surcharge Disable Credit Card Surcharge Upload Electronic Offline Voucher or Contactless Offline Transactions Diagnostics 9904 Enable / Disable Extra Charges Training Mode 9999 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 23: Shortcut Keys

    PAGE 23 OF 132 3.2 Shortcut Keys Shortcut keys have been programmed on the Ingenico terminals for easy and quick access to frequently used menus. To access these menus, press the following keys on the terminal from the idle screen.

  • Page 24: Iwl 252 Bluetooth Terminal/Base Pairing And Un-Pairing Functions

    TELIUM MANAGER 1-Cancel NOTE: DO NOT SELECT ANY OTHER FUNCTIONS 2-Consultation 3-Refund 4-Evolution 5-Initialization Press 2 to select HARDWARE INITIALIZATION 1-Parameters NOTE: DO NOT SELECT ANY OTHER FUNCTIONS 2-Hardware 3-Screen Saver 4-Password INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 25 Select the name of the base to disassociate from followed by 1- <Base Name 1> ENTER. 2- <Base Name 2> Press the CANCEL key unless and until you exit out from the menu and return to 13.0 idle screen. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 26: Set Up

    Only applicable if option 8 is selected on Step 7.0. APN? Configure the APN of the of the SIM card been used. This parameter specifies the GPRS USERNAME. By default this field will be blank. GPRS USER NAME? Press ENTER. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 27 CLEAR to exit and return to idle screen. 19.0 Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit START GPRS Y/N without starting GPRS link to Paymark. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 28: Iwl252 Bluetooth Eftpos Configuration

    Press 2 for TCP-IP/Dialup as backup configuration followed by ENTER and proceed with the configuration. 2-TCP-IP / DIAL Press 3 for TCP-IP configuration followed by ENTER and proceed with the configuration. 3-TCP-IP INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 29: Dial-Up Configuration

    1797 to obtain connectivity to Paymark network. Terminal prompts to save configuration. Press ENTER to save configuration on the SAVE CONFIG Y/N terminal or CLEAR to exit and return to idle screen. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 30: Tcp-Ip With Dial Backup Configuration

    08797. Press ENTER. 08797 NOTE: If the merchant has the Toll Bar on the site, then key in this phone number 1797 to obtain connectivity to Paymark network. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 31 CLEAR to exit and return to idle screen. Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to 15.0 START TCP-IP Y/N exit without starting. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 32: Tcp-Ip Configuration

    CLEAR to exit and return to idle screen. 11.0 Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to START TCP-IP Y/N exit without starting. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 33: Eftpos Configuration For Multi-Merchant

    ALL MERCHANT Y/N Press ENTER to copy the current configuration to the entire active merchants or CLEAR to cancel and proceed with configuring each merchant for its required COMMS mode. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 34 GPRS link. PLEASE WAIT 13.0 Press ENTER to proceed with the configuration of the next merchant or CLEAR to CONFIG ANOTHER cancel and exit out from the merchant configuration. MERCHANT Y/N INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 35: Multi-Merchant Configuration

    Terminal is now in configuration mode. Go to following steps to proceed or press MULTI MERCHANT CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of SETUP inactivity INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 36: Master Memory Reset

    ETSL EFTPOS memory to factory default. MEMORY RESET Terminal is now in configuration mode. Press CANCEL to exit, otherwise the MULTI MERCHANT terminal will automatically exit after 30 seconds of inactivity SETUP INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 37: To Deactivate Multi-Merchant Configuration

    Terminal is now in configuration mode. Press CANCEL to exit, otherwise the MULTI MERCHANT terminal will automatically exit after 30 seconds of inactivity SETUP INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 38: Contactless

    Ingenico terminals are fully compatible with the global EMV standards, as well as Visa's PayWave and MasterCard's PayPass. Contactless card processing is fast, secure and convenient, no more fumbling for change or traditional card reading to hold up queues.

