Intermec 6820 User Manual page 83

SECTION 5
Symptom Test or Cause
No paper feed Test: Move print head
(paper jam or
manually from side to side.
head jam) Cause: If print head resistant:
continued . . . ti d
Cause: Print head gap
adjuster too tight.
Cause: Paper scraps found in
printer mechanism or around
platen.
Printer mechanism unlatched
(unlocked). (portable, fixed
mount printers)
Printer has a glitch not
defined above.
" NOTE:
In paper jams or head jams, press the SET PAGE button to clear the
printer before printing can resume.
Table 5-1 (Continued)
Possible Printer Problems
Test: Remove ribbon
cartridge, move print
head. If smooth,
Ribbon is jammed.
"
Test: Remove ribbon
cartridge, move print
head. If still
resistant:
Mask spring bent
"
or damaged.
Troubleshooting
Solution
Remove ribbon cartridge and
turn knob. If ribbon resists,
replace ribbon cartridge. See
page 3-4 for instructions.
Replace the mask spring. See
page 4-6 for instructions.
Set the head gap adjuster to
the fifth notch away from the
paper. See page 3-6 for
instructions.
If ribbon cartridge bumps
against the inside of the
printer, check white ribbon
cable, home position sensor,
and four screws. Remove any
paper scraps and do a
cleaning.
Latch (lock) the printer
mechanism into place.
Do a self-test.
6820 Printer User's Guide 5-11