Before You Call For Service; Calling For Service; Ibm Statement Of Limited Warranty Z125-4753-06 8/2000; Part 1 - General Terms - IBM xSeries 360 Type 8686 Installation Manual

Before you call for service

You can solve many problems without outside assistance by following the trouble-
shooting procedures that IBM provides in the online help or in the publications that are
provided with your server and software.
Most computers, operating systems, and application programs come with information
that contains troubleshooting procedures and explanations of error messages and
error codes. The information that comes with your server also describes the diagnos-
tic tests that you can perform.
If you suspect a software problem, refer to the information for the operating system or
application program.

Calling for service

Please have the following information ready:
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•
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To find the telephone number for the HelpCenter nearest you, see "Telephone num-
bers:" on page 44.
IBM Statement of Limited Warranty
This warranty statement consists of two parts: Part 1 and Part 2. Be sure to read Part
1 and the country-unique terms in Part 2 that apply to your country or region.

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 -
Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The war-
ranties provided by IBM in this Statement of Limited Warranty apply only to Machines
you purchase for your use, and not for resale, from IBM or your reseller. The term
"Machine" means an IBM machine, its features, conversions, upgrades, elements, or
accessories, or any combination of them. The term "Machine" does not include any
software programs, whether pre-loaded with the Machine, installed subsequently or
otherwise. Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. Nothing in this Statement of Limited Warranty
affects any statutory rights of consumers that cannot be waived or limited by contract.
If you have any questions, contact IBM or your reseller.
The IBM Warranty for Machines: IBM warrants that each Machine 1) is free from
defects in materials and workmanship and 2) conforms to IBM's Official Published
Specifications ("Specifications"). The warranty period for a Machine is a specified,
fixed period commencing on its Date of Installation. The date on your sales receipt is
the Date of Installation unless IBM or your reseller informs you otherwise.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded.
Extent of Warranty: The warranty does not cover the repair or exchange of a
Machine resulting from misuse, accident, modification, unsuitable physical or operat-
48
IBM xSeries 360 Type 8686:Installation Guide
Machine type, model, and serial number
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
Z125-4753-06 8/2000