  • Page 39: Contactless Configuration

    5-Initialization Press 1 to select Parameters INITIALIZATION 1 - Parameters NOTE: DO NOT SELECT ANY OTHER FUNCTIONS 2 - Hardware 3 - Password 4 - Header 5 – Beep on Key INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 40 T.M.S Terminal will prompt to PRINT PARAM. RECEIPT? Press ENTER to print off the 11.0 PRINT PARAM. receipt or CANCEL to exit to idle screen without printing of the receipt. RECEIPT? INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 41: Single Merchant Memory Reset Configuration

    Terminal prompts ETSL EFTPOS MEMORY RESET while resetting the merchant ETSL EFTPOS configuration and returns to idle. MEMORY RESET NOTE: The above function is performed to delete the configuration for the selected merchant only. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 42: Remote Key Injection (Pkms)

    SKYZER TECHNOLOGIES PAGE 42 OF 132 5.7 REMOTE KEY INJECTION (PKMS) The Ingenico iWL250 terminal supports Remote Key Injection technology to enable automated injection of security keys from Paymark. 5.7.1 Remote Key Injection (PKMS) Configuration This function is used to configure the Remote Key Injection operation and can be performed through GPRS mode.

  • Page 43: Remote Key Injection (Pkms) Initialisation

    ACCEPTED After a successful RKI (PKMS) key injection into the terminal, a merchant logon can been initiated and successfully completed with an ACCEPTED response, the terminal is ready to process transaction. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 44: Enable/Disable Terminal Functions

    ENTER. This function gives the merchant an option to print both merchant and customer copy or just a merchant copy. 12.0 ALERT DECLINE Press F1 to enable or disable the ALERT DECLINE function followed by ENTER. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 45 EFTPOS terminal has received the transaction from POS system. When the interface link or contactless is enabled on the terminal, the swipe start function will automatically be deactivated and vice-versa. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 46: Configure Receipt Header And Footer

    FOOTER LINE 1 cardholder’s copy of the receipt. XXXXXXXXXXXXXXXXXX It can be configured by entering desired footer use the numeric keypads then the FUNC key to access the alpha characters then press ENTER INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 47 @ ( ) / + = _ To enter an alpha letter, first press the corresponding number key, and then press the FUNC key to scroll through the alpha letters for that key. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 48: Restart Terminal

    Press ENTER to select to reset GPRS link or CLEAR to exit and return to idle screen. RESET GPRS LINK? ENTER OR CLEAR Resets the GPRS link and then returns to idle screen. GPRS STARTING PLEASE WAIT INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 49: Skylink

    6 SKYLINK 6.1 1 and 2 Way Interface Link Ingenico terminals have been certified to link directly for interfacing as 1 or 2 way on approved POS system by Skyzer Technologies. Please contact Skyzer Technologies to obtain a list of Accredited POS Vendor List for interfacing.

  • Page 50: Skylink Interface Com Port

    6.1.2 SKYLink Interface Com Port This function allows selecting the com port type to have the interface link operate on. Perform the steps below to select the com port type on the ingenico terminal. Step Terminal Display Description Press FUNC...

  • Page 51: Credit Account Prompt

    Enter the password 8099 followed by ENTER. ENTER PASSWORD? Press ENTER to Enable credit account or CLEAR to exit out without enabling the ENABLE credit account. Terminal will return to idle screen afterwards. CREDIT ACCOUNT? INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 52: Terminal Management System (Tms)

    This parameter specifies the Primary Host Port number. By default is set to 3200. PRIMARY HOST PORT Press ENTER. 3200 Press ENTER to save the configuration or CLEAR to exit without saving 10.0 SAVE CONFIG Y/N configuration. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 53: Gprs Configuration

    This parameter specifies the Access Point Name of the Paymark network or any APN? third party SIM card which has been configured for. paymarkfreedom.co. 10.0 Press ENTER to save the configuration or CLEAR to exit without saving SAVE CONFIG Y/N configuration. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 54: Tms Download

    XXXXXX/XXXXXX The terminal starts to download the second application software. TMS ACTION FILE DOWNLOAD NZXXXXXXXXXX XXXXXX/XXXXXX NOTE: When the terminal has finished downloading the application, the terminal will then restart itself. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 55: Reset Tms Download

    Terminal is resetting the TMS download and returns to the idle screen. PROCESSING PLEASE WAIT NOTE: Upon completion of the reset TMS download, perform FUNC 2467 to begin EFTPOS application software download again. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 56: Pure Commerce Currency Select Eftpos (Cse)

    Ingenico terminals now provide the option for currency selection when paying at the point of sale. The terminal will use the same merchant number for the transaction, whether performed in the cardholders’...

