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If you do not register your server with IBM, you might be required to present proof of
purchase to obtain warranty service.
Before you call for service
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the publications
that are provided with your server and software.
Most computers, operating systems, and application programs come with information
that contains troubleshooting procedures and explanations of error messages and
error codes. The information that comes with your server also describes the
diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating system or
application program.
Calling for service
Please have the following information ready:
•
•
•
•
To find the telephone number for the HelpCenter
numbers" in the Chapter 6, "Getting information, help, and service," on page 35.
IBM Statement of Limited Warranty
This warranty statement consists of two parts: Part 1 and Part 2. Be sure to read Part
1 and the country-unique terms in Part 2 that apply to your country or region.
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 -
Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller. The
term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement of
Limited Warranty affects any statutory rights of consumers that cannot be waived or
limited by contract. If you have any questions, contact IBM or your reseller.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM's Official Published Specifications ("Specifications"). The
warranty period for a Machine is a specified, fixed period commencing on its Date of
Installation. The date on your sales receipt is the Date of Installation unless IBM or
your reseller informs you otherwise.
40
IBM xSeries 200 and xSeries 200VL: Installation Guide
Machine type, model, and serial number
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
™
nearest you, see "Telephone
Z125-4753-06 8/2000
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