Ingenico iWL2 Series User Manual
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- User manual (16 pages) ,
- Quick start manual (4 pages) ,
- Operating manual (4 pages)
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Summary of Contents for Ingenico iWL2 Series
- Page 1 iWL2xx Wireless Series INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine ‐ FRANCE Tél. 33(0)1 46 25 82 00 ‐ Fax 33 (0)1 47 72 56 95 www.ingenico.com ...
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Page 2: Table Of Contents
4.2. Terminal connections _________________________________________________ 10 4.3. Installing Modules ____________________________________________________ 11 4.3.1. SAM1/SAM2/SIM_______________________________________________________________ 11 4.3.2. MicroSD Memory Card__________________________________________________________ 11 4.4. Paper roll ___________________________________________________________ 13 4.4.1. Mains characteristics of INGENICO paper roll _______________________________________ 13 4.4.2. Installing paper roll ____________________________________________________________ 14 4.5. Battery _____________________________________________________________ 15 4.5.1. Main characteristics ___________________________________________________________ 15 4.5.2. Installing the battery __________________________________________________________ 15 4.5.3. Charging the battery___________________________________________________________ 16 4.5.4. - Page 3 5.1.3. Fasten your base on desk _______________________________________________________ 20 6. Recommendations ____________________________________________ 21 6.1. Safety ______________________________________________________________ 21 6.2. Security of your terminal ______________________________________________ 22 6.3. Telephone call _______________________________________________________ 22 7. Standards ___________________________________________________23 8. Troubleshooting______________________________________________25 9. Annex ______________________________________________________26 iWL2xx Wireless Series • 3/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ...
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Page 4: Introduction
We hope that you will be fully satisfied with your new terminal iWL2XX. This terminal is available in different models. Please select by yourself in this documentation items related to your model. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations. WARRANTY / SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility. This symbol indicates an important Warning. This symbol indicates a piece of advice. iWL2xx Wireless Series • 4/28 ... -
Page 5: Presentation
A telephone cable (with base modem) WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. ADVICE Keep the packaging. It must be re‐used whenever the terminal is shipped. iWL2xx Wireless Series • 5/28 ... -
Page 6: Overview Of The Iwl2Xx
Base unit External links External links Base Weight About 150g Dimensions (L x w x h) 140,7x87,7x45 mm Power supply unit Weight About 100g 2pole sockets 1A (traveller power supply) or 1 A (base power supply) Power supply units are specially fitted for INGENICO terminals. iWL2xx Wireless Series • 6/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 7: Keyboard Details And Functionality
Use of the terminal ADVICE Before using the terminal, always check if the roll of paper is present. 3.1. Adjusting contrast (B&W display only) If you wish to increase or to decrease the contrast of the characters displayed on black and white display, press simultaneously and navigator UP key in order to increase the contrast, or and navigator DOWN key in order to decrease the contrast. Keep pressing the keys as long as necessary. iWL2xx Wireless Series • 7/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 8: Switching Off The Terminal
Smart card • Card reader : insert the card horizontally with the metal chip facing upward and leave in position throughout the transaction. • card reader (Optional) : is located under terminal trapdoor (on back of the terminal). Insert the card up side down, magnetic stripe visible. Warning Switch off the terminal before opening the trapdoor. iWL2xx Wireless Series • 8/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 9: Installing The Terminal On The Base
Using the modem base (if modem fitted on your base) Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared. The portable may be placed back on its base after each transaction. It must be placed on its modem base when telephone network is used for : authorization request, remote collection, downloading. iWL2xx Wireless Series • 9/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 10: Installation
USB (microAB) Connector used for PC, travel charger adapter, USB Key, etc…) *MicroAB connector durability : up to 10000 mating cycles • The terminal supports USB Keys with FAT16 or FAT32 • The USB Key has to be used with an USB adapter (refers to accessories section) iWL2xx Wireless Series • 10/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 11: Installing Modules
Turn the terminal and unclip the trapdoor by pushing on the clips with your nails as shown with the arrows on the picture • Remove battery pack (disconnecting is not necessary). MicroSD card • Insert the MicroSD Memory Card into the connector slot as Cut corner shown on the figure. position Be sure to put the MicroSD contacts downside and the cut corner as indicated on the figure. • Close the trapdoor The terminal supports MicroSD up to 32GB iWL2xx Wireless Series • 11/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... - Page 12 To remove a MicroSD Memory Card : • Turn the terminal and unclip the trapdoor by pushing on the clips with your nails as shown with the arrows on the picture • Remove battery pack (disconnecting is not necessary). • Remove the MicroSD Memory Card. MicroSD connector has push/pull ability . Push on MicroSD card edge to remove it. • Close the trapdoor iWL2xx Wireless Series • 12/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ...