  • Page 57: Enable/Disable Pure Commerce Cse

    Perform the steps below to disable Pure Commerce CSE application. Step Terminal Display Comment Press FUNC Enter 3025707 and press ENTER. FUNCTION? DISABLE DCC will be displayed. Press ENTER DISABLE DCC DCC application has now been deactivated. DEACTIVATED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 58: Pure Commerce Cse Configuration

    6880 10.0 A default username has be preset for Skyzer terminals USER NAME skzyerprod01 By default it is set to skzyerprod01 11.0 The default password is preset to x79F0vQh PASSWORD ********** INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 59 2 seconds. Once the terminal has been restarted, it will then synchronise the Pure Commerce CSE and EFTPOS application together to communicate and display currency selection when international card is been used. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 60: Pure Commerce Cse Connection Test

    Enter 3025701 and press ENTER. FUNCTION? Terminal is downloading the BIN range. PROCESSING NOW Press the ENTER key on the terminal to exit to the idle screen DOWNLOAD COMPLETE PRESS ENTER INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 61: Pure Commerce Cse Rates Table Download

    Enter 3025705 and press ENTER. FUNCTION? Terminal will print the current exchange rates on the terminal. PRINTING Note: Terminal will display Rates table Expired if the rates has not been updated INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 62: Pure Commerce Cse Configuration Reset

    Enter 3025706 and press ENTER. FUNCTION? Press ENTER to RESET MERCHANT CONFIG or CLEAR/CANCEL to exit, otherwise RESET the terminal will automatically exit after 30 seconds of inactivity MERCHANT CONFIG ENTER OR CLEAR INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 63: Pure Commerce Cse Purchase Transaction

    If the card has been inserted, proceed with step 8.0 Advise the cardholder to select the currency they wish to process the transaction PURCHASE AUD 9.44 with NZD 10.00 RATE 1.0581245 SELECT CURRENCY INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 64: Transaction

    CHOICE OF PAYMENT CURRENCY. I AGREE TO PAY THE ABOVE TOTAL AMOUNT, AND UNDERSTAND THAT THE CHOICE OF CURRENCY IS FINAL THIS SERVICE IS SUPPLIED BY BNZ ACCEPTED *---------------------------* MERCHANT COPY INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 65: Operation Of Terminal

    To clear any pending reversals stored on the terminal, simply initiate a merchant logon. Stored pending reversals must be cleared from the terminal in order that all stored transaction data can be processed through the host. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 66: Expired Stored Pre-Authorisation Transactions

    2.TIPPING MENU 3.HOSPITALITY MENU 4.ADMIN MENU 5.SUPERVISOR MENU Press the corresponding number key or down arrow key to select LOGON to SUPERVISOR MENU perform a merchant logon. 1.XTRA 2.LOGON DUPLICATE RECEIPT INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 67 Once the transaction is successfully processed to Paymark network, terminal will ACCEPTED display ACCEPTED. 12.0 Terminal advises merchant the total number of outstanding expired stored EXPIRED PRE-AUTH transaction on terminal. Press ENTER to return to idle screen. OUTSTANDING TRANS COUNT XXXX INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 68: Surcharge

    Please enter surcharge percent between 1 and 10 with 2 decimal points. 0.00 Press ENTER This parameter specifies minimum amount to have to apply the credit card ENTER SURCHARGE surcharge. MINIMUM AMOUNT Press ENTER. 1.00 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 69: Disable Credit Card Surcharging

    Use down arrow key to scroll down to BYPASS SURCHARGE or Press 4 to select EFTPOS MENU BYPASS SURCHARGE 1.PURCHASE 2.CASH 3.REFUND Press 4 to select BYPASS SURCHARGE EFTPOS MENU 2.CASH 3.REFUND 4.BYPASS SURCHARGE INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 70: Credit Card Surcharge Transaction Process

    The terminal prompts AWAITING PIN on the terminal. Advise the cardholder to AWAITING PIN key in their PIN on the pinpad. The cardholder keys in their PIN number followed by ENTER. CHQ-PIN $XX.XX **** INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 71 PROCESSING NOW will be displayed on the terminal and pinpad. PROCESSING NOW 11.0 Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. ACCEPTED 12.0 Transaction has been DECLINED with PIN entry and prints the transaction receipt. DECLINED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 72: Purchase Transaction

    PIN on the pinpad. The cardholder keys in their PIN number followed by ENTER. CHQ-PIN $XX.XX **** 10.0 PROCESSING NOW will be displayed on the terminal and pinpad. PROCESSING NOW INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 73 PAGE 73 OF 132 11.0 Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. ACCEPTED 12.0 Transaction has been DECLINED with PIN entry and prints the transaction receipt. DECLINED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 74: Contactless Purchase Transaction

