IBM RS/6000 SP Handbook page 457

Service calls placed to IBM without operator intervention
Vital Product Data (VPD) reported to IBM
Common focal point for service interface
Problem-definable threshold levels for call placement
Reduced hardware error logs
High-availability cluster multiprocessing (HACMP) support for full fallback;
includes high-availability
Cluster workstation (HACWS) for 9076
Simple and complex environment support with minimum analog lines
Service Director components
The Service Director (SD) contains three components:
Product Support Application (PSA)
The PSA determines appropriate error disposition, then captures and
passes information required to resolve any problem identified on a
particular product or option to the analysis engine.
Analysis Routine
The analysis routine within Service Director schedules the execution of
the PSAs. They may be configured to run constantly or on a specific
time schedule. When the analysis routine runs, it monitors errors or
events identified by a PSA. Errors or events are logged and depending
on customer configured options, the analysis routine may notify a
person or persons within the customer account and automatically
transmit hardware errors and associated problem information to an
IBM support center for remote analysis and action. If necessary, an
IBM Service Representative is dispatched to the customer site with the
parts needed to correct the problem reported.
Display Routine
The display function is the user's interface to Service Director for
RS/6000. It provides a structured view of problem management
information, such as: Status of recent hardware events logged by
Service Director History of hardware events Remote viewing of client
event logs Configuration and run options Lock and reset functions.
Obtaining Service Director code
Service Director Code can be obtain by the following ways;
SD can is delivered with any new RS/6000 SP machine,
SSR can get it from CORE
Appendix E. SP/CES Tools
433