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Page 13: Paper Roll
4.4. Paper roll 4.4.1. Mains characteristics of INGENICO paper roll Depending on iWL model two paper roll can be used: R40 paper roll Characteristics Precisions Colour White Width 58 mm Diameter 40 mm Length About 18 metres R25 paper roll Characteristics Precisions Colour White Width 58 mm Diameter 25 mm Length About 9 metres • The thermal paper can be deteriorated by poor storage conditions, so we ... -
Page 14: Installing Paper Roll
If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid printing on adhesive tape footprint). This is not necessary on R25 paper roll as it has no tape. iWL2xx Wireless Series • 14/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 15: Battery
• Plug the battery pack connector according to the connector locating system and the red wire (as shown on picture). Verify that it locks. • Place the battery pack in its compartment. • Check that the wires’ path is flat • Close the battery compartment trapdoor. Red wire Battery compartment iWL2xx Wireless Series • 15/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 16: Charging The Battery
• The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions) The optimal conditions are as follows: Charging away from any external heat source (radiator, sun, enclosed area…) The optimal temperature is between +15°C and +25°C How can the battery be charged? Using the base • Place the terminal on its base • Check if the battery symbol is flashing or moving (=battery charging). Using the power travel adapter (the terminal is out of its base) • Connect the traveller power supply unit to the terminal microAB connector located on the left side of the terminal. • Connect the power supply unit to the power supply mains network • Check if the battery symbol is flashing or moving(=battery charging) iWL2xx Wireless Series • 16/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 17: Changing The Battery
4.5.4. Changing the battery It is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico. • Remove the terminal from its base • Turn it off by pressing simultaneously and (yellow key) for about one second • Remove the battery trapdoor (see section 4.5.2“installing battery”) • Lift the battery and remove it from its compartment • Carefully disconnect battery, following the instructions below. a) Unlock the connector by pressing the locking mechanism as indicated by F1 arrow while pulling wires (F2 arrow ), to disconnect the connector. Release traction on it as soon as the connector comes unclipped b) Finish extracting connector by tilting it slightly (F3 arrow) to bring it away from the terminal housing • Connect and install the new battery by following the instructions in section 4.5.2 “Installing battery” • Close the battery trapdoor and charge the new battery. See section "0 “Charging the Battery" •... -
Page 18: Base
C D E F A = Ethernet socket (optional) B= power supply unit socket C = Path for wires. D= USB Slave socket‐CDC serial mode only (optional) E = USB host Socket 1 (optional) F = USB host Socket 2 (optional) WARNING Select an electrical socket that complies with the general safety instruction given in section 6 “Recommendations” of this document. Follow the below instructions : • Connect the power supply unit after all other connections. • Connect the power supply unit to the base socket B. • Connect the power supply unit to the mains network . iWL2xx Wireless Series • 18/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 19: Base Downside Connections
B G= Serial link COMØ – RS232 (optional) H= Serial link COM1 – RS232 (optional) I = Modem socket (optional) Follow the below instructions to connect the base to the telephone network : • Disconnect power supply unit (socket B) in order to switch off the base prior to connecting it to the appropriate network. • Connect telephone cable equipped if necessary with user country specific telephone plug, to the telephone network. • Connect the other end of the wire to the base (socket I). • Connect the mains power supply wire to the base (socket B). • Connect base power supply block to the mains . Socket I : TNV‐3 circuit: Telecommunication Network Voltage, as per safety standard EN 60950‐1. iWL2xx Wireless Series • 19/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 20: Fasten Your Base On Desk