    Terminal and Contactless reader will display ACCEPTED if the transaction was ACCEPTED successful. Terminal and Contactless reader will display DECLINED if the transaction was DECLINED unsuccessful. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 75: Above The Cvm (Card Verification Method) Limit Of $80

    10.0 Terminal and Contactless reader will display ACCEPTED if the transaction was ACCEPTED successful. 11.0 Terminal and Contactless reader will display DECLINED if the transaction was DECLINED unsuccessful. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 76 SIG DECLINED will be displayed on both terminal and contactless screen. The 15.0 merchant presses the CLEAR key to decline the cardholder’s signature after SIG DECLINED signature fails to match with the card. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 77: Cash Out Transaction

    PIN on the pinpad. The cardholder to keys in their PIN number followed by ENTER. CHQ-PIN $XX.XX **** PROCESSING NOW will be displayed on the terminal and pinpad. PROCESSING NOW INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 78 PAGE 78 OF 132 10.0 Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. ACCEPTED 11.0 Transaction has been DECLINED with PIN entry and prints the transaction receipt. DECLINED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 79: Refund Transaction

    AWAITING ACCOUNT cardholder to select the account type on the pinpad. The cardholder presses the corresponding soft key to select their account type. ACCOUNT $XX.XX Example: Press F4 to select CR INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 80 SIG DECLINED will be displayed on both terminal and pinpad screen. The merchant presses the CLEAR key to decline the cardholder’s signature after SIG DECLINED signature fails to match with the card. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 81: Card Not Present Transaction

    If YES is selected, key in the CSC code as advised by the cardholder followed by ENTER CSC CODE ENTER. If NO is selected, choose the appropriate reason by pressing the corresponding SELECT REASON number key. 1. NOT ON CARD 2. CANNOT READ 3. CUST ADVISED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 82 19.0 ENTER=YES,CLR=NO SIG ACCEPTED will be displayed on both terminal and pinpad screen. 18.0 SIG ACCEPTED 19.0 SIG DECLINED will be displayed on both terminal and pinpad screen. SIG DECLINED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 83: Card Not Present Refund Transaction

    Enter the expiry date as advised by the cardholder. Ensure that numbers are in EXPIRY <MMYY>: month/year format. XXXX Key in expiry date and press ENTER. Key in the refund amount and press ENTER. REFUND AMOUNT? $0.00 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 84 19.0 ENTER=YES,CLR=NO 17.0 SIG ACCEPTED will be displayed on both terminal and pinpad screen. SIG ACCEPTED SIG DECLINED will be displayed on both terminal and pinpad screen. 18.0 SIG DECLINED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 85: Emv (Europay Mastercard Visa) Chip Card Transaction

    The cardholder presses the corresponding soft key to select their account type. ACCOUNT $XX.XX Example: Press F4 to select CR The terminal prompts AWAITING PIN on the terminal. Advise the cardholder to AWAITING PIN key in their PIN on the pinpad. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 86 If not, press CLEAR to decline and proceed with step 21.0 SIG ACCEPTED will be displayed on both the terminal and pinpad screen. 20.0 SIG ACCEPTED 21.0 SIG DECLINED will be displayed on both the terminal and pinpad screen. SIG DECLINED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 87 ENTER=YES,CLR=NO SIG ACCEPTED will be displayed on both the terminal and pinpad screen. 11.0 SIG ACCEPTED 12.0 SIG DECLINED will be displayed on both the terminal and pinpad screen. SIG DECLINED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 88: Credit Card Tipping Transaction

    To add or adjust the TIP amount: $XX.XX $0.00 Press ENTER to proceed with adding/adjusting the TIP amount or TOTAL $XX.XX Press CLEAR to exit and return to Step 2.0 ADJUST TIP Y/N INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 89 Repeat steps 2-9 to finalize any remaining tip transactions or press CLEAR to 10.0 RETRIEVE BY return to idle screen. 1. TRANS NUMBER 2. CARD NUMBER 3. AUTH NUMBER 4. PURCHASE AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 90: Tipping Utilities

    Press ENTER to cancel the TIP Transaction and follow through step 8.0 CANCEL? TIP TRANSACTION Press CLEAR to exit and return to TIPPING menu. Void TIP Transaction is processing PLEASE WAIT INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 91: Void Tip

    “TEMPORARILY HALT TRANSMISSION Y/N”. The merchant can then press ENTER to halt the upload transmission and perform a transaction or CLEAR to proceed with uploading stored tip transactions. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 92: Uploading Tip Transactions

