Before You Call For Service; Getting Customer Support And Service; Using The World Wide Web - IBM xSeries 150 User Reference Manual

Note:
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.

Before you call for service

Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the POST
error-message charts in your hardware documentation. If you do not receive a POST
error code, but suspect a hardware problem, refer to the troubleshooting information
in your hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.

Getting customer support and service

Purchasing an IBM PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and services, a wide
variety of extended services are available for purchase that address almost any need.

Using the World Wide Web

On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address for the
IBM Personal Computing home page is:
http://www.ibm.com/pc
You can find support information for your IBM products, including supported
options, on the IBM Personal Computing Support page at:
http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. You will have the
information you need, all in one place. In addition, you can choose to receive e-mail
notifications whenever new information becomes available about your registered
products. You also can access online support forums, which are community sites
monitored by IBM support staff.
For information about specific Personal Computer products, visit the following pages:
All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
Chapter 4. Solving Problems
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