iWL2xx Wireless Series • 20/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 21: Recommendations
The iWL2XX is fitted with an internal lithium cell which can only be accessed by a qualified technician. Battery iWL2XX is fitted with battery specially designed for this terminal. • Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue. • Do not short‐circuit the battery. • Do not attempt to remove the battery housing as its components cannot be modified. •... -
Page 22: Security Of Your Terminal
CAUTION NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. The terminal must never be put in or left at a location where it could be stolen or replaced with another device. 6.3. Telephone call You have an urgent call to make while the iWL2XX is occupying the line. In order to get a dial tone in short time: Place the handset in the hang up position pressing the red key (=cancel) or disconnet the base power supply from the mains network or disconnet the iWL2XX telephone connector from the telephone call socket, and place the telephone connector into the telephone wall socket. You hear a dial tone within 6 seconds. iWL2xx Wireless Series • 22/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 23: Standards
According to 89/336/EEC (EMC Directive) EN 301357‐1/2 (2008) According to 1999/5/EC (R&TTE Directive) EN 50357;EN50364 /2001 According to 1999/519/EEC (R&TTE Directive) European approval specification on connecting terminals with DTMF dialling to the public switched telephone network (Council Decision 1998/482/EC, Council Decision 1999/303/EC): TS 103021‐1/2/3 /09‐2003 ES 203021 /1/2/3 (2006) TR 103000‐1/2/3/4 /06‐2003 ES 201187 /03‐1999 iWL2xx Wireless Series • 23/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... - Page 24 End of life The product belongs to the family of electrical and electronic equipment. Therefore, it is subjected to the WEEE directive which requires the collection and the recycling at the end of life product. The Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive. The crossed‐out wheeled bin printed on the product gives the information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately. To assure that the product is collected and recycled with respect to the environment, you must contact your supplier (in defect, contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com, « contact us » page). The abandonment or uncontrolled disposal of waste can cause harm to environment and to human health. So, by recycling your product in a responsible manner, you contribute to the preservation of natural resources and to the protection of human health. BATTERIES If your product contains batteries, they must be disposed of at the appropriate collection points. iWL2xx Wireless Series • 24/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ...
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Page 25: Troubleshooting
Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction is performed. The ticket is not printed • Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following the instructions in this manual (section 4.4 “Installing the paper roll”) • Check the type of paper used (thermal paper must be used) • Verify thermal paper sensitive side. iWL2xx Wireless Series • 25/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... -
Page 26: Annex
• 192010579: CE base power supply unit (Jack) 192010582 : UK base power supply unit (Jack) 192010602 : US base power supply unit (Jack) 192010623 : CHN base power supply unit (Jack) 192010644 : AUS base power supply unit (Jack) • 192011323 : Pack BA Multi EU/US/UK 5V 1A (Jack) 192011344 : Pack BA Multi EU/US/UK 5V 1A (µUSB) Comments: Using Power supply with Jack connector to charge the battery with the base. Using Power supply with µUSB connector to charge the battery without the base (direct connection to the µUSB connector of the terminal). iWL2xx Wireless Series • 26/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ... - Page 27 • 296109815: USB Cord (microB on terminal side USBA male on the other side) 1.5 m black • 296109807: USB Cord (microB on terminal side USBA female on the other side) 0,15 m black • 295006044 : Battery pack Li‐Ion standard iWL2xx Wireless Series • 27/28 Copyright © 2011 Ingenico 900003061 R11 000 04/1050 All rights reserved ...
- Page 28 writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non consistent with the present document. ...