    Press ENTER to print the pending transaction. CARD XXXXXX..XXXX Press CLEAR to exit and return to previous screen. TOTAL AMT NZ$XX.XX REQUIRED TRANS. Y/N Pending tip transaction receipt is being printed. PRINTING INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 93: Instant Tipping Transaction

    Example: F1 for CHQ or F2 for SAV 10.0 The cardholder keys in their PIN number followed by ENTER. CHQ-PIN $10.00 **** PROCESSING NOW will be displayed on the terminal. 11.0 PROCESSING NOW INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 94 SKYZER TECHNOLOGIES PAGE 94 OF 132 Transaction has been ACCEPTED and prints off transaction receipt. 12.0 ACCEPTED Transaction has been DECLINED and prints off transaction receipt. 13.0 DECLINED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 95: Credit Card Hospitality Transaction

    PIN number on the pinpad or press ENTER for PIN OR ENTER SIGNATURE. **** PROCESSING NOW will be displayed on the terminal and pinpad while PROCESSING NOW processing the transaction. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 96: Hospitality Authorisation

    PRESENT/INSERT OR SWIPE CARD of the cardholder’s. PRESENT/INSERT OR SWIPE CARD $XX.XX The terminal prompts AWAITING ACCOUNT on the terminal. Advise the AWAITING ACCOUNT cardholder to select their account type on the pinpad. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 97 SIG DECLINED will be displayed on both the terminal and pinpad screen. The 16.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 98: Hospitality Top-Up Authorisation

    NOTE: The total amount displayed will include the previously authorised amount REQUIRED TRANS. Y/N plus any top-up amounts already processed for this transaction. This is to notify the merchant that a top-up transaction was performed. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 99 SIG DECLINED will be displayed on both the terminal and pinpad screen. The 13.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 100: Hospitality Completion Transaction

    Example: 1 for TRANS NUMBER 2. CARD NUMBER 3. AUTH NUMBER 4. INITIAL AUTH AMT 5. FUNDS ON HOLD Enter the transaction number which can be obtained from the receipt. ENTER TRAN NUM Example: 000001 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 101 SIG DECLINED will be displayed on both the terminal and pinpad screen. The 12.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 102: Hospitality Final Completion Transaction

    PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW transaction and will print off receipt where cardholder has to sign to accept the transaction. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 103 12.0 SIG DECLINED will be displayed on both the terminal and pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 104: Pure Commerce Cse Hospitality Final/Partial Completion Transaction

    If the card has been inserted, proceed with step 8.0 Advise the cardholder to select the currency they wish to process the transaction PURCHASE AUD 9.44 with NZD 10.00 RATE 1.0581245 SELECT CURRENCY INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 105 12.0 SIG DECLINED will be displayed on both the terminal and pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 106: Cse Hospitality Final/Partial Completion Transaction Receipt Format

    CURRENCY. I AGREE TO PAY THE ABOVE TOTAL AMOUNT, AND UNDERSTAND THAT THE CHOICE OF CURRENCY IS FINAL THIS SERVICE IS SUPPLIED BY BNZ ACCEPT WITH SIG PREPAID CURRENCY CAR *---------------------------* MERCHANT COPY INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 107: Hospitality Utilities

    NOTE: The total amount displayed will include the previously authorised amount REQUIRED TRANS. Y/N plus any top-up amounts already processed for this transaction. This is to notify the merchant that a top-up transaction was performed. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 108 PROCESSING NOW transaction and will print off receipt where cardholder has to sign to accept the transaction. 10.0 ACCEPTED will be displayed to indicate the pre authorisation transaction was cancelled successfully. ACCEPTED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 109: Hospitality Delayed (Extra Charges) Completion

    Step Terminal Display Comment Press FUNC Enter 100 and press ENTER. FUNCTION? DISABLE Press ENTER to disable the extra charges or CLEAR to cancel and exit to idle EXTRA CHARGES? prompt. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 110: Hospitality Delayed (Extra Charges) Completion

    PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW transaction and will print off receipt where cardholder has to sign to accept the transaction. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 111 SKYZER TECHNOLOGIES PAGE 111 OF 132 ACCEPTED will be displayed to indicate the pre authorisation transaction was 10.0 cancelled successfully. ACCEPTED INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 112: Cheque Verification Authorisation

    NOTE: There is no receipt printed for this transaction since the only requirement is for the merchant to obtain approval for the cheque. The response message stays on the display until the merchant presses ENTER INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 113: Merchant Administration Functions

    (To check this, repeat steps 1-2. Totals should all appear as $0.00 on the printout.) - If NO is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals should remain the same.) INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 114: Terminal Totals With Instant Tip

    - If YES is selected, the terminal proceed with totals to be reset and print off the instant tip report for the merchant outlining the number of tip transactions that were performed. - If NO is selected, terminal will return to idle without resetting the totals. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 115: Terminal Totals With Credit Card Surcharging

    1-2. Totals should all appear as $0.00 on the printout.) - If NO is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals should remain the same.) INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 116: Settlement Inquiry

    Settlement Inquiry is performed. To upload these stored transactions at that time, press ENTER or CLEAR to cancel upload and proceed with Settlement Inquiry. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 117: Settlement Cutover

    Settlement Cutover is performed. To upload these stored transactions at that time, press ENTER or CLEAR to cancel upload and proceed with Settlement Cutover. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 118: Duplicate Receipt

    Only applicable with Multi-Merchant setup. 1 Merchant 1 2 Merchant 2 Select the corresponding number on the terminal to select the Merchant followed by ENTER. 3 Merchant 3 Prints the last cardholder transaction. PRINTING INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 119: Electronic Offline Vouchers (Eov)

    • Manual PAN (MANPAN) entry is not permitted in the EOV mode. • If a transaction other than a Purchase is attempted whilst in EOV mode, the terminal will respond with error message: “INVALID OFFLINE TRANSACTION”. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 120: Notification Of Eov Mode

    Paymark network, an ACCEPTED merchant logon receipt will be printed. If the terminal fails the merchant logon, then the terminal will still operate in the EOV mode. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 121: Upload Electronic Offline Transactions

    “TEMPORARILY HALT TRANSMISSION Y/N”. The merchant can then press ENTER to halt the upload transmission and perform a transaction or CLEAR to proceed with uploading offline transactions. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 122: Diagnostics

    Displays if the terminal is successful to read the chip card contact. CARD OK Displays if the terminal is unable to read the chip card contact. CARD IS MUTE Remove card from the chip card reader slot. REMOVE CARD INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 123 If COMMS test is performed, terminal screen will display PROCESSING NOW PROCESSING NOW and then will return with response. Terminal screen will display ACCEPTED if COMMS test is successful. Press ACCEPTED ENTER. PRESS ENTER INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 124: Extra Terminal Functions

    PRESS 1: Terminal Restart Press ENTER to restart the terminal CANCEL to return to idle prompt. RESTART If ENTER key is pressed, terminal will restart and soon return to idle prompt. TERMINAL? INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 125 “NO PENDING TRANSACTIONS”. PRESS 6: Print Last EMV Transaction PRINTING displays while printing the last EMV transaction. If the terminal has no PRINTING EMV transactions it will display “NO EMV TRANSACTIONS”. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...
  • Page 126 To change the Time, enter the hour and minutes on the keyboard and press TIME – HHMMSS ENTER 12:49 NOTE: When the Merchant logon is accepted, the current date and time are automatically updated on the terminal. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 127: Training Mode

    08 is for SIGN ACCEPTED. Any other amount in the “cent” area will result the transaction to decline. Ensure that any pending transactions that are stored on the terminal have been settled before exiting the training mode. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 128: New Features Of The Terminal

    Merchants now have the option available to print or not a customer copy receipt. 13.3.4 COMMUNICATION The Ingenico iWL252 terminal allows the choice of two communication method as below: • Broadband • Dial up Terminal can also be configured to have the broadband as primary and having the Dialup as redundancy link.

  • Page 129: Safety And Maintenance

    When you charge the battery for the first time, it should be charged until full capacity is indicated. This may take from 4 to 16 hours. INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 130: Ingress Guards

    Phone: (09) 845 1464 14.5 EXTERNAL POWER SUPPLY • Only an Ingenico approved power supply (CE Marked) specified for use with this terminal must be used. • Operate only from a power source as specified on the Power Supply Unit.

  • Page 131: Paper Size

    PAGE 131 OF 132 14.6 PAPER SIZE The paper roll size is 58mm width and 40mm diameter max. 14.7 OPERATING ENVIRONMENT The operating temperature range for this device is between 5 C and 45 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00...

  • Page 132: Skyzer Technologies Contact Details

    Contact Details T +64 9 259 0322 WWW.SKYZER.CO.NZ sales@skyzer.co.nz / service@skyzer.co.nz PO Box 132-177 Sylvia Park, 1644, Auckland 61E Hugo Johnston Drive, Penrose Auckland 2018...

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